My scenario is a little different, so I hope someone can help. I found my Apple ID, it was an old email adress that is no longer valid since Comcast bought Roadrunner here in Houston. I reset my password, THOUGHT I reset my email from @houston.rr.com to @comcast.net and waited for an email verification. Now I think I have too many attempts to login/recover. I was able to change my password and in attempting to update my email address, I'm locked out.
If I select "send email verification", it must be going to old email (@houston.rr.com) although I put my current email in. There is no more forwarding from houston > comcast, so I will never get it. I try using both emails as the ID, then it says "authentication information provided does not match our records." Well it did the first time.
I seem completely locked out. Apple now cant verify my ID or me using my birthdate or favorite sports questions. I'm stuck. All the answers above assume you have your ID, your email is current and you can login to that account, and/or Apple accepts very birthday verification and other security questions.
Anyone solved this? I have 600 songs on iTunes that I need an ID to re-install and recover. Thanks for reading and offering a solution if you can. jim