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App Store is just a blank page

I open the iTunes store, the music store loads fine, so do all the other stores except the app store -- I get a blank screen. No error code, no pop up, just a blank space where the App Store should be. If I look up an app in my Firefox browser, I can hit the "view in iTunes link" and see the app in iTunes and even download it. If I click on the category the app is in (like "Games"), I get a blank screen again. I'm running Win 7 home premium 64 bit, my DSL is running fine, otherwise (surfing, Spotify, YouTube, Netflix...).


Anyone else having the same problem? Apple tells me it's not on their end. Should I reinstall iTunes?



Windows XP

Posted on Aug 20, 2011 2:22 PM

Reply
74 replies

Aug 21, 2011 7:58 AM in response to Torgo

Sooo... I've gotten a couple of replies from Apple since I started the thread.

Here's the last one:


...have you attempted the troubleshooting steps I've sent? I do see the thread that you've opened. I also see threads that were opened previous to yours that has troubleshooting steps. Customers in those previous threads have reported that the issue has been fixed by attempting a few simple steps. Below I've posted the link to the "fix" sent in by a customer. I also advised to Uninstall/reinstall iTunes and all of its components.

https://discussions.apple.com/thread/3275295?tstart=0



In most of the forums, they state that uninstalling/reinstalling iTunes is not correcting the issue. In the post that has a "fix" for the issue, it also wants you to uninstall quicktime, Apple software update, Apple mobile device support, and Apple application support. This is to be done before reinstalling the new version of iTunes. Please be sure to follow the instructions in the above link exactly to see about correcting this issue.

Seeing as this looks like a significant amount of time and effort, and I don't want to risk messing up my iTunes library, I have decided to sit on my hands and hope to see a puff of white smoke from Cupertino if and when they find a definite solution.


After all, why should I bust my hump to make it easier for Apple to sell me apps? I can just surf the web, read the app sites, click on the "view in iTunes" button. The individual app pages open fine (so far).


And if the app links stop working, well, I'm not losing any money...


PS. Anyone else notice the latest build of iTunes crashes about twice a week? Maybe I'll start sending Spotify the 10 bucks a month and manage my iPod with their program.


Aug 21, 2011 8:00 AM in response to Torgo

Same problem on my Win7-64 in Germany.

Also some Pictures and the cancel-Button in my Wishlist are not loaded.

All App Details can be open correctly. Sometimes the App Details freeze.


I have everything done - deinstall - install iTunes. Restore Windows on a Date where the App Store function was O.K.


No positive result. 😠

App Store is just a blank page

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