Can't sign into iTunes Store - endless loop. Help!!

I am running iTunes 10.4 under OS X 10.7. All of a sudden I can't sign into my iTunes Store account. I am entering the correct password, but it just keeps asking me for my Apple ID and password over and over again. I enter that information, and it keeps asking me again and again. This only just started happening - that was well after I upgraded to Lion, so I know that's not the reason.


Has this happened to anyone else? If so, what did you do about it? How can I fix this?

iMac Quad Core i5, Mac OS X (10.7)

Posted on Jul 21, 2011 7:36 PM

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53 replies

Dec 15, 2013 1:45 AM in response to SeaPuss

Just had this problem after having to block them to be able to log in at all!


As I couldn't log in to iTunes at all I had to delete the apple cookies from Safari and then always block cookies. This allowed me to log in to iTunes but bought up the password loop.


Once logged in sucessfully had to quit iTunes, load Safari, unblock cookies, quit Safari, re-open iTunes and job done.


Sound a pain but less so than full system restore!


Biggest question I would ask is how can apple's own cookies stop their software from working? Somewhat of an own goal!

Sep 26, 2011 8:22 PM in response to Babaganoosh

(sorry I have to keep replying to myself, but the edit window is WAY too short)


I have found that I can't view ANY ACCOUNT AT ALL. Doesn't matter whose it is. NONE are viewable. (I can sign into the Store, just not actually *view* the account.) Each and every account I try to view, gives me the endless loop.


Now what is going on? Why would it do this for EVERY account?


Support people are no help at all. They just give me stock preprogrammed responses.

Nov 27, 2011 8:29 AM in response to Babaganoosh

I am stuck in the same loop and it's maddening. I called and was told the only way they would halp is if I purchased a support package. I cannot believe that this or any company will only talk to you to help with a password problem, so that you can purchase their products, if you pay them. Are they crazy?! They want me to pay $ to get password support for the privilege of buying more products?


What happens:

- I can sign in to iTunes on the web and in the iTunes software using my password

- Once signed in with my password, I cannot access my account or purchase a song -- I get stuck in a continuous loop where it keeps asking for my password.


I am afraid I don't have the skill or courage to erase my hard drive and start over. Also I no longer have the password I initially used to set up my account, because I got rid of it when I created a new password.


I suspect something in one of my devices mismatched, because I notice my old iphone apps are listed on my iTunes apps from my computer, but my ipad apps are not also listed there. And by the way, my iphone died so I don't have it any more anyway.


Can anyone give me advice that does not require erasing my hard drive or remembering my apple ID from years ago?

Apr 16, 2013 2:51 AM in response to Babaganoosh

Hi!

I had the same problem: Could open and purchase songs in iTunes - but could not open my account info. Got intp the "enter your password" loop every time.


After several different approaches I changed the cookie settings in Safari (and Firefox which is my standard browser). I allowed those apps to accept cookies.

And voilá, this fixed it. I can login into my iTunes account info again.


I guess this is not a fix for everybody out there - but I just wanted to let you know. Maybe it helps....

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Can't sign into iTunes Store - endless loop. Help!!

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