Optical photoconductor needs to be replaced

Since installing Lion my printer utility continues to indicate "optial photoconductor needs to be replaced."


I have installed the latest Xerox printer driver for 10.7, but the message remains.


Xerox support says this is an issue with the CUPS printing configuration and Apple is aware of it.


Anyone else experiencing this? Any fixes?

Mac Pro 8-core, 4GB RAM, MacBook Pro, Mini Core 2 Duo, Mac OS X (10.6.7)

Posted on Aug 23, 2011 6:14 AM

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112 replies

Mar 28, 2012 2:55 PM in response to drdocument

Here we go again. Apple issues an update to OS and something goes wrong with the printer.


I am on a Mac Pro with Lion 10.7.3. Recently, I have noticed the same "The optical photoconductor needs to be replaced." message for my OKI C6150 LED Color Laser Printer.


User uploaded file


Of course, I called the OKI Tech Support. And, of course, they told me that I'd need to contact Apple.

Is there an emerging universal fix or workaround in this thread? I don't see it myself.

Jul 4, 2012 9:56 PM in response to drdocument

Same warning message from the printer dialog of my MacBookPro running Lion 10.7.4 when I am trying to print on my very new OKI MC361 printer which I bought yesterday (july 4th 2012). The printer is installed as a network printer (not attached and shared by a computer).


Despite the warning, it looks that I can print ok. It is annoying as it appears to make the printer dialog bounce in my dock every single time I print.

Jul 5, 2012 9:49 AM in response to drdocument

I've had to write my own printer driver and print spooler for a Ruby on Rails web app that prints thousands of complex court-specific legal filings every day. After two years of clean running, I'm getting this error reported via SNMP on just one of the identical production printers. All the printers are the exact same model running the exact same firmware revision, but one of them has printed more pages than the others.


Everyone on this thread is quick to blame CUPS or Apple, but in my view, the printer firmware is the culprit. It simply should not be reporting warnings as errors. Sure, the driver can be "fixed" (ie "broken", technically speaking) to treat that specific reported "error" as "a status reminder, not an actual error", but printers shouldn't lie about what's wrong with them. I have a lot of sympathy for folks who have to write the drivers for devices that are sloppy with SNMP. Basically, you have to accomodate the bugs in certain firmware versions of certain printers in order to overlook what that device says is going on, because it probably isn't true. Except sometimes it might be...


For fun, open a terminal and type:


snmpwalk -Os -c public -v 1 192.168.0.142


where you replace the IP address with the actual address of the printer on your network. Then try to sort out the 1,000 accurate values from the (occasionally) inaccurate one.


In the end, the customer just wants it to work, and they blame the OS vendor for the device's bugs. I suppose that is natural enough, but at least this little rant gives you some perspective on the problem.

Jul 5, 2012 12:47 PM in response to drdocument

Good news everyone!


At least for my Lexmark X544 the issue has been fixed by an upgrade to a new firmware of the printer. In my case Lexmark has released firmware version LL.EL.P532-0 on 12th of May which is working for X543 X544 and X546. They do not mention any fixes about this issue in the release notes.


Source:

http://support.lexmark.com/index?id=SO6313&locale=en&productCode=LEXMARK_X546&se gment=SUPPORT&page=content&actp=HOTTIPS&userlocale=EN

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Optical photoconductor needs to be replaced

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