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XP SP3 Never Responds to Migration Assistant Authentication Request

I've been using Macs for years and years and PCs for years and years before that. My parents have hung onto their XP machines as long as they (and I) could stand and it's now time to move them over to Mac. I remember the very painful days I spent migrating my Windows Outlook email and address book over to the Mac and swore I'd never go through that again. So when I heard Lion would have a Windows Migration Assistant that works with Outlook, I was nearly ecstatic. That was some days ago now and I now wish I'd just done the migration the old painful way because I'd be done by now.


I have two systems running Lion, one brand new Mini that came pre-installed with Lion and one brand new 17" MBP that came loaded with Snow Leopard but was immediately upgraded to Lion using the App store. I also have two Dell desktops running XP Pro SP3 that's fully up to date with Windows Update. I have exactly the same experience with Migration Assistant on both pairs of machines:

  1. I download and installed Migration Assistant for Windows
  2. I connect the Mac and the PC via an Ethernet cable
    • Both computers acknowledge that there's ethernet present.
    • The Mac can actually browse the XP machine's hard drive.
  3. I run Migration Assistant on the Mac and take it up to the point that it's looking on the network for a computer to connect to.
  4. I run Migration Assistant on the XP machine
  5. The Mac now sees the XP machine in Migration Assistant
  6. I select the XP machine and continue to the authentication step
  7. The Mac spits out an authentication code
  8. The XP machine appears to be waiting to hear from the Mac
  9. Everybody waits for everyone else
  10. Two hours go by
  11. Nothing ever happens.


So, I tried a few things:

  • I rebooted everybody and that changed nothing.
  • I tried it over and over for two days and that changed nothing.
  • I tried reversing the order of steps 3 & 4 above, no difference in the outcome.
  • I tried connecting the two computers via USB, but they never saw each other.
  • I called Apple tech support. The first guy reviewed the steps with me and suggested very nicely that I call Microsoft (LOL). I asked him to escalate the case and he sent me to someone else who did actually seem to know what he was talking about. That person said I should give the XP machine up to 20 minutes to notice the authentication request from the Mac. That's why step 10 is in there above.


So if anyone has any suggestions, please let me know.

Posted on Jul 25, 2011 1:49 PM

Reply
67 replies

Jul 28, 2011 2:56 AM in response to Christian Swanson

Same issue here.


I want to migrate from a Windows XP SP3 too, but just to see if it depends on the operating system, I also tryed to migrate from another laptop with Windows 7 Pro and it fails in the same way.


Under a temp directory in Windows there's a SystemMigration.log with some details that may be useful to the support service. When the migration assistant starts on Windows it logs several activities related to user data scanning:


mercoledì 27 luglio 2011 13.33.39: The working directory is C:\Programmi\File comuni\Apple\Windows Migration Assistant

mercoledì 27 luglio 2011 13.33.39: The current OS version is Microsoft Windows NT 5.1.2600 Service Pack 3

mercoledì 27 luglio 2011 13.33.39: The current MA version is 1.0.0.32

mercoledì 27 luglio 2011 13.33.42: Bonjour version is 1180500

mercoledì 27 luglio 2011 13.33.42: SlingShot: Pipe name is: honPC_xqjjzcpxst

mercoledì 27 luglio 2011 13.33.42: SMBonjour: Published honPC_xqjjzcpxst on 10505

mercoledì 27 luglio 2011 13.33.43: Adding users...

mercoledì 27 luglio 2011 13.33.43: Adding administrator Administrator ()

mercoledì 27 luglio 2011 13.33.43: Adding administrator USER (C:\Documents and Settings\USER)

mercoledì 27 luglio 2011 13.33.43: Attempting fallback on ManagementObject exception: Non trovato

mercoledì 27 luglio 2011 13.33.43: WMI path: \\DANIELA\root\cimv2:Win32_SystemAccount.Domain="DANIELA",Name="INTERACTIVE"

mercoledì 27 luglio 2011 13.33.43: reg_reply: honPC_xqjjzcpxst: _smsling._tcp. on local. [0] 0000

mercoledì 27 luglio 2011 13.33.48: Failed to find SID for INTERACTIVE

mercoledì 27 luglio 2011 13.33.48: Attempting fallback on ManagementObject exception: Non trovato

mercoledì 27 luglio 2011 13.33.48: WMI path: \\DANIELA\root\cimv2:Win32_SystemAccount.Domain="DANIELA",Name="Authenticated Users"

mercoledì 27 luglio 2011 13.33.48: Failed to find SID for Authenticated Users

mercoledì 27 luglio 2011 13.33.48: Populating USER's FolderGrouping ( C:\Documents and Settings\USER\(album).Francesco.Renga-Orchestra.E.Voce.(by.@G@-AsTrA).2009 )

mercoledì 27 luglio 2011 13.33.48: Populating USER's FolderGrouping ( C:\Documents and Settings\USER\Graphisoft )

mercoledì 27 luglio 2011 13.33.48: Populating USER's FolderGrouping ( C:\Documents and Settings\USER\Mango )

...

...


Error messages come out when handshaking with Mac begin:


mercoledì 27 luglio 2011 13.36.18: *** CONTROL: Exception in ClientAuthorized:


System.IO.IOException: Authentication failed because the remote party has closed the transport stream.

at System.Net.Security.SslState.InternalEndProcessAuthentication(LazyAsyncResult lazyResult)

at System.Net.Security.SslState.EndProcessAuthentication(IAsyncResult result)

at System.Net.Security.SslStream.EndAuthenticateAsServer(IAsyncResult asyncResult)

at SMSlingShot.ServerSocket.ClientAuthorized(IAsyncResult result)


Last Win32 Error: 997

mercoledì 27 luglio 2011 13.36.18: SlingShot: returning to initial state

mercoledì 27 luglio 2011 13.36.18: SMBonjour: Published honPC_xqjjzcpxst on 10505

mercoledì 27 luglio 2011 13.36.18: reg_reply: honPC_xqjjzcpxst: _smsling._tcp. on local. [0] 0000

mercoledì 27 luglio 2011 13.36.20: *** CONTROL: Exception in ClientAuthorized:


System.IO.IOException: Authentication failed because the remote party has closed the transport stream.

at System.Net.Security.SslState.InternalEndProcessAuthentication(LazyAsyncResult lazyResult)

at System.Net.Security.SslState.EndProcessAuthentication(IAsyncResult result)

at System.Net.Security.SslStream.EndAuthenticateAsServer(IAsyncResult asyncResult)

at SMSlingShot.ServerSocket.ClientAuthorized(IAsyncResult result)


Last Win32 Error: 997

mercoledì 27 luglio 2011 13.36.20: SlingShot: returning to initial state

mercoledì 27 luglio 2011 13.36.20: SMBonjour: Published honPC_xqjjzcpxst on 10505

mercoledì 27 luglio 2011 13.36.20: reg_reply: honPC_xqjjzcpxst: _smsling._tcp. on local. [0] 0000

mercoledì 27 luglio 2011 13.36.22: *** CONTROL: Exception in ClientAuthorized:


The sequence continues over and over until Migration Assistant on the Mac is open trying to authenticate.



Hope someone could help.

Jul 29, 2011 12:55 PM in response to Christian Swanson

You read through the TN Apple posted soon after Lion was available?

http://support.apple.com/kb/HT4796


Reminds me of Windows 7's HomeGroup with a generated passcode.


7. On the PC, once you see the passcode displayed on the Mac, click "Continue" to proceed.


Do you see a list of folders to select?


  1. The Mac will then begin to inspect your computer and build a list of information to migrate.
  2. Select the information you would like to migrate to the Mac, then click Continue to proceed.

Aug 2, 2011 12:03 PM in response to Christian Swanson

Same results, or lack of, here. Bought a new iMac in early June, and after reading that Lion would have the functionality to transfer over my PC files wirelessly, waited patiently for Lion to roll out. It did, I did all the steps, and as all of you, got a whole lot of nothing. I called Apple Support, was told that they had been getting a lot of calls on the topic, and it was suggested that I hook the two computers up with a cable, and do the migration like that. I didn't, and it appears from some here that it wouldn't make a difference anyway. I'm not that impressed with my first Apple computer experience, sorry to say.

Aug 2, 2011 12:18 PM in response to jmdaniel

Try completely removing antivirus software, not just disabling it.


I have one Windows computer left in my home and I was trying to use a particular piece of software a few months ago. I communicated with that manufacturer about what the issue could be. First they recommended disabling AV software. That did not help. In the end, after much investigating, they recommended completely removing my antivirus.


Note: In my attempts to disable it, I turned it off from its own control panel and also in MSCONFIG start up items.

None of that helped. I finally did completely remove it with the removal utility found on the AV company's website.


I have had no issue with that software I was trying to make work since.

My point is that antivirus software typically does more harm than good.

Aug 2, 2011 12:30 PM in response to watts300

Wow. I'd like to think that Apple would be able to design something that wouldn't require the REMOVAL of anti-virus SW, in order for it to work. Am I naive?


btw, I'm using Windows Defender and NOD 32, disabled them in one of my many attempts to get this working, (to no avail), but I think I'll wait a bit more, before I go to the extreme of removing them.

Aug 2, 2011 12:49 PM in response to jmdaniel

Naive? I don't know. But keep in mind antivirus is very unpredictable and extremely invasive.


In my past Windows experience, it runs much better without any sort of real-time scanner and safe Internet-browsing practices. On my remaining Windows 7 computer, there is no real-time scanner. But I run 3 manually triggered utilities every week or so. I never have any issues.

Aug 3, 2011 1:11 AM in response to Christian Swanson

I have the same issue myself with a brand new Mac Mini running Lion (shipped with Lion). Did all updates and upgrades with Software Update and App Store.


Windows Migration Assistant just sits there and doesn't authenticate. No firewalls are enabled (Windows or otherwise on either computer), no virus software is installed.


It appears the Windows Migration Assistant simply doesn't work from Windows XP SP3. I'm sure M$ would do whatever they can to prevent it from working so it doesn't really surprise me. However, it does make me look like a total &%$#@ to my friends as I've convinced them to change to Apple Mac since they can transfer most of their stuff automatically.

XP SP3 Never Responds to Migration Assistant Authentication Request

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