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Level 3

714 points

MacBook Pro did not shut down (hang)...

Good Afternoon,

About 2 days ago I upgraded to Mac OS X Lion (clean install), and I haven't had any major problems so far in term of system freezes or missing user files. However, today when I shuted down my MacBook Pro it went to a white shutdown screen and showed the gray spinwheel. I waited while Mac it shuted down, the problem was that it didn't do so. After 1minute and 30 seconds I decided to hit the power button to force shutdown my Mac. I did experienced this one time in SL. I don't know why this happened and the only thwo things that I did before shutdown was to browse the web in Safari watch Youtube videos and some Facebook and when I proceeded with shutdown all my programs were close and also uncheck the "resume" check box option in the shutdown dialog.

After booting back from that strange shutdown I checked the system logs and theres no reference of a improper shutdown whatsoever. I checked my Library file logs and there was no improper shutdown log either.

Has anyone also experienced this issue in OSX Lion?, also is my Mac OK?

Thanks!

2.53GHz Core i5 MacBook Pro 15, Mac OS X (10.7), 500GB HD @7200, 4GB 1067MHz DDR3 RAM, Intel HD + Nvidia 330m 256

Posted on Jul 31, 2011 11:13 AM

84 replies

Feb 23, 2012 12:14 PM in response to snyded

Hi. Same problem, tried same solution. Still hangs just the same.

Rats!

skaganga

Level 1

0 points

Feb 24, 2012 12:18 AM in response to hum ch

how did you do a proper uninstall after deleting everything? reinstalled and then uninstalled?

pdo59

Level 1

0 points

Feb 24, 2012 1:14 AM in response to vea1083

Problem solved.

After countless attempts and a unnecessary Lion reinstall from scratch followed by a restore from Time Machine backup, my iMac still did not go off. I finally solved the problem uninstalling Kaspersky Anti-Virus as shown here: http://support.kaspersky.com/faq/?qid=208282814 .

Now everything seems to work well 🙂

Chuck_TX

Level 1

0 points

Mar 3, 2012 11:07 AM in response to vea1083

Had the same problem.....did a Disk Verify and then Verify Permissions....then Fixed Permissions.

Problem went away.

skaganga

Level 1

0 points

Mar 4, 2012 4:44 AM in response to pdo59

⚠Fixed!⚠

🙂

Uninstalled Kaspersky (downloaded the trail and used the uninstall on the .dmg). I did the uninstall after removing all the Kaspersky files with EasyFind a month ago anyway. I decided to doing the proper uninstall might do the trick, wooop.

Also unchecked the "Restore windows when quitting and re-opening apps" in general system preferences.

I shut down after a 3 day session and a half day session respectively with no problems. Also had a restart after the firmware update which went smoothly aswell.

All good so far... touch wood. 😉

MS2Apple

Level 1

0 points

Mar 10, 2012 6:24 AM in response to Chuck_TX

did the same; appears to have resolved the issue.

thought I had "bricked" the laptop when it wouldn't shut down properly during EFI firmware update...

all is working fine now.

Apr 15, 2012 4:25 AM in response to skaganga

Uninstalled Kaspersky and this fixed my problem with my MacBook Pro 15" i7 not shutting down :-)

Luckily I still had the original uninstaller available on an External Hard Drive, so no need to hunt on Kaspersky's website!

Glad I found this thread

May 12, 2012 3:21 PM in response to vea1083

Hi Gang, I too have the same problem, HOWEVER I don't have any Kaspersky software installed.

Any other ideas how to get a fast shutdown again?

Lion 10.7.4

vea1083 Author

Level 3

714 points

May 12, 2012 4:46 PM in response to houseboats

houseboats wrote:

Hi Gang, I too have the same problem, HOWEVER I don't have any Kaspersky software installed.

Any other ideas how to get a fast shutdown again?

Lion 10.7.4

Well, I was able to fix the issue by installing Mac OS X Lion with the latest installer at the time which was 10.7.2. I too did not had Kaspersky installed in my MacBook Pro. In my case, the hanging shutdown issue was present in OS X Lion 10.7 and 10.7.1. When I brought my computer to the Genius Bar one of the reps told me to do a clean install of OS X Lion with the lastest installer from the Mac App Store which is also present when you boot into your Recovery HD with OS X Lion. I just followed his advise, backed up, formatted the HDD, and proceeded to install OS X Lion with the latest installer from the Mac App Store. After completing this process and restoring my apps and files I did not experience a hanging shutdown for the next 6 months. I eventually downgraded to Snow Leopard so I will never know if the procedure that I used was a permanent fix to the hanging shutdown issue I was experiencing.

I do think it is worth the try.

You can learn more about how to reinstall OS X Lion by looking at this link:

OS X Lion: About Lion Recovery

petermac87

Level 5

7,447 points

May 12, 2012 5:05 PM in response to vea1083

You don't just need Kaspersky to have problems. Most anti-virus programs such as Nortons, MacScan and cleaning programs such as MacKeeper etc. are just as invasive and have always been a no no for instillation on Macs.

Good Luck

Pete

May 13, 2012 7:05 AM in response to vea1083

I did a fresh install and used Migration Assistant to import my documents and applications. The slow shutdown is still happening often.

I am really frustrated with Lion... 😟

May 13, 2012 7:10 AM in response to petermac87

That's what I don't understand, I don't have any anti-virus software of any kind installed.

For me, the problem doesn't exist if you only do a clean install and don't import your apps or documents. However no on can live with only the original apps from LION, we need other software.

I am tempted to do a clean install, and RE-INSTALL all my applications and manually import my documents etc....

ANd I don't even know if I can find my Parallels Desktop software/serial numbers, and all the applications/serial numbers that I need like Office for Mac 2008 etc....

Alll of this would require days and days of work, tweaking, and headaches.... 😟

For me, this slow shutdown problem is affecting plenty of people, and is far from being solved.

vea1083 Author

Level 3

714 points

May 13, 2012 7:51 AM in response to houseboats

Since your problem seems to be non existent if you do a clean install, it is very likely that the issue is bein brought by one of your applications. I suggest manually restoring your applications one by one and shutdown your system after you finish installing and using them. Stop when you see that the system shutdown hangs that could narrow down the application that is causing the issue.

Hope this helps!

May 13, 2012 8:03 AM in response to vea1083

I agree, but that is a weeks worth of thinkering. I guess since hundreds, thoudsands, or a million other people have this sissue, it is maybe some file from Snow Leopard that is causing the problem...?

Which file or application is what I'm after..... hmmmmm... 😁

skaganga

Level 1

0 points

May 13, 2012 9:50 AM in response to houseboats

Have you tried to boot with verbose mode on?
That will show you a boot and shut down screen with everything that is happening "behind the scenes". You could take a photograph of that screen when it hangs in shutdown and that should show which process is not completing/hanging.

I tried it but it didn't tell me what i needed to know, but then my problem was with Kasperspy so you might have better luck.

To enable verbose mode

1. open terminal and type: sudo nvram boot-args="-v"

2. Restart

3. Start up (now you will see the background processes for start up)

4. Shutdown again. Now you will see the shutdown background processes and hopefully the one that is 'hanging'.

5. Take a photo with a digital camera of that screen if you're not sure what it means and post that.

Hope this helps.

MacBook Pro did not shut down (hang)...