Previous 1 3 4 5 6 7 Next 98 Replies Latest reply: Dec 28, 2015 3:30 PM by MaciekRyd Go to original post
  • marinellarys Level 1 Level 1

    im trying to sign in to facetime on my ipad mini , after signing in, it want me to choose which email will be used to contact me. it had 2 choices my email account and another email account. whenever i select my email it goes back from the beginning where i should sign in again. I did it vise versa for the other email, ut i only get same results.. what to do??

  • Whitecurl Level 1 Level 1

    Although the DNS may provide a solution, my iMac lacked the Serial Number ( this due to a motherboard upgrade) therefore, the Serial Number had to be introduced and Facetime was instantly on line!!!

  • Jay Deutsch Level 2 Level 2

    My MBP also has no serial number due to Motherboard replacement. How do you "introduce" a serial number?

  • Jay Deutsch Level 2 Level 2

    blank board serializer 3t106 063-7137... got it and fixed!

  • Whitecurl Level 1 Level 1

    Bravo ! this proves once more that certain Apple Service Centers are not 100 % reliable, really a shame. In my case I didn't feel like transporting my iMac several miles to have that job done, I consulted Uncle Google ...

  • Yaruro Level 1 Level 1

    Sorry. I dont understand how and q here i have to enter the serial number!! My FaceTime and iMessage dont work. I noticed that the serial number is not in the hardware info!! Please help me . Thanks in advance!

  • Whitecurl Level 1 Level 1

    The serial number is introduced using a software used by an Apple service center.

    This software can be obtained by "googling" around, but it is at your own risk. If you entered an erratic number or number, you won´t have a second chance to correct it. Unfortunately , this problem arises when an incomplete job is done by a service center. Mostly happens when a motherboard is exchanged. So , if this your case and you have a service center near you, pay them a visit.

  • chuck50dc Level 1 Level 1

    Hey—I'm coming in late to the game here, and I haven't read all six pages, but one point that may help those for whom douglas bray's didn't work:


    At first it didn't work for me either. Then it occurred to me, the old stand-by when nothing else works: turn off, turn on. So if you're trying to apply the 8888 while you have Facetime ON, turn it OFF. THEN follow douglas' instructions for the 8888, saving the changes, and then open Facetime again. That did it for us. Here's hoping it helps others also.


    Thanks, douglas! Wish I could post points for you, friend.

  • Mike "B" Level 1 Level 1

    FINALLY!!  I don't know what happened (or how), but I finally was able to log in on my iPad and iMac.

  • Whitecurl Level 1 Level 1

    If you don't see the serial number, then there are 2 possibilities you either take you mac to an Apple store and ask the service guys to install such number.( Highly probable that your motherboard has been replaced in an earlier service and the blokes forgot to introduce the number. The number should be the one printed in your receipt / carton box or at the base of your mac.) Or, if you feel comfortable, google the required software and make the job yourself. The risk is that the software gives you only one chance to do this. If you fail to introduce the correct number, no way to correct with a second chance...

  • twk313 Level 1 Level 1

    Hey there--  you mentioned "google the required software and make the job yourself.".  What type of software am I looking for?


  • gatorGRAFIX Level 1 Level 1

    It's called "blank board serializer 3t106 063-7137"


    You might want to take a look here, post #6:


  • sseabass Level 1 Level 1

    Facetime login error : "Plz check your network connection and try again"


    I had this problem with my Iphone. I managed to logon with apple id to facetime by changing the password of my apple id first. Hope this helps.

  • elmir Level 1 Level 1

    Dont forget to restart your machine. Simple yet effective.

  • Shah999 Level 1 Level 1

    Please help i m not able to sign in facetime and imessage...till yesterday it was working suddenly stopped... Is that happen that somebody hacked

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