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Level 2

205 points

App Store broken

While it was working earlier today, currently the app store app on my iPhone and iPad are both not working correctly.

On the iPhone, it keeps asking me to reenable Genius over and over again and I can't use the "update all" button (it doesn't do anything). Also the past purchases screen only shows one page worth of apps and apps I bought are showing a price on the top ten page. On my iPad I can turn on Genius, but the page is blank as is the past purchases page. Also the layout is wrong on some pages. On both devices, some pages have a sign in button that doesn't work and most screens are missing the back arrow such that I get stuck on certain screens (like updates and genius on the iPhone). App icons are also missing and some pages randomly never display.

Basically the store isn't working correctly, though I can download updates and new apps by searching for the app.

Anyone else having problems?

iPad 2, Other OS, iOS 4.3.5

Posted on Aug 18, 2011 10:05 PM

41 replies

doggies

Level 1

0 points

Aug 18, 2011 11:18 PM in response to Morac

Same for me too. However, I hit a BIG SNAG. I exited the app store and shut off my ipad. Later, I turned my ipad back on and discovered it crashed. I had no choice but to do a recovery. Several of my apps from the app store are missing. I am really concerned. I tried to sign in to the app store. Nothing happens. Will I have to repurchase my apps???

Biff_82

Level 1

0 points

Aug 18, 2011 11:21 PM in response to Morac

Phew! Thought it was just me. Glad I came on here and found the problem. Let's hope it's fixed soon want more apps for my new pad!

fantrust

Level 1

0 points

Aug 18, 2011 11:23 PM in response to Morac

Does Apple weigh in to let us knowwhat is up?

Aug 18, 2011 11:30 PM in response to Morac

Same with me. I have a update in app store on my iPad but when activating the "update all " nothing happens.

Trying to buy/download new apps on the iPad does not work either.

Hope Apple is going to do something about this asap.

I did a reset on my settings but no cure.

All other things seems to work ok on the iPad.

Anyhow, reading these posts it looks like it is not something to do with my iPad.😉

peterwillem

fifow

Level 1

0 points

Aug 18, 2011 11:31 PM in response to Morac

i was able to update my apps on my ipad2. i just turned on genius. but featured bar is still not working.

fifow

Level 1

0 points

Aug 18, 2011 11:36 PM in response to Morac

try this. turn on genius in app store on your device. update your apps.

Aug 18, 2011 11:40 PM in response to Morac

They mustve fixed it but I still can't access the genius tab on my iPad.

Morac Author

Level 2

205 points

Aug 18, 2011 11:40 PM in response to doggies

You won't have to repurchase your apps. Once Apple fixes the problem, they should show up as purchased again.

fifow

Level 1

0 points

Aug 18, 2011 11:45 PM in response to Morac

and yes, it's already been fixed. :3

Morac Author

Level 2

205 points

Aug 18, 2011 11:54 PM in response to Morac

It looks like it's mostly fixed. Everything is working, but the Genius tab shows no recommendations on my iPad, even though it shows the more and back buttons. It does show iPad upgrades though. Genius is working on my iPhone, though I had to turn it on again. iTunes is also working.

So basically it's all working except for Genius on the iPad.

If the app store still not working for you, force kill the app and rerun it.

doggies

Level 1

0 points

Aug 19, 2011 1:42 AM in response to Morac

Unfortunately, several of my apps are showing that I need to purchase them again. It appears that it is only happening on my in app purchases. Luckily, I have kept my emails that document my purchases so it looks like I will be contacting the store to report my problem. Hopefully, my situation will be resolved quickly.

I certainly hope that my ipad does not crash again in the near future. It was a pain. I have been up most of the night downloading since the app store came back online. I am quite disappointed with this whole process. I faithfully sync and back up all idevices weekly. When I restored the ipad, I did not expect to have to download several apps again. There must be a way to avoid this.

I would like to know why my ipad crashed. I was in the app store browsing when it went down. It forced closed. I shut off my ipad and turned it back on to find it prompting me to download itunes again. In my opinion, the two events were too close to be coincidental.

danda70

Level 1

0 points

Oct 16, 2011 1:36 PM in response to Morac

I am having the same problem both iphone and ipad

jazzroom

Level 1

0 points

Dec 18, 2011 6:26 PM in response to Morac

Hi to all ,

came across this "old" tread...

since some time I cannot download any

free apps from the AppStore or any updates

non of the "free" or "update"

buttons work......

my Facebook App Ebay app and Viber app

are all crushing on the launch ...

so I need to reinstall them from the AppStore

but AppStore is broken totally .....:(

what's going on?

any ideas?

P.S. I am still on iPhone 3GS iOS 3.1.2 ( don't ask me why ;) )

Allam18

Level 1

2 points

Feb 7, 2012 7:55 AM in response to Morac

Same with me, only the layout is right. Updates are showing old dates, some pages randomly never display, and some purchased apps show as not purchased. In addition, sometimes after one page worth of apps on the past purchases, it says "You do not own this item" when I try to rate it.

jazzroom

Level 1

0 points

Feb 7, 2012 8:23 AM in response to Allam18

News update:

i have just backedup my iPhone 3GS 3.1.2 with iTunes 10

and upgraded iOS to 4.3.3

than restored from the backe up ,

and All is working fine now.

The App store functiones well an i was able to restore all my apps .

App Store broken