Is there a way to mark as "not junk" mail?

Agreed! I am experiencing this with an exchange account as well. Please help!

I agree also! No choices or actions to mark as "not junk".

Right click the message, choose 'Mark', then choose 'Not Junk', what is so difficult about that?

What is so difficult is that in EXCHANGE emails (only in emails from the exchange server) there IS no "not junk" button or menu option to click when you choose "Mark"

It is there for Google Mail, Apple Mail, and probably other servers but not in Exchange mail (which for many of us is our work email server)

Microsoft Exchange handles junk prior to it arriving at the client, contact your IT dept.

Ok, makes no sense:

I see the same thing on <some> junk mail folder items: a thumbs down but no thumbs up in the toolbar, and no "mark as not junk" in either the message header or any of the menu/two-finger-click items

Simple "twilight-zone" solution: Mark the msg as Junk! (ie, using the thumbs down which, for me, always DOES appear in the toolbar, msg items, etc.

Voila! All of a sudden all the "mark as not junk" options magically appear!

Here was my solution.

-Open your junk mail folder.

-Select all mail - command A (optionally, you can select only the mail item you want marked as not junk)

-Click on Message in the toolbar and then click on Apply Rules (Option, Command, L)

-Once it completes, every item in your junk mail folder (or only the ones you selected) will give you an option to mark as not junk.

Hope this helps.

If you use imap, it is very possible that your mail server is already marking these as junk and putting them in the junk folder prior to you downloading it on your Mac. When this happens, the junk mail filter is not ran on mail that is already in the junk folder.

None of these solutions works for me. There is simply no option anywhere to mark a messages as "not junk." Even the Junk icon (thumbs down) is greyed out.

FYI, I'm using Mail to access my google mail account. I have mail in the Junk Mail folder. I have neither a button for identifying it as 'not junk' nor do I have Mark > as Not Junk Mail. In fact, the only choices I have the the Mark cascade menu are 'As Unread' and 'As Junk Mail'.

Any other ideas?

TIA,

David

It doesn't; the thumbs down icon peresists regardless of the view I'm in.

All of these fixes are terrific but let's not lose sight of the basic issue: this is a glaring bug in the Mail app! It's ridiculous that I have to take special steps to cajole the app to let me mark something as not junk. Is this what Apple means by making things easy?

How do we determine whether Apple has identified this as something to fix in their app?

TIA,

David

BTW, on top of this silliness, I'm not even getting notified of all of your replies.

I had no idea that things would go downhill so fast with Steve's passing! :-)

I had the same problem with Google account. None of the solutions worked. Finally figured it out:

- When you are in Spam folder, left-click on the email and drag it to your Inbox folder.

That's it!

Hope that helps, as I was very frustrated with it, too.

Sorry but that 'not it'. The issue is not the disposition of a single email but, instead, how to train the application that email from the particular source shouldn't be treated as junk, ever.

Well, after you move that email from spam folder to inbox, the program should learn to treat the same email address as legit in the future, shouldn't it? Try and see.