Huh? Then I see that others with the same problem bought the Codec only to find out it does not work. Really would like some help from Apple on this one.
Have you sent feedback to Apple regarding the problem? Sending formal feedback is the only way to motivate the QT technical people to look into and correct problems.
Not sure what you specific problem is since I doubt I have a sample file from your particular device on hand for examination. However, most of the problems I've run into seem to stem from conflicts, security, or the way data is stuffed into the file container. Basically, QT X.1 seems to be compatible with MPEG-2 video "muxed" with MPEG-1 layer or AC3 audio in an MPG, MPEG, or TS file container. It will not play the same data in/with an MOV or VOB file extensions. Nor will it play the audio in the case of MPEG-2 video when "muxed" with PCM audio. It will also play an M2V elementary video stream which is paired with an AIFF audio stream—but only as two separate files unlike the QT 7 player which "resourses" the unloaded audio file when playing the M2V file.
In many cases, a flie that will not open/play in the QT X.1 Player in the original container may do so after repackaging the original content data in a new program stream (PS) file container by VLC. This seems to ensure that both the file container and the data it contains is playback compatible. (I.e., soucre file may have improperly terminated containers or inconsistent AV stream durations. In some cases unable to find the first video frame, traverse the timecode without breaks, or locate the end of the data/EOF markers.) Remember, QT is very touch about "standards" and will not even attempt to open a file under such conditions even though a Windows media player would play them fine.
Unfortunately, the QT MPEG-2 and AC3 built-in support for the QT X.1 player is not available for the QT 7 Player app, other Apple QT based apps, or third-party apps that rely on the OS component configuration. However, between the built-in Lion support and the use of the older QT 7 MPEG-2 Playback component, I have yet to find a file that could not be played to some degree as long as the file itself was uncorrupted and there were no third-party hardware or software conflicts at work.
Also, remember that the normal way to import MPEG-2/AC3 camcorder files is to do so via one of the Apple Video editing applications. For instance, iMovie '08/'09/'11 would normally convert the I/P/B-frame MPEG-2 video to all I-frame MPEG-2 video with AC3 converted to AIFF/Linear PCM content in an MOV file container which should then be edit and playback compatible with all Apple QT based apps on your computer.