Sometimes while talking on a call, the screen goes black. I can continue the conversation, but can't hang up or access anything on the screen. Tapping on the screen, or the button is uneffective. I just have to wait till it recovers, which can take a minute or two, or turn the phone off. Anybody else experience this?
iPhone 3GS, Mac OS X (10.5.8)
The screen is supposed to go black when held against the face on a call, to stop buttons getting pressed. If it is not coming back quickly when you move it away, it may be that the phone needs a reset or a restore. Some phone cases interfere with the proximity sensor, so if you are using a case, remove and see if it still happens. It could also be a hardware fault, which would mean getting in touch with Apple.
The screen is supposed to go black when held against the face on a call, to stop buttons getting pressed. If it is not coming back quickly when you move it away, it may be that the phone needs a reset or a restore. Some phone cases interfere with the proximity sensor, so if you are using a case, remove and see if it still happens. It could also be a hardware fault, which would mean getting in touch with Apple.
Yes exactly the same thing happened with me, I have the new iPhone X, and wanted to protect my £1,149.00 phone so bought a case that totally enclosed it, making it water resistant as well as a screen protector. When I would make a call, the display went blank and there was no way to end the call or get the screen back unless the other person ended the call or you closed the phone down. HOWEVER! if I was to make the same call with the case off, so the phone was bare, it behaved itself. What I have found out with my phone is, if there is anything in front of the proximity sensor, even if transparent bit of plastic, the display would turn off. SO it looks like you can not have this phone in a case that protects it. Wonder if this is a ploy by apple to have a new industry in replacement glass phone cases.
My solution to this problem turned out to be simpler than I thought. Here is the problem first. When an iphone6s makes or recieves a call, its screen becomes nearly unresponsive. Cant use keyboard or end a call. I did hard reset vis phone or itunes. Nothing worked except for the following. I simply turned off auto brightness and switched off the phone. After switching on again and it started doing just fine even after switching on the auto brightness again. I hope it helps.
Do you have a screen protector on? That was my problem, but since taking it off, I haven't had a problem since...
Hi there,
I had the same issue with my wife's iPhone X, her iphone X suddenly goes black. She mentioned that her phone hang a few times previously but never this bad. We can hear sms and we can even hear the snap sound when we do a screen shot but the screen is just not responding and stays black. Just to be clear, she had never dropped her phone and the phone X is only 3 weeks old. I chat with Apple support and they were very helpful. They tought me to this; press and release vol up button > press and release vol down button > press and hold SIDE BUTTON FOR 25 SECONDS until you see Apple Logo appears on the screen. It worked to wake the phone up. This should do the trick. Hope it helps on your case.
Just to sharee with you, unfortunately my wife's case is a little severe, after that (with apple support team online) we tried to sync the phone to itunes to save all the data before anything weird happens again. But itunes prompted a message that it can not be updated due to "unknown error occurred (9)". According to Apple this code refers to hardware issue and we may have to restore the phone which we first need to bring to local (Singapore) Apple Store to do that. Just hope we can salvage all the data and photos at least.
I didn't make it through all 6 pages of posts here but my iPhone 6 is having the same type of problem. Every time I'm on a call my screen goes black and the home button will not wake it. I've found that if I press Power then Home it will wake up during the call and I can keep it on if I'm out of the phone app but while it is black I get no text message or other notifications. I expect it is a software problem somewhere but I really don't want to have to go back and do a clean reset just to find it is a bug in 10.2.x.
I think that it is a hardware malfunction. I encountered the same problem: screens goes black and buttons don't react during calls. I have also the Navigon app installed. Blocking the proximity sensor by tapping on the screen should activate a built-in speech recognition but in my case the screen goes black. By pushing home + power button two times I can reactive the screen.
Did anyone try to exchange the proximity-senor and did that help? Or ist the error somewhere deeper inside the hardware?
Oh, one last thing:
For those posting about "something is blocking your proximity sensor," you don't understand the iOS UX model. Whether or not there is something blocking the proximity sensor, pressing the home button should still activate the screen. You can try this yourself: Make a call and cover the sensor with your hand. The screen will black out. Without moving your hand away, press the home button. The screen will wake up. This is the correct behavior, regardless of whether or not the proximity sensor is blocked.
The home button should always activate the screen. Any situation in which the screen remains black while pressing the home button indicates a problem (defect).
As multiple users have posted above, when this problem occurs, the screen goes black and remains black, no matter what user input is received by the phone (volume, power, home buttons, screen touch). This is a defect because the phone should always respond to the home button.
Update: it did NOT fix it! Yesterday I called my husband on his cell and tried to hang up and it wouldn't let me. The screen was not black. I could see the red button to hang up but it didn't let me, so it left a super long message on his voicemail until it hung up itself. I even tried to turn off my phone during the call and it wouldn't turn off. I'm starting to really hate this iPhone and Apple since they are obviously not doing anything to help fix it.
One of my friend uses iPhone X and he had the same issue. Only the difference was, his screen wasn't working for 2 freaking days and everything else was working fine. Kind of scary though. Using an iPhone X and having such troubles breaks my heart. Please Apple, fix the issues with X.
I am having exactly the same problem with a new iPhone 6. It has happened a couple of time now. The screen remains black even when taken away from my ear (there is no case and nothing obstructing the phone whatsoever). I cannot get a response from the phone. Tapping screen, pressing home button, all does nothing -- the only solution is to hard-reset and reboot the phone. Very frustrating. It's happened a couple days in a row now, both on multi-party as well as solo calls.
I have no solution to this...but exactly the same for me. iPhone 6, screen goes black and unresponsive. In the past, I just had to wait until the other party hung up, then my screen would wake up. But, I just was on a long call with customer service, and now I think I am still stuck on their line. I can not get any button or movement to make the screen turn back on. I I believe the phone is still on/working, as the only thing I get is when I toggle the mute/vibrate switch on the side, I get a tactile vibration. Same when I tried plugging in...only a small vibration. Had someone else call me...nothing.
If your phone is slow to swtich off the proximity sensor, do the basic troublehooting steps desco=ribed in the User Guide, Appendix B:
Restart phone
Reset phone
Restore phone in iTunes using a backup
Restore in iTunes as new, without using a backup
http://manuals.info.apple.com/en_US/iPhone_iOS4_User_Guide.pdf
HMHJR wrote:
Where is proximity sensor, just for my education?
The top portion of the front face of the phone, in the area of the earpiece and front camera. See this page from the iPhone User Guide. http://help.apple.com/iphone/10/#/iphe3fa5df43 In the illustration, it is in the area of D & E.
It doesn't do anything but take you out of the phone call area and if you try to touch the green header to get back in to the phone call it's unresp
Iphone screen goes black during calls. . .
