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itunes store wont load; bar loads half way then goes blank

For some reason, I cant access the itunes store. The loading bar will only load up to half way, then the page will stay white and the bar will disappear. I used to be able to before, but all of a sudden it just doesnt. I'll post the diagnostics that itunes gave me. Any help is appreciated. thanks!



Microsoft Windows XP Professional Service Pack 3 (Build 2600)

To Be Filled By O.E.M. To Be Filled By O.E.M.

iTunes 10.4.1.10

QuickTime 7.7

FairPlay 1.12.20

Apple Application Support 1.5.2

iPod Updater Library 10.0d2

CD Driver 2.2.0.1

CD Driver DLL 2.1.1.1

Apple Mobile Device 3.4.1.2

Apple Mobile Device Driver 1.55.0.0

Bonjour 3.0.0.2 (333.2)

Gracenote SDK 1.9.1.485

Gracenote MusicID 1.9.1.102

Gracenote Submit 1.9.1.133

Gracenote DSP 1.9.1.43



iTunes Serial Number 0013ABB008AC93D8



Current user is an administrator.

The current local date and time is 2011-09-02 22:30:04.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.



Video Display Information



NVIDIA GeForce 9500 GT





**** External Plug-ins Information ****



No external plug-ins installed.



iPodService 10.4.1.10 is currently running.

iTunesHelper 10.4.1.10 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.



**** Network Connectivity Tests ****



Network Adapter Information



Adapter Name: {A79C6388-32E4-4F09-A40E-0BE4B287383F}

Description: Dynex Wireless G Enhanced Adapter - Packet Scheduler Miniport

IP Address: 192.168.1.2

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.1.1

DHCP Enabled: Yes

DHCP Server: 192.168.1.1

Lease Obtained: Fri Sep 02 22:11:09 2011



Lease Expires: Sat Sep 03 22:11:09 2011



DNS Servers: 192.168.1.1



Adapter Name: {52FECBEC-8B1D-4138-80FC-DD5990BE864C}

Description: Realtek PCIe GBE Family Controller - Packet Scheduler Miniport

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway:

DHCP Enabled: Yes

DHCP Server: 192.168.1.1

Lease Obtained: Tue Sep 14 10:13:18 2010



Lease Expires: Wed Sep 15 07:35:39 2010



DNS Servers:



Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No

SSL 3.0 Support: Enabled

TLS 1.0 Support: Enabled



Firewall Information



Windows Firewall is on.

iTunes is enabled in Windows Firewall.



Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was successful.

Connection attempt to purchasing from iTunes Store was successful.

Connection attempt to iPhone activation server was successful.

Connection attempt to firmware update server was successful.

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2011-09-02 22:27:54.

Posted on Sep 2, 2011 9:36 PM

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Question marked as Top-ranking reply

Posted on Sep 2, 2011 9:58 PM

I got it, so for future reference, here is what i did:


Start --> Programs --> Accessories (Right Click on Command Prompt) --> Run as Administrator


then type in:


netsh winsock reset


whabam! it worked

66 replies

Nov 29, 2011 4:39 PM in response to from_mn

When we run netsh winsock reset in the command prompt we are resetting the Winsock catalog, or Windows sockets settings, back to default settings. These settings can get corrupted as a result of the installation or action of any software that deals with networking or due to a malware infestation that has occurred in the past or is presently occurring. So by doing the reset, it reverts those settings back to the default and working state. If you have to keep doing it, then something keeps changing the winsock settings on your computer.

Dec 7, 2011 5:57 PM in response to Xeta

Same problem here, updated in the beginning of September and haven't been able to load the store since, also itunes is slowing the computer to freezing up. Everything worked fine before the upgrade.


I've tryed everything I read on google, on here, nothing seems to work, reinstalled it about 5 times, even reinstalled an earlier version of itunes only to have it not load at all because it said library was created by a later version. I'm about ready to try somthing else other then Apple.

Dec 8, 2011 8:30 AM in response to Xeta

I likewise have tried all the suggestions I can find, but with no success! So I contacted Apple support, who just sent me through the same hoops again. After doing everything they suggested, still no joy, so they say 'If the troubleshooting still didn't correct the issue, I recommend you contact your computer manufacturer for more in-depth assistance.' Not much help when I've had the machine a couple of years, and there's never been a problem with iTunes Store before. This is a W7-64bit machine, so I think that's the basic problem. My W7-32bit laptop has no problem!


I really don't know where to turn next. It's not as if there's any alternative to iTunes we can use!

Dec 31, 2011 8:29 AM in response to Xeta

I have Win 7 64bits SP2 and Itunes 10.5.2

Open Task Manager

Select ASPDaemon.exe *32 process

Right click on it and select properties

On the Property window, select COmpatibilty tab

Check the box Run this program in compatibity mode. On the drop dpwn box, select XP SP3

Apply, then close the Property windows

Kill the ASPDaemon process using "End process in task manager

Logoff, or reboot.

In my particular case, the issue never came back.

Good luck!


Gil

Dec 31, 2011 3:18 PM in response to Xeta

@Alismith


You are right, and what I posted has nothing to do with your adapter issue. Drom the diagnostic screen shot, it seems to point to Winsock, but I am not sure what your environment looks like. I would look into a new driver from the nic manufacturer. Or delete the adapter from Device manager and have windows reload it. There is probably a 100 ore posssible issues, and without more info, it is hard to venture a guess.


Gil

itunes store wont load; bar loads half way then goes blank

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