I am stuck in the same loop and it's maddening. I called and was told the only way they would halp is if I purchased a support package. I cannot believe that this or any company will only talk to you to help with a password problem, so that you can purchase their products, if you pay them. Are they crazy?! They want me to pay $ to get password support for the privilege of buying more products?
What happens:
- I can sign in to iTunes on the web and in the iTunes software using my password
- Once signed in with my password, I cannot access my account or purchase a song -- I get stuck in a continuous loop where it keeps asking for my password.
I am afraid I don't have the skill or courage to erase my hard drive and start over. Also I no longer have the password I initially used to set up my account, because I got rid of it when I created a new password.
I suspect something in one of my devices mismatched, because I notice my old iphone apps are listed on my iTunes apps from my computer, but my ipad apps are not also listed there. And by the way, my iphone died so I don't have it any more anyway.
Can anyone give me advice that does not require erasing my hard drive or remembering my apple ID from years ago?