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Xeta Author

Level 1

10 points

itunes store wont load; bar loads half way then goes blank

For some reason, I cant access the itunes store. The loading bar will only load up to half way, then the page will stay white and the bar will disappear. I used to be able to before, but all of a sudden it just doesnt. I'll post the diagnostics that itunes gave me. Any help is appreciated. thanks!

Microsoft Windows XP Professional Service Pack 3 (Build 2600)

To Be Filled By O.E.M. To Be Filled By O.E.M.

iTunes 10.4.1.10

QuickTime 7.7

FairPlay 1.12.20

Apple Application Support 1.5.2

iPod Updater Library 10.0d2

CD Driver 2.2.0.1

CD Driver DLL 2.1.1.1

Apple Mobile Device 3.4.1.2

Apple Mobile Device Driver 1.55.0.0

Bonjour 3.0.0.2 (333.2)

Gracenote SDK 1.9.1.485

Gracenote MusicID 1.9.1.102

Gracenote Submit 1.9.1.133

Gracenote DSP 1.9.1.43

iTunes Serial Number 0013ABB008AC93D8

Current user is an administrator.

The current local date and time is 2011-09-02 22:30:04.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.

Video Display Information

NVIDIA GeForce 9500 GT

**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 10.4.1.10 is currently running.

iTunesHelper 10.4.1.10 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {A79C6388-32E4-4F09-A40E-0BE4B287383F}

Description: Dynex Wireless G Enhanced Adapter - Packet Scheduler Miniport

IP Address: 192.168.1.2

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.1.1

DHCP Enabled: Yes

DHCP Server: 192.168.1.1

Lease Obtained: Fri Sep 02 22:11:09 2011

Lease Expires: Sat Sep 03 22:11:09 2011

DNS Servers: 192.168.1.1

Adapter Name: {52FECBEC-8B1D-4138-80FC-DD5990BE864C}

Description: Realtek PCIe GBE Family Controller - Packet Scheduler Miniport

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway:

DHCP Enabled: Yes

DHCP Server: 192.168.1.1

Lease Obtained: Tue Sep 14 10:13:18 2010

Lease Expires: Wed Sep 15 07:35:39 2010

DNS Servers:

Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No

SSL 3.0 Support: Enabled

TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.

iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was successful.

Connection attempt to purchasing from iTunes Store was successful.

Connection attempt to iPhone activation server was successful.

Connection attempt to firmware update server was successful.

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2011-09-02 22:27:54.

Posted on Sep 2, 2011 9:36 PM

Top-ranking reply

Xeta Author

Level 1

10 points

Posted on Sep 2, 2011 9:58 PM

I got it, so for future reference, here is what i did:

Start --> Programs --> Accessories (Right Click on Command Prompt) --> Run as Administrator

then type in:

netsh winsock reset

whabam! it worked

View in context

66 replies

ronpdx

Level 1

0 points

Oct 18, 2011 12:22 AM in response to Xeta

This worked for me after trying > a dozon of the other fixes online. Thanks.

Oct 19, 2011 2:07 AM in response to Xeta

Hello Xeta, thank you......!

I am from Indonesia, it work perfectly.

Halo teman2 dari Indonesia, saya stress nggak bisa buka itunes store. Uninstall semua software apple, re install, format pc dan re install semua software, juga nggak bisa. Mungkin ada software yang konflik. Kemudian ada tips ajaib dari XETA, wow luar biasa, langsung jadi.

Trims XETA.

Oct 19, 2011 5:03 AM in response to Xeta

I have been trying to sort this issue out for a few weeks now, I was directed to this site by apple. Tried this and low and behold it worked. Thank you very much. I have even downloaded 2 songs!!!

thanks heaps.

Oct 23, 2011 6:13 PM in response to Xeta

Running win 7 the netsh winsock reset didn't work for me at first.

When I would restart the computer after doing it like it said PC Tools would reset the LSP on the restart.

I figured out PC Tools is the problem.

To get around it I turned off Intelliguard in PC Tools and then did the netsh winsock reset but did not restart the computer.

I opened Itunes and it worked fine, I upgraded my apps and upgraded my phone to ios 5 and everything worked fine.

After I restarted the pc the app store won't load again.

PC Tools is the problem on mine but atleast I know how to get around it now until it gets fixed.

tlynne28

Level 1

4 points

Oct 23, 2011 6:28 PM in response to Xeta

I'm "instruction challenged". I just can't get it to work. Whn I looked at my itunes diagnostic for windows vista 32 bit, one of the things was that itunes was not enabled for the firewall. I went in and checked the itunes box under the exceptions tab and still nothing worked. I don't want to appear stupid, but I'm computer challeged and need simple directions

Oct 23, 2011 6:37 PM in response to markfromhesperia

I searched more on PC Tool site and found the update that fixed my problem.

If you are running PC Tools check here.

http://www.pctools.com/kb/article/security-software-itunes-is-not-working-correc tly-with-pc-tools-security-program-installed-323.html

tlynne28

Level 1

4 points

Oct 23, 2011 7:57 PM in response to Xeta

to markfromhespeira. Thanks for the info, but I am not running PC tools. I just have the garden vriety mcAfee Anti Virus software installed on my computer. is there any way to attach this using mcAfee?

Xeta Author

Level 1

10 points

Oct 23, 2011 8:09 PM in response to tlynne28

First things first, I've gotta chuck out the obvious stuff. Not to insult you, but just to make sure its not a super simple problem. When you check itunes in the exceptions tab, make sure you click ok and not cancel or the "close window" button.

But, if you did that, does itunes remain checked when you open up the exceptions tab again after closing it?
If so, then a program on your computer must be doing it somehow. I'm not too sure how to use McAfee, but there is probably a security tab or something that blocks certain programs from working. Maybe find that and see what there is to do from there?

If there is none, then redo the diagnostics after youve made sure that itunes is accepted by the firewall, and post it here if you wish. Or make your own post since I probably won't have much more of a clue based on what you've mentioned.

Again, not to insult you with these, but I'm just throwing out what could be easy fixes. 🙂

Blade_27

Level 1

23 points

Oct 25, 2011 5:54 PM in response to markfromhesperia

I haven't been able to connect to the iTunes Store since I upgraded to 10.5. A list of things that I tried that didn't work were

1. "netsh winsock reset"

2. Altering LAN settings

3. Disabling iTunes Store within parental controls & enabling iTunes U

4. Uninstall/reinstall of all Apple related components

Didn't apply to me. C:\ProgramData\Apple\

What did finally work for me was uninstalling/reinstalling Spyware Doctor.

iTunes Store is back up & running.

Oct 27, 2011 2:56 PM in response to Xeta

Just wanted to say THANK YOU so much for above, it worked perfectly !! i've even been into my local apple store who said they had never seen it load up blank before and told me I needed a new laptop. I tried your instructions and its now fixed

Thanks again this has saved me hours of frustration