You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

The Solution For The Blank App Page (You can't surf AppStore?? Enter this Discussion)

well , This subject is for those who faced the problem i had

u push on App Store at ur itunes programme , u find it loading then cabooom , a blank page and u cant surf the app store !!

here is the solve

i found it on the discussions but almost everyone couldnt read it cuz thre r bunches of discussions about that issue and just one reply at one discussion only that gives the solution , so i made a whole subject for it

u will have to do these steps

1- Download itunes 10.4.0.80 (the latest version of itunes)

2- while downloading it , Uninstall the old version of itunes u have

3- Uninstall Quicktime also

4- Uninstall Apple software update

5- Uninstall Apple mobile device support

6- Uninstall Bonjour

7- Uninstall Apple application support

u should uninstall ALL OF THESE PROGRAMMES out from ur PC before u install the new itunes 10.4

Now after u uninstall all of these ,

Install the itunes 10.4.0.80

and Enjoy the App store

( Silly Owls , Birzzle , Casey's contraption ) <--- join me , these r my favourite Games , Fun and nice ;P

with my best wishes , i truelly suffered till i fixed this problem , but at last it is not the App-store's problem , it is just , when u Uninstall iTunes , u should un install other stuffs that were installed together with it in the 1st time -_-

Khalid

Posted on Aug 20, 2011 1:43 AM

19 replies

Sep 11, 2011 7:28 AM in response to khalidfromcairo

Kahlid's fix did it for me!

I know that it's Apple's policy - not acknowledging problems and fixing them (eventually) without telling us - but it's frustrating that Apple Support have had me checking and changing things before I found this fix. They must know of this workaround - but choose not to tell us!

mary168

Level 1

0 points

Sep 16, 2011 8:36 AM in response to khalidfromcairo

Thank you so much. I have tried everything. This worked!

Sep 16, 2011 8:43 AM in response to mary168

Interesting that Apple failed to reply to my last email (this was before I found this fix) when I told them that I'd tried their last idea - without luck.

Today, though, they sent me an email asking me about my experience with the support!!! They won't like my response!

Lucky482

Level 1

8 points

Oct 5, 2011 1:17 PM in response to khalidfromcairo

If people want to rip off a solution, next time, please give credit to the actual person that posted it.

As far as this solution goes, you don't need to uninstall the whole thing. The problem is Apple Application Support. The problem with the existing version of itunes is that it doesn't work with Apple Application Support 2.0. If you go to update Quicktime or Safari on a windows PC which contain this updated version, the store in itunes won't load.

If you don't have Safari, you can get quicktime and itunes to function normally by Uninstalling Apple Application support and reinstalling the version that is included with itunes.

Please see my thread that I've responded to here https://discussions.apple.com/thread/2755731?answerId=16202951022#16202951022

as I've uploaded just the installer that allows you to install just Apple Application Support after you have removed it.

The Solution For The Blank App Page (You can't surf AppStore?? Enter this Discussion)