The itunes store is NOT running fine. I've had this problem (along with 1,000's of other people) for over 5 days and I've tried multiple things to fix it starting with Apple's support, then going to the community, and moving on to discussions on other websites. Here's a list of things I've done so far starting with a glimmer of hope yesterday morning where this happend:
Last night I uninstalled EVERYTHING per Apple, reinstalled everything including QuickTime which I'll never know why if iTunes needs it it's not part of the download..... so I installed QuickTime, restarted computer at appropriate time, uncheck parental control itunes, hit ok, go back undo, restart and NOTHING. - I'm telling you I've spent more than 7 hours searching for solutions over the last 3 days trying everything I can find online to no avail UNTIL TODAY!
Today I click on iTunes and a message pops up that says Bonjour is disabled. I never disabled it and even went so far to follow instructions below to make sure Windows Firewall made an exception to accept Bonjour in case the Firewall was blocking it.
So I follow instructions on the popup message that told me it was disabled: START>CONTROL PANEL>ADMINISTRATIVE TOOLS>SERVICES> I'm pretty sure that was all the instruction I got on the popup so I winged the rest. The SERVICES screen listed hundreds of SERVICES. I noticed BONJOUR. I clicked BONJOUR. Notice RIGHT SIDE of screen says BONJOUR SERVICES. Options: STOP the service, RESTART the service. I chose to RESTART the service and THAT'S WHAT FINALLY WORKED FOR ME! (I thought.......)
Last night it stopped working again. I'm going ot have a cow if someone doesn't tell me how to fix this:
Here's instructions per a website of what I tried before getting pop up this morning:
Using QuickTime in Windows - Firewall |
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Troubleshooting QuickTime and Windows Firewall QuickTime streaming can be affected by firewalls on personal computers. If you suspect that your firewall is preventing access to streaming clips, use the QuickTime Preferences to set the transport to HTTP using port 80. This should solve most firewall issues. Firewalls and QuickTime Streaming Media Ports QuickTime streams are typically transported via the RTP/RTSP protocol, but many firewalls (including the Windows XP Service Pack 2 firewall) block these protocols. Should you wish to open your firewall to the RTP/RTSP protocols, you need to do the following:
- Open port 554 for RTSP/TCP data
- Open ports 6970 through 6999 (inclusive) for RTP/UDP data.
These ports settings can be changed in 'Control Panel > Security Center':
- At the bottom of this dialogue box, select 'Windows Firewall' from the 'Manage Security Settings'.
- Click on the 'Exceptions' tab, and continue to select 'Add Port'. Proceed to add the ports and port information specific to QuickTime that is listed above.
If your QuickTime has already been updated, port settings implemented, and you are still having streaming issues when using QuickTime, please try the following: Windows Firewall - Fix A Alternatively, you can grant the QuickTime player an exception, but media embedded in browsers will still encounter problems and must be granted a similar exception. To allow QuickTime to play within the firewall:
- From the Start menu, select Control Panel.
- In the Control Panel, find and double click the icon for the 'Security Center'. In the 'Security Center', under 'Manage Security Settings': select 'Windows Firewall' on the bottom.
- Find and Select the 'Exceptions' tab. If QuickTime is present, check it. If not, you can add the program to the exceptions list.
- To add to the exceptions list: Within 'Exceptions', find and select the 'Add Programs' button near the bottom of the window. In the scroll window, browse to 'QuickTime Player' and select 'OK'. This adds QuickTime Player as an acceptable application and an exception to some firewall settings. Remember - if QuickTime is being used within a browser, the browser must be added as an exception as well.
- To exit and complete, select 'OK' in the 'Windows Firewall' window.
Windows Firewall - Fix B
- From the Start menu, select Control Panel.
- In the Control Panel, find and double click the icon for the 'QuickTime'.
- From the top drop-down menu in the QuickTime control panel, select 'Streaming Transport'
- Change the radio button selection to 'Use this Protocol an Port ID', and verify that the subsequent selection is 'Use HTTP Port: 80'.
- Select 'OK'
Additional Help If you are still having trouble viewing QuickTime video after executing the above step, please emailccnmtl@columbia.edu. Please include your Windows system version, your QuickTime version, and the CCNMTL application that you are using. See Also: Using QuickTime in Windows |
Maybe some of those suggestions will help you. I hope to get help soon.
