I can't login to FaceTime

Hi Everyone,


I purchased Mac OSX Lion from Apple store which came with Facetime, I can't login to FaceTime, it shows an error, "can't signin. Plz check your network connection and try again". Can anyone help ?

MacBook Pro, Mac OS X (10.7), Mac OSX Lion

Posted on Jul 24, 2011 7:39 AM

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99 replies

Oct 15, 2011 6:30 AM in response to Sam Sajjad

I had the same problem with iMessage.


These days Apple IDs are mostly email addresses and sometimes you can sign in using your email address eg johnsmith@mac.com and password.


the log ins of Face Time and IMessage on iOS 5 seem to assume this is the format you'll be using, but if you happen to have an earlier Apple ID where you use your full name or another user name, eg johnny smith OR captain america or something - then that needs to go in the ID line, rather than the email address that it appears to be asking for.Then your password, and then these apps can see your original account. After another region page iMessage asks for the email address and that's when you enter john.smth@mac.com


It took me a while to work it out in iMessage and I kept getting the "Unable o verify" message but it's easy, as long as you can remmeber your original user name/apple ID.

Oct 18, 2011 11:41 PM in response to James Irvin

Thanks for the suggestion James but I have always used my e-mail address. Glad it worked for Scudsbrother. I have contacted Apple support. They just said open another e-mail account and use that. This has worked but it creates havoc with messages you dont get all messages in I message you have to tell eveyone that you have a different e-mail for imessage and you are forced to open an e-mail account that you don't want just to get Apple products to work (sort of).

Apple support eas useless I knew more that the customer agent.

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I can't login to FaceTime

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