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iTunes Store not loading on iTunes.

Hey Guys. I've been using iTunes for a very long time and for some reason out of the blue the iTunes store won't load. it gets halfway on the loading bar and stops and does NOTHING. No error messages, no warnings it just won't load. I tried uninstalling everything, deleting all the files, I even just upgraded to windows 7 ultimate from Vista and it STILL will not work. It works fine on my Dad's and sisters Computers. Any help would be great!

iTunes-OTHER, Windows 7

Posted on Aug 15, 2011 2:46 PM

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Question marked as Top-ranking reply

Posted on Aug 15, 2011 4:08 PM

Try resetting Winsock, it looks like it worked for quite a few people in this thread -> With iTunes 10.4 I can access iTunes store.

MTG68 wrote - In windows 7, click on your start menu, go to accessories, right click on the command prompt icon and choose "run as administrator". Once it opens, type in the following command...


netsh winsock reset


hit enter and it should say something like winsock reset successful now reboot your computer.


If that doesn't work, try uninstalling Safari, QuickTime, and iTunes (along with related components). Then just reinstall the latest version of iTunes, without installing downloading and installing Safari or QuickTime seperately.

Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP

37 replies

Nov 18, 2011 9:29 AM in response to Blackler

Welll after many many reinstalls and testing many calls to apple att and my network card company. The networkcard company fix my problem with itunes newest 10.5. They told me that itunes is doing somthing strange to conect to there itunes store. So they have mad a driver to work with itunes I also have one other computer with no itunes stote the nic is intel hope they have a fix or apple can look into this. There are other steps to temp fix this

1. As Stated above and thanks to that person get me on track. netsh winsock rest then rest bonlour

2. Uninstall all apple programs reinstall all then itunes

3. uninstlla all apple programs reinstall all then itunes 10.4

4. Call your nic card company and ask about a driver!!

Nov 18, 2011 1:39 PM in response to simon_stevens

SImon,


That does not sound good then, sorry about that. I tried the winsock reset on three different computers yesterday and it fixed the iTunes issues that I had on all three (Windows 7 32 and 64bit) computers. There is one other option that you can try, it may not work. (Make a backup of your iTunes folder to an external drive first). Uninstall iTunes through the control panel, and also uninstall Quicktime, Safari, bonjour and all other Apple related products. Go through program folders and delete all Apple related folder (even search the hidden folder's under Roaming). Affter all of these steps are completed, go and download Ccleaner (piriform,com) free version and run that. After you do that, download Revo Uninstaller (download the pro version, you get a free 30 day trial). When you run that, restart the computer, run Ccleaner again. Everything should be completely removed now. Try a clean install again.


If you have tried the above steps that I have mentioned and it still does not work, I have bad news for you. You are going to have to redo the system.


VERY IMPORTANT. when you run Ccleaner it will ask you if you want to backup a copy of your registry, say yes.


VERY IMPORTANT #2: When running revo uninstaller, it will find all the iTunes related registry entries, only delete the bold entries. There are entries that are listed that are not bold (you will destroy your system if not careful), so only delete the dark bold entries.


Hope this helps.


Hacking Steve

Nov 19, 2011 9:27 PM in response to Hacking Steve

Ok here I go again got mine fixed with a nic driver update from killer bigfoot network cards. Thay say the bug is in itunes and they mad a work around. I have reformated two diferent computers and reloaded windows still don't help don't wast your time!! The issue is with itune strange way they use tcip and it trashes winsock with some nic card. The only way I see fixing this is apple fixing itunes or get a different nic card. Not knowing witch work and witch don't will make this very hard! IF APPLE WOULD LIKE TO KNOW HOW TO FIX THIS CALL KILLER NETWORKS!!! tHEY GOT IT WORKING NOW NEW DRIVER AS OF 11/21/2011 OR GOTO THE WEB SITE AND DOWNLOAD IT NOW! This will only work on killer nics hope appel fixes it soon!!!! WE could ask any one that has it working what nic card there useing and add one but this is a pain ... Come on Apple FIX THIS NOW!!!!!!

Nov 19, 2011 9:48 PM in response to Blackler

Can you tell us who makes your nic card and the ones in Dad and sis computer please. This will help others still having this problem. My nic card company has mad a work around for something itune broke. Some nic card cant handle what ever itunes is doing. A different nic will fix this but we need to know what ones work! your Dad and Sis have working ones.

Nov 19, 2011 10:30 PM in response to Blackler

I officially spent ALL DAY trying to get the iTunes store back. I tried ALL of the proposed fixes. In the end, I found that a filtering program, Safe Eyes, that I had on my computer, I repeat: had, was causing the iTunes store not to come up even though I made all of the recommended adjustments to the program. When I uninstalled Safe Eyes and restarted my computer the iTunes store was right back up. My tip, check out firewall or filtering type software that might be blocking the iTunes store. Good luck.

Nov 26, 2011 4:59 AM in response to Blackler

I tried many things and this one worked...


MTG68 wrote - In windows 7, click on your start menu, go to accessories, right click on the command prompt icon and choose "run as administrator". Once it opens, type in the following command...


netsh winsock reset


hit enter and it should say something like winsock reset successful now reboot your computer.

iTunes Store not loading on iTunes.

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