Apple ID password reset doesn't arrive

I have same issue for an account I created for my wife's ipad. I can't get password email When I request ID it doesn 't accept the name and email combination but when I try and create user with that email it says account exists. I have gone through this with two account names and neither works and neither can be reset. This is so frustrating as it has been going on for months. We cant use facetime coz we can't login.

I'm having the same issue with my GC account. Last night I updated my iPad 3 to the latest a software which logged me out of GameCenter. I've "sent" an email several times but have yet to get one, and my birthdate doesn't match. WTH Apple?!

I have the same problem. No email arrives and does not recognise my DOB. I had to set up an alternative apple id in the end but now cannot authorise my old music on my new mac. I went to the apple store but they could not help. They sent an email to apple support for me but I got a rubbish response from apple saying that they were unable to help me with my problem "at present". My original id was really old and was my name. The guy at the apple store was really impressed with my id and said that apple were trying to get rid of such id's. Really hacked off. Can't listen to music I have paid for.

Just cured the problem - I have realised that apple have changed my apple id from what was my name to my email address. Everything works now except that I have now have two apple id's. This does fit with what the guy in the istore told me - apple will only now accept an email address as an id. Feel like a bit of an idiot - ah well.

SAME PROBLEM, my ID is my email, the only problem is that apples mail never arrive

I have a similar problem. I am not receing my password reset email.

I can login to my account but I want to change my password and I dont remeber my seurity question answers.

I've tried the password reset email over 10 times now and checked spam and nothing arrives.

Please help!

My borther in Germany had exactly the same problem. We have not figured out what to do.

This is not a cure because the problem also occurs for people who have an e-mail as their Apple ID.

The password reset doesn't arrive and the DoB is not recognized . . .

What can cause this?

Exactly the same problem and sequence of events has happened for my brother in Germany.

It would be good to resolve this problem.

I think this problem arises for people who have changed their Apple ID pointing it to a new e-mail address but still try to use the old e-mail address . . . This is what had happened to my brother in Germany.

Call Apple Care for your country and requestassistance for password and security question resets.

This was EXACTLY what I needed. For over 4 months my iPad was not backing up to iCloud and it said my password was wrong, but every time I tried to reset it online, I never received the email and it told me my DOB was wrong.

Soooooo it turns out that I got my iPad last July and created ONE Apple ID with Email (A), and when I got my new MacBook four months ago, I created a different Apple ID that had Email (A) as a secondary email. All I had to do was log into the Apple ID #2, remove the secondary email address, go back to the original Apple ID and have the email sent again, and PRESTO! It came through! Once I could get in, I discovered that the month and day of my DOB were correct, but the year was showing "-1" instead of a real year for some reason.

Thank you so so much. I can't believe I finally got it all worked out.

you have a rescue email associated with your account. that password reset email is being sent there not your primary email. READ and pay ATTENTION when you set up your apple id account.

Wow, el burro to the rescue. We have needed someone like you to come along 2.5 months after the fact and whip things into shape using your brand new account.

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NOT!

I just spent about 25 minutes on the phone with Apple Care. It required a "second level" support person with the ability to reset my account. After going back and forth explaining that I was "stuck" I had to verify my identity with the credit card associated with my iTunes/Apple Store account. Once I did that, she was able to reset my security questions and my password (I had to give her the "support PIN" in order to do so).

Note that the security questions are CaSe SenSItiVE and also sensitive to punctuation. So if you originally said "Mrs. Jones" as your first teacher and then tried to answer with "mrs jones" it will not work.

Lesson learned: Sometimes it is faster and easier to just pick up the phone and talk to someone instead of browsing internet forums for hours. 😀