You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Is it me, or are there major issues with iTunes update 10.4.0.80?

Is it me, or are there major issues with iTunes update 10.4.0.80? I cannot get it to connect to the iTunes store, nor will it back-up my iPhone. I also cannot paste album art. I see a lot of posts referring to the same issues, but no official replies from Apple. It's as if they are acting as if there is nothing wrong.

iPhone 3G, Windows Vista

Posted on Jul 22, 2011 2:26 PM

Reply
248 replies

Oct 17, 2011 5:37 PM in response to Keyboard man

Same issue here on Win XP SP3, and found it to be caused by Integard by Race River.


No iTunes store and 100% CPU usage between AppleMobileDeviceService.exe and iTunes.exe.


Disabling the Integard service from starting up, running netsh winsock reset and restarting PC and all was right as rain.


As soon as I start up the Integard service, iTunes is broken again.


Even tried adding the following to the list of programs with no restrictions:


AppleMobileDeviceHelper.exe

AppleMobileDeviceService.exe

distnoted.exe

ipodservice.exe

itunes.exe

iTunesHelper.exe

mDSNResponder


but it didn't help.


Even disabling filtering by Integard didn't work, I litterally had to disable the service from starting up.


For now I've reverted to 10.4.1 until it's sorted.


Strangely for my laptop running Windows 7 64bit, the update to 10.5 went without a hitch and has nos issues - the laptop is not running Integard though.


At work, running Windows XP SP3, the update failed and I had to completely uninstall all Apple product and then ran CCleaner to clear the orphaned registry entries. After that install worked fine and no issues with iTunes sore or CPU usage.

Oct 29, 2011 9:12 AM in response to D528

I want to thank you for the information. I was able to remove the entire Apple software set, clean my registry and install ver. 10.0 iTunes. I am running XP Pro and not Windows7 as yet but the instructions worked just fine. I recovered the iTunes library from a drive image backup and just installed the library files. I also install the backup file from C:\Documents andSettings\Richard\My Documents\My Music\iTunes\Previous iTunes Libraries. I will run ver. 10.0 until I see that this thing is cleared up. I will also do a drive image on my PC before installing any updates.

Nov 8, 2011 2:48 PM in response to ZAYANI

I had iTunes, AppleMobileDeviceHelper.exe, and APSDaemon or something (Apple Push) and they plugged up 100% of my resources. I could not access the store, either. Reinstalled in order per apple support many times. Nothing worked


I did this:


http://www.thebambers.me.uk/wordpress/?p=316


Just typed this in the command prompt, rebooted, and it worked!


netsh winsock reset


Abra Kadabra! Good luck all!

Nov 8, 2011 2:50 PM in response to Dan the IT Man

I had iTunes, AppleMobileDeviceHelper.exe, and APSDaemon or something (Apple Push) and they plugged up 100% of my resources. I could not access the store, either. Reinstalled in order per apple support many times. Nothing worked


I did this:


http://www.thebambers.me.uk/wordpress/?p=316


Just typed this in the command prompt, rebooted, and it worked!


netsh winsock reset


Abra Kadabra! Good luck all!

Is it me, or are there major issues with iTunes update 10.4.0.80?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.