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Torgo Author

Level 1

8 points

App Store is just a blank page

I open the iTunes store, the music store loads fine, so do all the other stores except the app store -- I get a blank screen. No error code, no pop up, just a blank space where the App Store should be. If I look up an app in my Firefox browser, I can hit the "view in iTunes link" and see the app in iTunes and even download it. If I click on the category the app is in (like "Games"), I get a blank screen again. I'm running Win 7 home premium 64 bit, my DSL is running fine, otherwise (surfing, Spotify, YouTube, Netflix...).

Anyone else having the same problem? Apple tells me it's not on their end. Should I reinstall iTunes?

Windows XP

Posted on Aug 20, 2011 2:22 PM

74 replies

GordyS2

Level 1

0 points

Aug 21, 2011 3:26 PM in response to Torgo

I've been getting the exact same problem from last night too, running windows 7 64 bit, itunes works fine, just blank app page, can search for a specific app and up it pops but have no app page if i just click the app store button and cannot search app categories either :/

Torgo Author

Level 1

8 points

Aug 21, 2011 3:54 PM in response to Torgo

I uninstalled Apple Application Support, uninstalled iTunes, then reinstalled iTunes.

This seems to have solved the problem.

Once you uninstall application support, -- don't panic -- you will not be able to run iTunes. Once you remove and reinstall iTunes, application support is restored as well.

Good Luck.

Aug 21, 2011 4:42 PM in response to Torgo

This worked for me also.

DrewGD

Level 1

0 points

Aug 21, 2011 5:58 PM in response to Torgo

Torgo wrote:

I uninstalled Apple Application Support, uninstalled iTunes, then reinstalled iTunes.

This seems to have solved the problem.

Once you uninstall application support, -- don't panic -- you will not be able to run iTunes. Once you remove and reinstall iTunes, application support is restored as well.

Good Luck.

This procedure also worked for me.... Windows 7 64bit.

mbrandt3

Level 1

0 points

Aug 21, 2011 6:53 PM in response to Torgo

I'm thinking that this will not be addressed until after the weekend. I'm not going to uninstall. If they want to sell more apps, they'll get it fixed. This is a problem on their end.

Aug 21, 2011 7:22 PM in response to Torgo

I also experienced this problem. I uninstalled Application Support and iTunes, as described above, then reinstalled iTunes. I have my app page back, but now I get this error message when I connect my 2gen iPod Touch:

"This iPod cannot be used because the Apple Mobile Device service is not started."

How do I fix this?

Aug 21, 2011 10:22 PM in response to stevecaks

This has to be fixed by apple, and no with workarround. First, it doesn't work for all, second, for those who it is working for them, you'll never know when this will appear again.

It is for sure a huge bug from apple that they should address for their customers, instead of asking them to uninstall/install.... This hastle is not to their customer, but to their R&D to issue a fix asap.

Hey, eventually it is for their own profit... if appstore is not accessible, how can they upsale?

Aug 22, 2011 1:54 AM in response to Torgo

Same problem.. i see blank page when i click on appstore...

esnupe

Level 1

29 points

Aug 22, 2011 2:08 AM in response to WillyMischel

I totally agree with you. My impression, although I have no evidence whatsoever to support it, is that Apple may have introduced some beta code that messed up windows systems.

Aug 22, 2011 2:46 AM in response to Torgo

I am having the same problem on my Windows Desktop - XP, and my Windows laptop - Vista, each updated from a different server

Aug 22, 2011 4:47 AM in response to Torgo

Same here. And I've just opened a ticket with iTunes support. See if they advise me to "uninstall/reinstall" I'm sure to punch them in the face over TCP/IP.

monica88

Level 1

0 points

Aug 22, 2011 5:12 AM in response to Torgo

CORRECT SOLUTION (by AppleTeam )

1- Uninstall the old version of itunes you have (or just uninstall iTunes if you are already running 10.4.0.80

2- Uninstall Quicktime also

3- Uninstall Apple software update

4- Uninstall Apple mobile device support

5- Uninstall Bonjour

6- Uninstall Apple application support

(I would shutdown wait 20 seconds then fire up the computer at this point and then come back and install itunes)

7- Reinstall iTunes 10.4.0.80

Apple Tech said you HAVE to uninstall in this order. After I did this, the App Store started working correctly.

Aug 22, 2011 5:13 AM in response to monica88

OK, where is my "TCP/IP punch" button??

Aug 22, 2011 5:26 AM in response to globalist

This is outrageous !

They are actually stating that there is a problem, asking you to remove all their software, and actualy install the same software again, no fix, no patch , nothing. just reisntall a piece of software that was working fine until a few days ago...

This is probably a practice that you will have to do every while and then... who knows... instead of fixing the problem, they are waisitng the customer's time.

I think that it is better just not to buy anything from itunes store, maybe then, they will understand they have actually need to fix this.

Since everything is working, then i don't see the need to go through this "VIA DOLOROSA" (which cannot be proven that it will actually fix this, or that it will not come back) just to spend money on the store. I can always search for what i need only, and make the purchase.

Aug 22, 2011 5:42 AM in response to Torgo

1- Uninstall the old version of itunes you have (or just uninstall iTunes if you are already running 10.4.0.80

2- Uninstall Quicktime also

3- Uninstall Apple software update

4- Uninstall Apple mobile device support

5- Uninstall Bonjour

6- Uninstall Apple application support

(I would shutdown wait 20 seconds then fire up the computer at this point and then come back and install itunes)

7- Reinstall iTunes 10.4.0.80

Apple Tech said you HAVE to uninstall in this order. After I did this, the App Store started working correctly.

App Store is just a blank page