Level 1

8 points

App Store is just a blank page

I open the iTunes store, the music store loads fine, so do all the other stores except the app store -- I get a blank screen. No error code, no pop up, just a blank space where the App Store should be. If I look up an app in my Firefox browser, I can hit the "view in iTunes link" and see the app in iTunes and even download it. If I click on the category the app is in (like "Games"), I get a blank screen again. I'm running Win 7 home premium 64 bit, my DSL is running fine, otherwise (surfing, Spotify, YouTube, Netflix...).

Anyone else having the same problem? Apple tells me it's not on their end. Should I reinstall iTunes?

Windows XP

Posted on Aug 20, 2011 2:22 PM

74 replies

Aug 21, 2011 8:52 AM in response to D.C.A.B.

The D.C.A.B. solution hosed my iTunes. Will not start due to:

"The procedure entry point CFHTTPCookieCopyName could not be located in the dynamic link library CFNetwork.dll"....

Update ->To fix, I simply installed the 2.01 version again

Aug 21, 2011 8:54 AM in response to Torgo

OK i was having the same problem and i have un installed everything I tunes quicktime bonjour etc and then re installed I tunes and i now have the app store and everything is working.having said that I had nothing in my itunes libary as I just got a new hard drive but wouldnt be keen to do it if it was loaded with songs

D.C.A.B.

Level 1

0 points

Aug 21, 2011 8:54 AM in response to goldbondx

Strange. It worked perfectly for me.

Don't know if it makes a diffrence, but i'm running iTunes 10.4 & Quicktime 7.7 but no safari.

Aug 21, 2011 8:55 AM in response to D.C.A.B.

thanks..worked fr me.....

Aug 21, 2011 9:15 AM in response to Torgo

I think it's alrready working fine after the others uninstalled all itunes programs and reinstalled a freshly downloaded installer.

Torgo Author

Level 1

8 points

Aug 21, 2011 9:21 AM in response to WillyMischel

Word.

Aug 21, 2011 9:32 AM in response to Torgo

Suparb my same problem have solve

Thank You

Aug 21, 2011 11:41 AM in response to Torgo

I only uninstall iTunes and the Apple Application Support. After the new installation of iTunes the AppStore will run again.
Thanx for Community Support!

Aug 21, 2011 12:03 PM in response to Cycodalic

Thanks it work back for me...

esnupe

Level 1

29 points

Aug 21, 2011 12:38 PM in response to Thoma51987

It's a very strange thing: I uninstalled everything as suggested and it did NOT solve the problem, at least in my case. I have also another piece of information: the itunes in my iMac is working as usual, therefore I assume it must be a windows thing only.

Aug 21, 2011 12:44 PM in response to esnupe

Have you tried downloading a new installer from apple?

Aug 21, 2011 1:11 PM in response to ragulto13

I updated to iTunes 10.5 beta 6 and my issue with Win 7 x64 is now resolved. App Store if finally back!

Aug 21, 2011 1:31 PM in response to Torgo

I uninstalled iTunes again....this time uninstalling "Apple Application Support" also. I reinstalled iTunes and now everything works. My app store works better also, not freezing up on occassion like it had before all this mess. I am using Windows 7 64-bit.

Aug 21, 2011 1:36 PM in response to Torgo

D.C.A.B.'s solution posted at Aug 21, 2011 11:33 AM worked for me.

I have 64 bit Windows 7 with iTunes 10.4.

Thanks D.C.A.B.!

Aug 21, 2011 2:52 PM in response to Torgo

Hi from England

I have uninstalled iTunes, reinstalled iTunes, and can now view the Apps store - thank you

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App Store is just a blank page