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iTunes won't sync after Lion 10.7 install

I've looked around and it appears that this issue has been coming up in a few different iterations, I've tried some of the Apple Help hardwiring and nothing is working yet.

It's this simple. My iPhone and iPods synced up fine with Snow Leopard las week but do not open iTunes or appear when iTunes 10.4 are opened.

I've tried reinstalling iTunes and the old procedures under http://support.apple.com/kb/TS3540

Nothing working yet.

iMac, Mac OS X (10.6.8), Model 7,1 2GHz / 2G

Posted on Jul 21, 2011 6:50 PM

28 replies

Jul 23, 2011 6:27 AM in response to xindl

Thanks Peter and xindl,

Looks Like I got the MacBook Pro working, but the 2008 era iMac still isn't responding. I tried everything a couple of times, but to no avail. Now, the log of the iMac 7,1 shows

USBF: 728.961 [0xffffff800704e200] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 1 of Hub at 0xfd100000)

USBF: 731.962 [0xffffff800704e200] The IOUSBFamily was not able to enumerate a device.

USBF: 732.803 [0xffffff800704e200] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 1 of Hub at 0xfd100000)

USBF: 734.432 [0xffffff800704e200] The IOUSBFamily was not able to enumerate a device.

As for trashing I've used both App Cleaner and the older App Zapper. App Cleaner helped identify and clean out all of the old PPC apps that were only going to take up room. Folks should know that they have to change the preferences in App Cleaner a bit to allow iTunes to be trashed.

So I have one computer syncing, but the iMac 7,1 is being stubborn. I Have an iMac 9,1 that I haven't upgraded to Lion yet, hopefully things will go better there.

Jul 24, 2011 12:56 PM in response to Randall White

I was having the same problems and this worked, although deleting via finder didn't.

If you don't want to use some other app, simply open terminal and type in the following commands. NOTE: $ is the prompt for those not used to unix.

$ cd /Applicaitions

$ sudo rm -R iTunes.app

NOTE: you will be prompted for an administrator password.

I followed the rest of the steps, plugged my iPad back in and it began synching.

Thanks for the tip, this was quite a hassle.

Jul 24, 2011 4:47 PM in response to crazedbytheheat

Crazed,

Thanks for that, but make sure that you spell AppleCayshunz correctly…

I tried your much faster dump of iTunes, but it still didn't work here. Think I'ma gonna look at potential startup items next

Still getting log mesaj: "The IOUSBFamily gave up enumerating a USB device after 10 retries."

alfabeta

Level 1

0 points

Jul 25, 2011 2:39 PM in response to Randall White

I just had the same problem. Strangely enough - after downloading and reinstalling ITunes 10.4, without deleting the old version first, the sync now works just fine again. Can anyone else confirm this?

Jul 25, 2011 8:11 PM in response to alfabeta

I can confirm this. I did exactly the same as alfabeta: I downloaded a copy of iTunes 10.4 to my iMac (running on Lion) and installed it without removing the already installed iTunes... and voila! it worked!

_Yan

Level 1

0 points

Jul 25, 2011 8:24 PM in response to Randall White

Tried to follow the same KB article and got exactly the same message - iTunes is a part of OS X and cannot be deleted...

Jul 25, 2011 8:40 PM in response to Randall White

maybe this one can help you.

https://discussions.apple.com/thread/3209908?answerId=15744614022#15744614022

Jul 25, 2011 10:00 PM in response to alfabeta

alfbeta,

That was the first thing I tried, along with deleting the .kext file. NFG here…

That's when I started this thread.

Aug 4, 2011 11:22 AM in response to Randall White

My iPad2 synced but my iPod 80gb wasn't recognised. The solution for me, as well, was just to download iTunes again and reinstall it over the old version without removing anything.

Easy!! but just wish they had said we might have had to do that - or even just include a reinstalation of iTunes when upgrading to Lion.

Aug 15, 2011 9:29 PM in response to mactanxin

Here we are over a month and the fixes for iTunes are only temporary fixes. iTunes will eventually break again, and again.

Apple has not provided an upgrade.

Very disappointing response to a major issue.

baszero

Level 1

5 points

Feb 20, 2012 3:14 PM in response to peter_lindeman

I did what peter_lindeman did but with a little short cut and it also worked absolutely fine:

- shutdown iTunes

- unplug iPhone

- go to Finder and then go to that /System/... folder

- remove AppleMobileDevices.ktext

- install iTunes again (you can watch how the deleted file appears again during installation process)

- start iTunes

- plug in iPhone

done

tvr0717

Level 1

0 points

Apr 4, 2012 8:30 AM in response to baszero

I tried this myself, but when I reconnect my iPhone 3GS, iTunes (10.6.1) first recognizes it, the wheel spins a bit, then the phone disappears from the device list. My New iPad works fine, however.

I don't know when this "broke" as I haven't connect the iPhone to iTunes for quite a while. I just want to make sure I can back it up for when I upgrade to the iPhone 5 (whenever that's coming out). However, I may be out of luck on that idea.

Update: Even though I don't see the iPhone in the device list, I can still sync it (from the dropdown menu). I'll see what happens when (and if) it finishes. I'd like to be able to access the device within iTunes in order to adjust preferences & such ....

tvr0717

Level 1

0 points

Apr 4, 2012 9:12 AM in response to tvr0717

Final update: Now I can see the device!

iTunes won't sync after Lion 10.7 install