Apple Mail Cut & Paste Problem...

I have a problem with Apple Mail when I cut some text and paste it somewhere else within the message it doesn't go in where the cursor is located! Instead it pastes into what appears to be a random place elsewhere in the message usually at the start of the line or paragraph.


It's really strange and completely unfathomable. The only solution I've found is to put in a couple of returns paste it in to the message then move the cursor up and delete the newly added line breaks.


I thought it might be a font issue so I changed my default font from Arial to Trebuchet and it's still doing it. This doesn't appear to happen in any other application.


This is not exclusive to Snow Leopard as it does it on my Mac at home which is running Lion.


Any advice gratefully received.


David

iMac, Mac OS X (10.6.8)

Posted on Aug 18, 2011 5:12 AM

Reply
230 replies

Jul 13, 2012 10:13 AM in response to datadelver

Amen brother!!! Can't it just work? I hate hearing all the excuses about why email coming from Apple Mail looks bad to everyone outside the Apple Mail ecosystem (without a lot of manual work from Apple users). I've used many other email apps, including Gmail and Outlook of course. They all require too much tinkering to get right, but you can eventually get something that works automatically, including the signature. Not so with Mail. Rant stops for now...

Jul 13, 2012 10:37 AM in response to datadelver

"They focused on the fact that this a bug, not the irony of Apple bringing cut & paste to the masses, and then many other insanely great items, only to not be able to produce an email program that uses it reliably."


Okay, isn't true that an "insanely great item" is only great ........ if it works?


To my knowledge the ONLY real issue hear is NOT necessarily that Apple's Mail program is flawed, but it IS flawed in that the HTML program they use within Mail, for the Signatures, IS the FLAW. Correct? Incorrect?


This is NOT rocket science. It is that the underlying "comiler" for the signatures is NOT working properly; and, if it WERE, the email you send should look VERY CLOSE to what WE see, for the person receiving the email with that signature. Am I way off here. Am I nuts? (Don't ask my wife this question though).

Anyway, I think it is called that newfangled thingamajigger ....... "WYSIWYG" ....... No?


My web program, Sanvox, has to keep updating their program so that what I publish with it will essentially look the same in ALL browsers, and ALL computers. For the most part it does.

The problem is that Apple is so **** busy playing with their iPads and iPods and iPhones that they have neglected their first and foremost user base of the Apple Computers that utilized the program (with Signatures) that THEY created.


So, Apple, can't you spend a few hours and fix this; or, perhaps FIRE the company that you are using to compile the signature aspect of Mail??????


Perhaps if threatened with a good YouTube video about this, that possibly could show that Apple isn't living up to their quality name, might get some action?

My guess is that even if this does get fixed, Apple is going to say it is only a fix for Lion or Mountain Lion operating systems. I REFUSE to upgrade beyond Snow Leopard because with Lion I would have to upgrade EVERY program at the cost of several thousand dollars. My CAD program alone would required a $4000 upgrade because Apple changed something in Lion that makes it not work.


Though TotoroO's "rant stops for now...." ....... I will continue a bit!!!!!!!

Jul 17, 2012 9:11 AM in response to David Jenner2

OK ..

whoever is in contact with apple ..

here is proof it happens in Outlook too


http://youtu.be/qp3gyYiO7CY



I had removed my signatures and was able to paste fine..and had just given in to not being able to use automatic signatures.


but in the interest of getting a screencapture for this thread, I added them back and it didn't happen for over a day, but after a couple reboots it is happening again, with 100% consistency (not sure what rebooting more than once did)



- Outlook for Mac 2011

- Macbook Pro - 15 " late 2011

- - Mac OS X Lion 10.7.4



'geniuses' i have told says it is an outlook issue, so if you guys could add this to your apple care contacts, i think it would get more traction.


Let me know if you think I should do anything else with it myself.


thanks

wendy

Jul 17, 2012 10:37 AM in response to wendyjo17

I just got a hairbrained idea - perhaps it is ridiculous, but thought I'd put it out there for everyone on this forum.


Wondering if there are enough of us in one area or another that is close to the same Apple Store.


Perhaps some of us could coordinate going in to the Apple Store, making a genius bar appointment online for each of us, right in a row - 3, 4, 7, 8, even 10 of us ..... right in a row, taking up an hour or two, and ALL of us there at the same time?!!! Seems like this might get some attention? I'm in the greater Sacramento, CA area. My closest store is Roseville/Rocklin. The Arden Fair one is about 20 miles farther.


Do we have enough on this forum from a similar location that we could find a location where we could get about 10 of us together at the same time and "invade" the Apple Store?


Like I said, just a hairbrained idea, but seems like it might prompt something?

Jul 17, 2012 9:13 PM in response to sharae

Okay, I'm the one that suggested this, but not sure if "flash mobs" is going to get us anywhere!


How about just some devoted "mac-abees" that just would like mail and signatures to work the way the rest of apple's products NORMALLY do! And maybe just call it an "invasion" of about 10 people or so per apple store! I hope this isn't getting us off the true subject and "disease" we are having to live with.


There isn't one day that I don't encounter some aspect of this in my emails.


Apple ....... Pleeeeeeeeeeeeeeeezzzzzzzzzzzeeeeeeeeee HELP

Jul 18, 2012 2:19 AM in response to 3mstrrktek7

This is amazing!

Flash mobbing the Genius Bars would be an act of "genius" on behalf of the c&p sufferers!

I'm in South East England so the Bluewater branch would be my nearest Apple store.


It still begs the question, "Why isn't this issue being taken seriously?"


Unless this is an impossible task (and I don't believe it is) then surely this could be all fixed before lunch time today?


How do we draw it to the attention of someone who can really address this? We're fast approaching 10,000 viewings of this post now and it's getting somewhat ridiculous.

Jul 18, 2012 3:30 AM in response to David Jenner2

It's a good idea to gather in the same store with the same problem which has needed addresssing for almost 2 years now (if I recall correctly) - long overdue to be sorted for sure.


I'm near the Apple Store WhiteCity in London, UK. - Where I have gone with this Mail editing problem finally last year. It had been noted but nothing much done as far as I'm aware.


I c'd also go to the Apple Store Regent St or Covent Garden in London, UK if anyone else is closer to that.

Jul 29, 2012 3:56 AM in response to DanielBM

May be premature but I installed mountain lion yesterday and have not been able to recreate the problem so far. Spent a while copyinv and pasting various formatted text from other sorces (pdfs, web pages etc) into varios places within my formatted signatures and insert always occurred at the correct position. It has always been very consistent and repeatable before but I won't be sure until I've used my email for a couple of days in the office. Early signs are good though.

Jul 31, 2012 5:03 PM in response to ManOVision

Well as a long term sufferer of the C&P problem (I wrote the original post for this thread) it looks as if maybe, just maybe the Mountain Lion update has fixed it for me!


I was very sceptical as to whether this would actually work, after all, we've been through four or five OS upgrades with no joy in the past, but the early signs look good for me. I'm really sorry for anyone still suffering with this after the 10.8 move, I feel your pain. I'd like to say it was a clean install that was the belt and braces fix for this but I just dived straight in and did a regualr installation and it appears to have worked.


I'm not going too confident as I've seen dozens of posts on this forum of people who have suggested solutions, so let's just see if it really is working or not. I shall keep tabs on this thread and look forward to anyone also finding success with the move to ML.


I wanted to post a note on this thread last week when I actually noticed this same problem occuring in Google Mail, has anyone else experienced the cut and paste issues in GMail? However, since the update it appears that even this is working OK now so I wonder if the solution extends beyond just the Mail application?


Can anyone find any documentation on the under the hood fixes in Mountain Lion? I wonder if it mentions any corrections to code relating to cutting and pasting.


I feel elated at the moment as if I've been cured of some mystery illness, I sure hope it lasts. Good luck everyone.

Aug 1, 2012 5:34 AM in response to David Jenner2

Hi! I have not upgraded yet but thought I'd share this ....

- My wife recently experienced the same kind of "Cut / Misplaced" issue while writing a long email with her iPad using Yahoo Mail through Safari,
then ...

- I too had the issue with MacMail trying to respond to her email (from Ipad/Safari/Yahoo Mail) to me

Her Ipad 2 is up-to-date


It only happened once to her using her iPad ... but she showed me and I saw it. She couldn't get ther copied section to place where she had the cursor. It only inserted somewhere higher in the text

Aug 2, 2012 9:42 AM in response to TotoroO

Even if Mtn Lion DID fix the problem (which it doesn't appear it did), Apple OWES it to all its users to fix this problem in ALL operating systems, at least back to Leopard. It in fact doesn't appear this is related to the operating system version, but more specifically to Mail and any sub-programs it uses.


The reason I can NOT upgrade beyond Snow Leopard is because of whatever Apple did with Lion to REQUIRE me to HAVE to upgrade just about EVERY program I have. One of these is a $4000 CAD program which WOULD require just about $4000 to upgrade if I switched to Lion ........ Thanks, Apple! Not to mention the cost of all the other program upgrades.


Then there is this little innocuous program called "Mail" that everyone uses and needs, essentially "free", but oh HOW FRUSTRATING!

Perhaps quit upgrading the OS with new features Apple and just get the existing ones to work!

Aug 7, 2012 6:08 PM in response to David Jenner2

I have been suffering with this for years, and dread writing well formatted business emails because they take hours, with corrupted formatting. It's gotten to the point where I am jealous of the beautiful MS based emails I get from colleagues. I simply CANNOT set up a well-formatted system without it corrupting. Not only does the cut/paste issue persist, but I cannot maintain single spacing for bullets that I insert from a pasted doc. or other formatting transfers back and forth from a document, nor even make changes to the munged paste.


I am extremely frustrated with this. It makes Apple users look like idiots when outlook and other programs have hugely formatted and interactive settings and create beautiful memos and newletters.


I had to delete all my signatures, and still have other formatting problems. Just creating the signatures took hours, because those can't be formatted with any variety either without it corrupting.


CAN anyone suggest a ROBUST THIRD PARTY EMAIL PROGRAM that can be used with OsX ? (not a browser mail program--which are too simplistic) I'd like good formatting and graphics potential?? Thanks

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Apple Mail Cut & Paste Problem...

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