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Pay $29 for upgrade now have to pay for compatible scanner/camera etc

So, I just upgraded to the new Lion OS. Thought it would be a good thing. Now my scanner won't work. Come to find out that I cannot update the drivers to the new Lion OS supported drivers cause they don't exist. My Photoshop won't work either. So, basically I paid a low price for a great upgrade, but now I am going to have to pay even more to get new compatible accessories. Anyone else in this same boat?

iMac, Mac OS X (10.7)

Posted on Jul 28, 2011 5:35 PM

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130 replies

Feb 2, 2012 9:55 PM in response to rabrack

I don't know if Canon's support site is different from how it was last year, but the scanner driver (in my case the 9950F but also true with the 8400F) is not available when selecting Mac OSX (not OSX 10.6, just OSX). All that was under Mac OSX was the DelDrv file.


Instead, I went to 10.6 and downloaded the Scanner Driver there. It appears that the same .dmg file is offered regardless of which OSX version one selects.


Once I resolved this, the installation worked like a champ. My 9950F is scanning just like it used to.


I have to say, it's really odd that Canon would EOL this scanner for Mac users, but continue to support it on Windows. It obviously works fine and isn't a compatibility issue. It would seem to make more sense to charge owners whatever there margin is on these devices for a software upgrade, and save the manpower/components/shipping/etc. of the new hardware plus the potential annoyed customer, as I for one will never buy a Canon scanner for my Mac again.


Thanks Rabrack a million for figuring this process out.

Feb 3, 2012 12:13 PM in response to murrayE

The drivers for most of the newer Canon scanners, including the 8400f and the 9950f, are universal binary and therefore don't require Rosetta to run properly. The only thing that makes any sense to me is that the installer used for 10.6 (Snow Leopard) does not put all the files in the proper places for 10.7 (Lion). I could be totally wrong about this!


I do know that my 8400f functions perfectly under Lion (10.7) using the Canon scanning software and the buttons on the scanner itself. I beleive this should work for most Canon scanners, if (BIG IF here) the drivers and software are Universal Binary and NOT power PC only.


Maybe someone with more computer savy than me can find out what the file "CanoScan Toolbox 5.0 Opener" does. Following the instructions I previously listed everything started working after running this file.


Magic maybe!

Feb 4, 2012 9:14 AM in response to rabrack

rabrack wrote:


The drivers for most of the newer Canon scanners, including the 8400f and the 9950f, are universal binary and therefore don't require Rosetta to run properly....


I do know that my 8400f functions perfectly under Lion (10.7) using the Canon scanning software and the buttons on the scanner itself. I beleive this should work for most Canon scanners, if (BIG IF here) the drivers and software are Universal Binary and NOT power PC only.


Maybe someone with more computer savy than me can find out what the file "CanoScan Toolbox 5.0 Opener" does. Following the instructions I previously listed everything started working after running this file.

You are correct: neither the CanoScan 9950F scanner driver for OS X 10.6 nor the CanoScan Toolbox 4.9.3.4X app require require Rosetta in order to work with Lion -- at least this is the case now after I already installed the driver and Toolbox 5 for the CaonScan 9000F !


They did not work before that.

Feb 11, 2012 4:01 PM in response to renlaubri

I will try your solution for my Lide 500F to see if the buttons will work.

But I can tell you that my scanner is working fine with Lion. You only need to install Canon software driver for Mac OX 10.5 (for me "lide500fosx11251fr")

It work with Preview, VueScan, and IMHO should be OK for most graphic software that used Twain drivers.

tested under 10.7.2

Mar 19, 2012 12:00 PM in response to rabrack

Hi Rabrack! You instruction are clear and helpful! HOWEVER, when I attempted to take this step:

Next select the CanoScan 8400F drivers and software, select Mac OSX (NOT OSX 10.6, JUST OSX) and download the following DRIVER:


8400F Scanner Driver Ver. 10.2.4.1X (Mac OS X...

File Name: 8400fosx10241en.dmg


This is the message I recieved and now I do not know where to go to get the driver!


User uploaded file Drivers


No drivers are available for this selection. This operating system may not require a driver or, in the case of older operating systems, may no longer be supported.


Any Advice?

Thanx Much, p717

Mar 20, 2012 8:32 AM in response to JerryG_NJ

Thank you, JerryG_NJ for posting that link! I was also unable to locate that driver:

8400F Scanner Driver Ver. 10.2.4.1X (Mac OS X... File Name: 8400fosx10241en.dmg


Big thanks to Rabrack for explaining exactly how to get my Canoscan 8400f to work with Lion.


I did have a slightly different experience opening the scanner though, and I'm not sure why. After all the installations I wasn't able to open CanoScan Toolbox 5.0. in my Applications folder under Canon Utilities. When I try to open this I get the following message: "The folder “CanoScan Toolbox 5.0” can’t be opened because you don’t have permission to see its contents."


What I ended up doing was this: I noticed an alias had been created on my desktop called CanoScan Toolbox 4.9 so I opened that and everything was fine. Ultimately this opened CanoScan Toolbox X. Details about this program are: CanoScan Toolbox X for Mac OS X Version 4.9.3.4


I never expected to be able to use my old scanner again, but thanks to this thread I can! (No thanks to Canon's website.)

Pay $29 for upgrade now have to pay for compatible scanner/camera etc

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