Apple ID password reset doesn't arrive

If I call the security team, will I have to pay per minute in order to talk to someone?

Also I am not sure if I even have any account information set as far as credit cards go.

My issue is slightly different.

I have 3 accouns. My primarry account has no issues.

But something wierd as happened with my 2 secondairy accounts.

The pass word is in my iPad so I can check email but I cant figure out what it is.

I use some standard passwords only. None fits.

I wanted to make it so I could look at my email on PC with a email client in case my iPad ever goes down.

Apple ID security issues -

Account security issues almost always require you to speak directly to an Apple representative to securely establish your identity as the account holder. You can set it up so that Apple calls you, either immediately or at a time convenient to you.

1. Go to www.apple.com/support

2. Choose Contact Support and click Contact Us

3. Choose Other Apple ID Topics and choose the appropriate topic for your issue

4. Follow the onscreen instructions

I just called Apple about this problem, at first it seemed that I wouldn't be able to access my old account and that my iPhone would be stuck with it

However I was put in contact with a great guy called Richard who was beyond helpful and basically said you need to trick your iPhone. This will work if you have two accounts (A) a new one and (B) your old one.

Basically you have to:

1. log into your current apple ID account (A)
2. change your primary email to your old one (B) then press save changes (you don't have to verify this email address at this time)
3. afterwards, you can log into your old account (B) with your new account information, for example your new password for your current account (A) if that makes sense?
4. after you've done that, you can change back your email address to your current one (A), verify your email address and that's it!

When it doubt though do ring Apple, they're so helpful and I definitely couldn't of figured it out without them!

How can this be true? Unless something has been drastically changed in Apple's Apple ID system, a user has not been allowed to use an email address in one Apple ID that is currently associated with another Apple ID.

It worked for me. Apparently in their database my old account wasn't there, I'm not sure why this happened or how...

Hi,

Can you elaborate a bit more?

On what device and where do you actually log-on and change your e-mail?

Thanks,

J

I restarted my phone yesterday and now it keeps asking me to log into my iCloud with an old email. My password won't work, my date of birth is wrong, and I'm not getting my email resets. I've never had this issue until yesterday and it's so frustrating.

(I've never even used a thread like this but all of my google searches are coming up empty handed.)

"Basically you have to:

1. log into your current apple ID account (A)
2. change your primary email to your old one (B) then press save changes (you don't have to verify this email address at this time)
3. afterwards, you can log into your old account (B) with your new account information, for example your new password for your current account (A) if that makes sense?
4. after you've done that, you can change back your email address to your current one (A), verify your email address and that's it!

When it doubt though do ring Apple, they're so helpful and I definitely couldn't of figured it out without them!"

-This process works with my account.

A year ago, I've created my apple id which is i.e. myappleid@gmail.com, then suddenly last month when i want to log it in to my friends i Pad it says that my password is wrong. so i did try to re log-in my account into my iPhone and the problem occur. i don't know why. Ive searched for many hours for the solution till i came up with these. it seems like my apple account is being erased by apple so here's what i did. first is your actual gmail account should be Active for this step to work. I've log in my gmail, open itunes and create my apple id which is identical to my gmail and the account on my iPhone (which is the one i can't sign out), i.e. "myappleid@gmail.com". repeat the process like you are creating a new one. that's the trick, let apple recognize your previous account by creating a new one. and of course you have to verify it. hope it'll works for others who encounter such problems with their accounts.

I thought I'd share my experience / problem, which was solved when I called Apple Support.

I have songs in iTunes purchased under an old Apple ID about 11 years ago. I created a new Apple ID about 10 years ago, and have been using that to purchase songs, apps, etc. I've always been able to play the songs purchased under the old ID until now; when I tried to play songs purchased under the old ID, it would ask for a password. I tried to rest the password, using the email method (and never got the reset email) and then with the security question method (and it didn't recognize my DOB). Then I called Apple Support.

The Apple Support rep tried to verify the existence of my old Apple ID, and couldn't find it in his system. He then checked with someone in iTunes Support, and they told him that at some point, my old Apple ID had been changed to another ID.

Years ago, Apple used to let users actually change the primary email address associated with an ID, which is apparently what I'd done. The problem was that my songs in iTunes were still associated with the original email address I used when I first created my old Apple ID. I reset the password for my old Apple ID (using the email address I had changed it to), went back to iTunes, tried to play a song associated with that older ID, and when it asked for a password, I used the "new" old ID (email address) and newly reset password... and the songs played!

THIS IS MY PROBLEM!!!! 😟 if you find a solution can you let me know?

I had the exact same problem as the OP.

Solution! --> If you have a @gmail.com address, you can put a '+' and some number before the '@' and apple will think it's a different email address, but gmail will still deliver it to you.

e.g. myname<at>gmail.com and myname+1<at>gmail.com look different to apple, but the same to gmail.

So the original post was back in 2011. It is now 2015 and I'm still having this problem. Seriously where is Apples money going. This is absolutely rubbish i can change my id pass at all because of this. Tried that thing someone was talking about putting a + and a number in there and it actually proceeded forward. But still no email. Cant believe this Apple. Anyone listening? How do we all fix this?!

WOUW!!!!!!!!!!!!!! YOU'RE A GENIUS!!

THIS REALLY HELPED ME A LOT!!

THANKS A LOT!!

how its done again, coz I'm trying to login to mr old apple id it requires password that i reset several time and can't receive and email notification from apple.

I solved my reset problem by going to appleid.com . There I could change the password by answering my security questions. Once done I could then change my password. Hope this helps.