I was speaking to you. I don't get my panties in a twist just because a frustrated user vents a little. I understand their frustrations and it is no skin off my nose if someone is unhappy with Apple or one of its products. I also don't form my conclusions on a few rants out of context, but instead read the responses for more information. Most of us are intelligent enough to keep things in perspective and look for more information than one venting from a frustrated user.
Given you feel you have vast knowledge, I would appreciate your sharing it in a generous manner in here rather than spending our time engaged in dumping on other users. I won't speak for others, but I have no interest in what you personally think of the other user or if you feel defensive for a product. It is only a product for Christ's sake, not your best friend or your manhood.
BTW, I went straight to the Apple store for my upgrade to Lion because I had the coverage and I wanted to avoid unexpected hassles. I had a battery issue requiring a new battery and couple of other small fixes for them to take care of at the time, so I also purchased Lion and asked for a clean install. I believe in clean installs. However, the fellow didn't want to do that and insisted there was no problem with just installing Lion over my current system. He said absolutely nothing about any potential problems to be on the alert for, and didn't even take a look at what was on my MBP first. They just dumped it on over what was on my system already.
Like others, my system has been messed up including Mail, and I have been confused by it. I am not knowledgabe enough to understand all the differences and conflicts myself, but I do know how to reformat a harddrive since I used to necessarily reformat my Windows computers three times a year (which is why I grew to hate Windows and switched to Apple only).
Sometimes, Apple itself creates problems that could be avoided and given its billions of cash it is sitting on, it could afford to better hold its customers hands a little more through big changes. Since it doesn't, experienced users with better knowledge who frequent this forum are appreciated when they offer help, rather than making it a personal mission to defend Apple at all costs, and who help fellow users without dissing the less-knowledgable seeking help.