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Adobe says this is Apple's problem...

I reinstalled my Adobe CS3 Design Premium apps during the course of troubleshooting an unrelated problem. The Adobe Updater fails to install all the available updates, because part of the process is trying to run PowerPC code. Here is the error message:

User uploaded file

I would really like to update my Adobe apps! I asked about this on the Adobe Photoshop Mac forum, and an Adobe engineer said bspatch is part of OS X, not part of their Updater app. He said it may have been running under Rosetta in my Snow Leopard system before I upgraded to Lion. Can this be true? I can't find anything called bspatch on my Mac. Does anybody know how to solve this?

Mac Pro, Mac OS X (10.6), 8 x 2.8 GHz 10 GB RAM, Radeon 4870

Posted on Jul 28, 2011 9:52 PM

Reply
28 replies

Nov 12, 2011 8:25 PM in response to Gary P

(All credit due to Sergio-PL earlier in the thread)


1) open the DMG

2) copy the AdobePatcher.app to your Desktop


For the Terminal literate:


3) all on one line:


find ~/Desktop/AdobePatcher.app -name 'bspatch' -print0 | sudo xargs -0 cp -v $(which bspatch)



For the Terminal non-literate:


3) right-click AdobePatcher.app -> "Show Package Contents"

4) Contents -> Resources

5) right-click PatcherApplication.app -> "Show Package Contents"

6) Contents -> Resources (there should be a bspatch file here)

7) Open a new Finder window

8) Go -> Go To Folder...

9) Type "/usr/bin" (no quotes), click Go

10) copy bspatch to the Resources folder in step 6



Last step) Double click the AdobePatcher.app on the Desktop

Nov 12, 2011 11:18 PM in response to Gary P

Gary P: Sadly that looks like "progress" as you're not having the bspatch error anymore.


I have to throw in the towel here though, that error dialog message is useless and I don't know anything about where Adobe might be writing a meaningful error message.


My situation was a fresh Snow Leopard install and then straight away Lion upgrade. CS3 Master collection install went fine. Adobe Updater 5 comes up empty handed due to an expired security certificate. Adobe Updater 6 is for CS4+ apparently. I have to set the clock back to September to run it (seriously, Adobe? I feel like I'm pirating shareware in the 1990s). So here I am installing updates by hand, woot.


The specific problem addressed by Sergio's directions and my variations is that Adobe packaged a PPC-only version of a standard unix tool -- bspatch -- inside the package installers. OS X does have this tool on board, the directions fix Adobe's oversight by overwriting their PPC version with Apple's version.


Sergio's solution let me run the Illustrator 13.0.1 and 13.0.2 updates installed.

Nov 13, 2011 9:16 AM in response to chicmome

Yes, it does appear that the bspatch error is resolved, and the installer is failing for another unknown reason. I actually got this far down the road with Steve from Adobe also, and one time I even got to see a progress bar go backwards! It's kind of academic, since I never use Illustrator anyway. Just a curiosity. And at some point Adobe will release CS6, and I may bite the bullet and upgrade my CS3 Design Premium suite. Or, I may just buy Photoshop CS6, since Photoshop is really all I use, anyway. I bought the suite years ago whan I imagined I would be doing more computer work professionally, but I hated Flash, Dreamweaver is almost irrelevant these days, and Indesign and Illustrator are each a whole 'nuther learning curve... I mostly do web graphics. I don't think Adobe is going to devote time and resources to repairing their old updaters at this point. It is unfortunate that Adobe does not allow Creative Suite Apps to be upgraded individually, if they were purchased as a package.

Jul 5, 2012 3:01 AM in response to Sergio-PL

Thank you very much, Sergio, for this very helpful workaround! 🙂 And thanks to Google, too, for finding this discussion … 😉


I installed the CS3 on a new iMac (OS 10.7.4) and all available updates went fine, except the Ai 13.0.2.

Though I’m not familiar with the Terminal, it was quite easy to make the Updater run.


By the way: The update from Acrobat Pro 8.0 to 8.3.1 takes 18 (eighteen) steps, and no, there is no »Combo-Update«. Thanks, Adobe!



Cheers, G.

Jan 8, 2014 12:21 AM in response to jayats

I had the same issue with 10.9. I tried following Sergio's steps but got the same error. In 13.0.0, I can export to other image formats, but you're right, when I try to print, the software crashes.


g-m-w, when I updated Acrobat, a "Check for Updates..." listing appeared in the Help menu in 8.2 (or maybe 8.2.1). At that point, I could go straight to the latest update. It's a good thing the updater for Acrobat is separate from the others and that it works on 10.9.


But we're still stuck with Illustrator not being able to update at all....

Mar 7, 2014 12:53 PM in response to musical chemist

For what it is worth... I have been setting up a MacBook (upgraded from 10.5.8 to 10.6.8 to 10.9.2). Installed CS3 (Acrobat, Illustrator, Photoshop) from original DVD. Sergio's bspatch fix worked for me to install Illustrator 13.0.1 and 13.0.2 updates. For Acrobat, I installed each update manually up to 8.2, then could use the Update option in Acrobat to take it up to 8.3.1. For Photoshop, I installed the 10.0.1 update manually.


I have not tested the installs yet by using the programs. Only have been opening the apps and checking the "About" window to confirm version updates.

Jan 19, 2016 2:30 AM in response to chicmome

This worked perfectly after a few frustrating hours of attempting to install CS3.3 on my existing MBP and an older Imac with fresh El Capitan.


- Photoshop 10.0.0 updated perfectly to 10.0.1 without any effort.

- Illustrator 13.0.0 required "this process to be completed 2x"

- 1st: update# 13.0.1

- 2nd: update# 13.0.2

- Indesign. Chose not to reinstall, but first time around its update 'failed' as well. So, I suspect this would work with that program also.


Here is a slightly more specific list..


"THE PROCESS"


(All credit due to Sergio-PL/CHICMOM earlier in the thread)


1) Download and then open the Adobe update for Illustrator, for example was "Illustrator_13_0_1.DMG" and repeat the process for "Illustrator_13_0_2.DMG"

2) Copy the AdobePatcher.app to your Desktop (

3) right-click AdobePatcher.app -> "Show Package Contents"

4) Contents -> Resources

5) right-click PatcherApplication.app -> "Show Package Contents"

6) Contents -> Resources (there should be a bspatch file here) "DELETE THIS FILE" - if it wasn't obviousl

7) Open a new Finder window

8) Go -> Go To Folder...

9) Type "/usr/bin" (no quotes), click Go

10) copy bspatch to the Resources folder in step 6


Last step) Double click the AdobePatcher.app on the Desktop


Program updated perfectly on 2 separate computers.


Hope it helps.

Adobe says this is Apple's problem...

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