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Xeta Author

Level 1

10 points

itunes store wont load; bar loads half way then goes blank

For some reason, I cant access the itunes store. The loading bar will only load up to half way, then the page will stay white and the bar will disappear. I used to be able to before, but all of a sudden it just doesnt. I'll post the diagnostics that itunes gave me. Any help is appreciated. thanks!

Microsoft Windows XP Professional Service Pack 3 (Build 2600)

To Be Filled By O.E.M. To Be Filled By O.E.M.

iTunes 10.4.1.10

QuickTime 7.7

FairPlay 1.12.20

Apple Application Support 1.5.2

iPod Updater Library 10.0d2

CD Driver 2.2.0.1

CD Driver DLL 2.1.1.1

Apple Mobile Device 3.4.1.2

Apple Mobile Device Driver 1.55.0.0

Bonjour 3.0.0.2 (333.2)

Gracenote SDK 1.9.1.485

Gracenote MusicID 1.9.1.102

Gracenote Submit 1.9.1.133

Gracenote DSP 1.9.1.43

iTunes Serial Number 0013ABB008AC93D8

Current user is an administrator.

The current local date and time is 2011-09-02 22:30:04.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.

Video Display Information

NVIDIA GeForce 9500 GT

**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 10.4.1.10 is currently running.

iTunesHelper 10.4.1.10 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {A79C6388-32E4-4F09-A40E-0BE4B287383F}

Description: Dynex Wireless G Enhanced Adapter - Packet Scheduler Miniport

IP Address: 192.168.1.2

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.1.1

DHCP Enabled: Yes

DHCP Server: 192.168.1.1

Lease Obtained: Fri Sep 02 22:11:09 2011

Lease Expires: Sat Sep 03 22:11:09 2011

DNS Servers: 192.168.1.1

Adapter Name: {52FECBEC-8B1D-4138-80FC-DD5990BE864C}

Description: Realtek PCIe GBE Family Controller - Packet Scheduler Miniport

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway:

DHCP Enabled: Yes

DHCP Server: 192.168.1.1

Lease Obtained: Tue Sep 14 10:13:18 2010

Lease Expires: Wed Sep 15 07:35:39 2010

DNS Servers:

Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No

SSL 3.0 Support: Enabled

TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.

iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was successful.

Connection attempt to purchasing from iTunes Store was successful.

Connection attempt to iPhone activation server was successful.

Connection attempt to firmware update server was successful.

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2011-09-02 22:27:54.

Posted on Sep 2, 2011 9:36 PM

Top-ranking reply

Xeta Author

Level 1

10 points

Posted on Sep 2, 2011 9:58 PM

I got it, so for future reference, here is what i did:

Start --> Programs --> Accessories (Right Click on Command Prompt) --> Run as Administrator

then type in:

netsh winsock reset

whabam! it worked

View in context

66 replies

Nov 14, 2011 1:10 PM in response to Xeta

Xeta's answer to the problem worked for me. Good work I've been trying to fix this on and off for the past couple weeks!

bobaz18

Level 1

0 points

Nov 14, 2011 2:56 PM in response to GuruChaz

so every time i restart my computer after trying the fix, the LSP needs to be reset thing pops up, what can i do to make that stop?

also nothing suggested is making the itunes store work... 😟

gmsniper

Level 1

0 points

Nov 14, 2011 3:01 PM in response to Xeta

Good news for people that have a Xeno Killer NIC. If you install the beta of the new drivers, the itunes issue is corrected.

bundyGC

Level 1

0 points

Nov 14, 2011 11:46 PM in response to ELfromlamar

Thank you so much ELfromlamar, have spent all day reading feeds & resetting winsocks, microsoft fixit etc... but your suggestion to not restart computer fixed my problem. Hopefully when i do have to turn it off it still works on restatrt...will let you know.

Nov 15, 2011 5:31 AM in response to Xeta

my itunes still not working, i got many problems after i updated my itunes to 10.5...

from_mn

Level 1

0 points

Nov 15, 2011 2:19 PM in response to Xeta

Thank you, worked for me as well!!

Nov 16, 2011 6:45 AM in response to Xeta

Yes Xeta thanks also, after trying many options, removing xml's, downgrading etc.. the netsh winsock reset worked for me also (needed a reboot).

jjgon

Level 1

0 points

Nov 16, 2011 6:38 PM in response to Xeta

Thanks Xeta!! After finally trying to resolve this problem, you solution worked for me. I did it on Windows 7 x64 and it worked. I was willing to try anything and reinstalling did nothing as well as reset winsock netsh. Your problem worked. Thanks again. If you are still looking for problem try Microsoft Fix it 50203, it worked for me!!!

mnmqueen

Level 1

0 points

Nov 20, 2011 10:18 AM in response to Xeta

Thanks Xeta,

I had this problem when I upgraded to i Tunes 4 too and solved it by uninstalling and reinstalling i Tunes but it didn't work this time. Glad I found your post because I have spent many hours in the past two weeks trying to figure it out.

Nov 20, 2011 12:15 PM in response to Xeta

Guys,I have same problem as you but i dont have windows 7 i have XP i press itunes store and its stops at half loading can someone help me ? please?! also when i have itunes open my iternet moves slowly 😀 i think u understand what i mean please help me 😟

Xeta Author

Level 1

10 points

Nov 20, 2011 1:05 PM in response to Raphahell

Did you try the solutions already posted? I am running XP, so netsh winsock reset works for it.

Nov 20, 2011 1:16 PM in response to Xeta

netsh winsock reset hmm i looked at that but it happens like this when i right click on command promt and click run as,i have 2 options Current user and it dont works and following user and if i click ok for following user it says unable to log on:logon failure so as u can see i tryied it and dont works i rly want to use itunes store i really need it 😟 another solutions please?

Nov 20, 2011 1:23 PM in response to Raphahell

Nevermind it works i think its from MicrosoftFixIt thank you xeta UR DA BEST

Xeta Author

Level 1

10 points

Nov 20, 2011 1:25 PM in response to Raphahell

No probs.

from_mn

Level 1

0 points

Nov 29, 2011 11:11 AM in response to Xeta

This has worked for me on XP but I now have had to redo each time I go into iTunes. can you tell me exactly what we are doing when we run this in the command prompt? I have a little bit of computer backround so I am just curious and why do I have to keep redoing it?

frustrating. new version of iTunes Apple, PLEASE!

itunes store wont load; bar loads half way then goes blank