iTunes 10.4.1 install failed

Do not just update from 10.3 to10.4. I recommend a complete uninstallation and reinstallation of iTunes. The key is that to properly uninstall you need to uninstall all Apple software in a very specific order. Attached is a link that I hope will help you.

https://discussions.apple.com/thread/3287035?answerId=16017918022#16017918022

<Link Edited by Host>

Hi all, I'm running Windows XP and have not had a problem to date with iTunes until I tried to update to 10.4.1. The first message essentially stated that the proper file to update iTunes and Quicktime could not be found. After following various threads I tried an orderly uninstall. The problem I ran into seems to be is with Quicktime - not iTunes.

First, I cannot uninstall Q - machine says it is not available. When installing iTunes everything goes smoothly until I get to Q then same message - the older version [of Quicktime] cannot be removed and then, "the installation did not complete successfully, iTunes rquires Q." A real catch 22... Any suggestions?

Jeanette, since our machines and problems seem to be similar did you solve the problem and if so how?

Jeff

I did manage to install 10.4.1 by first uninstalling everything from Apple including Safari.

brian-oz wrote:

There is no need to reinstall your operating system. The problem can be fixed in about 1/2 hr by doing this: Uninstall the following programs using windows 'Add or Remove Programs' in Control Panel (All your preferences, downloads, files and settings will be left intack as they are stored in separate folders. However, using other registry programs may remove this data). It needs to be done in the order listed so that all files are completely removed (no residual files will be left); 1) iTunes; 2) Quick Time; 3) Apple Software Update; 4) Apple Mobile Devoce Support; 5) Bonjour; and, 6) Apple Application Support. You can now reinstall iTunes from Apple Website - but remember not to choose 'Automatic Updates'! Cheers, Brian ):

Thank you very much. That worked!

Hi all - still stuck, I tried to uninstall in the reccomended order. I removed iTunes just fine.

QuickTime will not uninstall no matter how I approach it, including manually deleting all QuickTime files and cleaning up the registry. When I try to reinstall a standalone new version of QuickTime I get a respponse as it nears the last steps in the installation that the system can not locate the QuickTime.msi. I downlaoded REVO uninstall pro from CNET and get the same response.

Tonight I'm going to try this to uninstall in safe mode after deleting all temporary files and restarting.

If anyone has any other ideas let me know - I'll appreciate the help.

Let me get this correct. You uninstalled iTunes, then tried to uninstall QuickTime and had problems. Did you uninstall any of the other Apple programs?

I have not had encountered this problem, but I have never had to install QuickTime separately. When I reinstall iTunes it automatically installs QuickTime for me.

The QuickTime.msi file seems to be the QuickTime installer package.

Can you restore your computer to its original state prior to upgrading by reinstalling the old version of iTunes (that does work on your machine)?

I've been having the same situation for about a week. Had to uninstall itunes 10.3 because update didn't work and have to do a sync for my iphone since I'm changing phones soon. After almost 8hrs downloading (never more than 25%), this message appeared "Unable to download iTunes64Setup.exe from appldnld.apple.com. The operation timed out". Did the uninstall in the order that it says, but now I have no itunes. Tried the same at work, and nothing!!!

Any other solution?? I'm in desperate mode now 😕

Thanks for your help!!!

Sorry Jeff for my long delay in replying. Since I posted, I've been traveling internationally and been unable to get on line. In fact, since I've not been able to have any extended time on line, I'm not able to follow-through on the suggestions in this thread. Long and short, for now, I'm still a damsel in distress.

Thanks for replying and I'm looking forward to solving this issue.

I feel your pain! and BTW I think Apple really messed this update up - any way....

I'm running Windows XP no problems to date with iTunes, iPhone, iPad, etc.

The good news is that I cobbled together an approach that worked taking suggestions from this and other Apple support groups.

To be clear my problem started when I opened iTunes 10.4 and it asked me to update to iTunes 10.4.1 and I started the update - I’ll never do that again without a lot of thought.

The update failed.

I read the support group info and tried first the recommendation of a specific delete sequence. Deleted iTunes - no problem. On trying to delete QuickTime I got the message (paraphrasing) ...the application is not accessible, etc, tried to browse to the folder with QuickTime.msi., found it, but no luck.

I want to make clear that I am not a sophisticated computer user, but rather a puzzle solver and sometimes I make horrible mistakes so no one should follow my steps with the expectations that the same result will be accomplished.

Steps??? I wouldn't call it that but more or less what seemed to produce the results I hoped for.

I downloaded:

http://download.cnet.com/Revo-Uninstaller-Pro/3000-2096_4-10687648.html

I found this program worked under circumstatnces I'll describe later.

next:

http://www.utililab.com/registrycleaner/

cost me $14 and it may have carried a malevolent search eng. - ASK. Check what you are accepting when you pay if you go this route.

Last and what seems like the best advice - reboot in "safe mode". If you don't know how to do this it is probably better to take your machine to someone who does.

In safe mode I oppened the uninstaller program and took ASK out and tried Q Time - no luck on the later.

Rebooted

Did regestry cleaner - actually every time I did something I did the registry cleaner.

In safe mode opened:

1 - All Programs

2 - System Tools

3 - Disk Clean UP

You will get a dialog box - which disk? enter the hard drive that held iTunes and click

The next dialog box opens with a lot of choices - I checked everyting but most importanty (according to various sites) temp files.

At that point and close to midnight I figured one more try would not hurt so, I downloaded a new copy of iTunes (deleted every other copy I had previously downloaded including stand alone QTime) and --- it worked.

I am up and running, iTunes works - ASK is gone and so far my library works, iPhone and IPad synchro with iTunes works --- so...

Good luck

Thanks, check out my last post and let me know if you need any clarification.

Jeff

PS: Disk Cleanup took about 4 hours probably just me and my dirty disks....but anyway I suggest you let the thing run until it is done.

Ok guys, I honestly don't know what I did. Had the same problem for a week or so, download never more than 25% as I said before. Today I made the last try. Pressed "Download" button, pressed "Save" instead of "Run" and sent it to my Desktop. Stayed downloading until 17% for 2 hrs. Now at home, tried again and said "File iTunes64Setup Already Exists". Really? Don't know how, when... but it's there and working. 😮

Hope you have the same "luck" as me.

Good night!

I hope Apple comes with a solution! It's not our job.... Next time I have a smartphone not a iPhone..

I am not able to update itunes to 10.4.1...the packages are dowloading. Then when installing it fails almost at once.

I am using Windows 7 32 bit.