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Lion Silverlight and Netflix oh my

I'm having issues with playing netflix with both Chrome and Safari.


I was using Safari 5.1 when I noticed I was unable to fullscreen the videos on my second monitor hooked up via miniDisplay Port/HDMI. the video gets all choppy and then stops working giving me a beach ball making me force quit.


I tried chrome with better success, video quality was back to normal on my second display and I was able to fullscreen. But I was unable to get out of fullscreen and noticed I had lost control of both my wireless BT apple keyboard and the one on my macbook pro. I had to force quit chrome to get back my controls.


To me it seems like silverlight support for Lion isn't there yet, does anyone else have this issue?

MacBook Pro, Mac OS X (10.7), 5,1 2.53gHz 8gb RAM 64 bit

Posted on Jul 23, 2011 9:08 PM

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Question marked as Best reply

Posted on Jul 23, 2011 9:46 PM

I've been trying to watch Netflix movies using Firefox after upgrading to Lion. Each time I go to the Netflix website, Silverlight fails, and the suggested fix from Netflix is to quit Firefox and delete my Silverlight.plugin file from the 'Internet Plug-Ins' folder. Then, when I go back to the Netflix website, I am prompted to download/install Silverlight. Then it works. I've tried to use Netflix twice since my Lion install, and had to do this both times.


This is only one of the many many dissappointing failures/crashes that has plagued my Macbook since installing on Thursday.


: (

37 replies

Oct 27, 2011 3:48 PM in response to prajnaji

I think I have found a work around. With two ways or both 🙂


1. Go to System Preferences-> Energy Saver -> Switch it from Battery Life to High performance.


This turns off the GPU switching which for me is a NVIDIA 9400m to 9600m gt . So basically now the battery will drain tons faster but it is stable. I got through three episodes of Breaking Bad lastnight wih Zero crashes.


2. Get GfxStatus program @ http://codykrieger.com/gfxCardStatus

This allows you to set which GPU is running and to allow it to switch or not. So a good test is to leave the Battery Life on and see if the switch and crash happen at the same or close times.


FYI this does not help with the memory consumption, that is a LION problem that may never be fixed. Maybe it is efficent maybe its not. I do know Virtualbox ***** on this compared to SL.


Good luck!

Jan 23, 2012 1:45 PM in response to TheSmokeMonster

Hi, I have the exact same issue. I was watching Netflix and it asked me to upgrade from v4 to v5 of Silverlight. Now nothing works in Silverlight and each browser just shows that the plugin has crashed. I have deleted the files for Silverlight on several occassions, deleted caches, restarted the computer several times and it still will not work. Reinstalling v4 Works fine, but Netflix will not let me watch using the older version of the plugin.


I have a Mac Pro (Server) 2009 with 1 Quad Core 2.66 GHz Xeon, 8 GB 1033 DDR3 RAM, 2 Monitors, 2 NVidia GT 120 graphic cards running OSX 10.7.2.


Process: plugin-container [1066]

Path: /Applications/Firefox.app/Contents/MacOS/plugin-container.app/Contents/MacOS/pl ugin-container

Identifier: org.mozilla.plugincontainer

Version: ??? (1.0)

Code Type: X86 (Native)

Parent Process: firefox [958]



Date/Time: 2012-01-23 16:04:54.986 -0500

OS Version: Mac OS X 10.7.2 (11C74)

Report Version: 9



Crashed Thread: 0 Dispatch queue: com.apple.main-thread



Exception Type: EXC_BAD_ACCESS (SIGBUS)

Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000



VM Regions Near 0:

--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Firefox.app/Contents/MacOS/plugin-container.app/Contents/MacOS/pl ugin-container

__TEXT 0000000000001000-0000000000002000 [ 4K] r-x/rwx SM=COW /Applications/Firefox.app/Contents/MacOS/plugin-container.app/Contents/MacOS/pl ugin-container



Application Specific Information:

objc[1066]: garbage collection is OFF



Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 com.microsoft.SilverlightPlugin 0x0697f063 XcpFlatAllocate + 10867

1 com.microsoft.SilverlightPlugin 0x06f88641 StylusPointCollection_InsertItem + 493441

2 com.apple.QuartzCore 0x9111bb85 _ZL17CAOpenGLLayerDrawP13CAOpenGLLayerdPK11CVTimeStampj + 378

3 com.apple.QuartzCore 0x9111b842 -[CAOpenGLLayer _display] + 416

4 com.apple.QuartzCore 0x910eaff5 CA::Layer::display() + 223

5 com.apple.QuartzCore 0x910eaf11 -[CALayer display] + 20

6 com.apple.QuartzCore 0x910e2aec CA::Layer::display_if_needed(CA::Transaction*) + 670

7 com.apple.QuartzCore 0x910e1883 CA::Context::commit_transaction(CA::Transaction*) + 427

8 com.apple.QuartzCore 0x910e1594 CA::Transaction::commit() + 266

9 com.apple.QuartzCore 0x910e13f8 +[CATransaction commit] + 32

10 XUL 0x010832bd nsCARenderer::SetupRenderer(void*, int, int) + 1389



Thread 1:: Dispatch queue: com.apple.libdispatch-manager

0 libsystem_kernel.dylib 0x97dce90a kevent + 10

1 libdispatch.dylib 0x95846c58 _dispatch_mgr_invoke + 969

2 libdispatch.dylib 0x958456a7 _dispatch_mgr_thread + 53



Thread 2:

0 libsystem_kernel.dylib 0x97dcbc22 mach_msg_trap + 10

1 libsystem_kernel.dylib 0x97dcb1f6 mach_msg + 70

2 XUL 0x00048cdb catch_exception_raise + 2283

3 libsystem_c.dylib 0x9b1646de thread_start + 34



Thread 3:

0 libsystem_kernel.dylib 0x97dce02e __workq_kernreturn + 10

1 libsystem_c.dylib 0x9b162ccf _pthread_wqthread + 773

2 libsystem_c.dylib 0x9b1646fe start_wqthread + 30



Thread 4:

0 libsystem_kernel.dylib 0x97dce90a kevent + 10

1 XUL 0x0101d0e0 nsXPTCStubBase::Stub249() + 91160



Thread 5:

0 libsystem_kernel.dylib 0x97dce02e __workq_kernreturn + 10

1 libsystem_c.dylib 0x9b162ccf _pthread_wqthread + 773

2 libsystem_c.dylib 0x9b1646fe start_wqthread + 30



Thread 6:

0 libsystem_kernel.dylib 0x97dcd83e __psynch_cvwait + 10

1 libsystem_c.dylib 0x9b164e21 _pthread_cond_wait + 827

2 libsystem_c.dylib 0x9b11542c pthread_cond_wait$UNIX2003 + 71

3 com.apple.CoreServices.CarbonCore 0x99fbff36 TSWaitOnCondition + 124

4 com.apple.CoreServices.CarbonCore 0x99f31579 TSWaitOnConditionTimedRelative + 136

5 com.apple.CoreServices.CarbonCore 0x99f92dfe MPWaitForEvent + 296

6 com.microsoft.SilverlightPlugin 0x06993238 wcscat + 48056

7 com.microsoft.SilverlightPlugin 0x06c6825c CreateMediaSourceFromStream + 33724

8 com.microsoft.SilverlightPlugin 0x06993720 wcscat + 49312

9 libsystem_c.dylib 0x9b160ed9 _pthread_start + 335

10 libsystem_c.dylib 0x9b1646de thread_start + 34


Thanks!

Feb 12, 2012 1:27 PM in response to leonardo87

Hi there


I also had the issue that Netflix loaded the Silverlight plug-in showed the image but did simply not play the movie.


I followed MS advice to uninstall SL manually by removing it from Library/Internet Plug-ins

and then reinstalling.


However the error never went away.


I tried to install SL 3 and it told me a newer version was present which gave me the impression SL 5 was not 100% removed. Searching the web a but I found this thread:


/private/var/db/receipts:

com.microsoft.installSilverlightPlugin.bom

com.microsoft.installSilverlightPlugin.plist

com.microsoft.installSilverlightPluginDebugApp.bom

com.microsoft.installSilverlightPluginDebugApp.plist

com.microsoft.installSilverlightPluginDebugFiles.bom

com.microsoft.installSilverlightPluginDebugFiles.plist

Remove all those files and it will propably work now.

I installed SL3 which worked after a restart then Netflix wanted to update to SL5 which I did and all runs smooth again.


MS great job - what a garbage.

Feb 12, 2012 1:31 PM in response to claas kuhnen

OMG MS or Apple must be kidding me.


I just realized that when under OS X Lion I switch from speaker to USB headphone Netflix/Silverlight stops playing the movie. The moment I switch back to speakers it runs.


This is pathetic and I start getting the feeling this might be an issue with Apple as their USB AUdio drivers also do not work with Skype anymore.

Feb 28, 2012 10:20 AM in response to claas kuhnen

Thanks for this. I spent an hour on the phone with Apple Customer Care discussing the Silverlight problem, and the tech finally gave up and told me to contact Microsoft.


I switched the audio output from my Logitech USB headset to the internal speakers and Netflix came back to life.


Now I guess I'll get back on the phone with Apple to see how to reconfigure the headset so it will work with video. Another PITA problem, but at least the video is moving again.


John Pearce

Sarasota, FL

Mar 3, 2012 11:17 AM in response to TheSmokeMonster

This has been tested and confirmed solution on 10.7.3


If you are having problems with Silverlight staying in full screen on your secondary display then something bad has happened to your preference files. Anyway long story short the fastest and easiest way is to remove Silverlight and ALL the preference files and reinstall it. If everything has gone as it should, at that point you will be prompted if you want to permit Silverlight to stay in full screen mode. You should do so and after that your problems will be solved. As to the high RAM usage and CPU load while playing Netflix in high def there really isn't anything you can do. Silverlight does suport hardware acceleration, however that is only in Windows 7 SP1 + and only in IE9. As to the amount of RAM, Silverlight on OS X is 32 bit (even version 5) and unfortunatelly that means loading additional libraries in Safari and RAM usage does go up. That said, on a MBP mid 2010 with a 2.4 Ghz Core i5 CPU, it runs without a hitch and does not really affect the performance of the other Applications. Silverlight does however use about 50% of one of the cores so on an older machine, that would be a serious.


Ok here's what you need to delete


  • /Library/Internet Plug-Ins/Silverlight.plugin
  • /Library/Receipts/Silverlight.pkg
  • /Library/Receipts/Silverlight_W2_MIX.pkg
  • /Library/Internet Plug-Ins/WPFe.plugin
  • /Library/Receipts/WPFe.pkg
  • "/Applications/Microsoft Silverlight.app"


You can do this by using sudo rm -rf <one of the above> but you probably shouldn't since you can easily delete something by mistake and the OS will not even give you a warning, or you can use Finder to navigate to the locations and delete the files by moving to Trash. You will be asked for a password (your own) and also, since it's Lion, you will have to use Cmd+Shift+G and then paste the location.


One last thing, some of the above might not exist which is alright. Some were removed in latter versions of Silverlight so don't worry.


Oh and Microsoft suggests that Silverlight does not work in Chrome on OS X ... that is false! You might however, have flaky performance in the beta or developer versions so stick with stable.

Mar 14, 2012 12:48 PM in response to Unknown Citizen

Adobe Flash And Silverlight use what is called "hardware acceleration"


It basically means, that Microsoft and Adobe have written their plugins in a way that allows them to access the GPU (graphics processor) to significantly reduce the load on the CPU.


Apple blocks the API's Microsoft and Adobe use to access the hardware.



End result = unless a video is playing through the native/local media player built into OSX your not going to get good efficiency because of the Apple block.



You can see this Apple block at work when comparing other systems.


MAC


Safari -

html5 = 13%

flash = 32%


Chrome -

html5 = 50%

flash = 50%


WINDOWS


Safari -

html5 = 14%

flash = 7%


Chrome -

html5 = 12%

flash = 2%


---


If your waiting for html5 to solve your video problems, you might as well switch to windows, cuz it's never gonna happen.

Lion Silverlight and Netflix oh my

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