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Adding SSD/memory voids warranty

Hi,


I hear many people manually add SSD/memory to MacBook Pro.


But Apple's warranty clearly states that in such case it will be void:


http://www.apple.com/support/macbookpro/service/#warranty4


Apple’s One-Year Limited Warranty for MacBook Pro excludes coverage for damage resulting from a number of events, including accident, liquid spill or submersion, unauthorized service and unauthorized modifications.


So I just want to confirm whether the warranty would still be valid or void?


Cheers,

Dmytrii.

MacBook Pro

Posted on Sep 14, 2011 12:31 AM

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Question marked as Best reply

Posted on Sep 14, 2011 12:59 AM

Adding memory or upgrading your hard drive are not considered "unauthorized modifications" and will not void your warranty, although the memory & hard drive, that YOU install, will not be covered. In fact Apple even provides instructions on how to do so yourself:


http://support.apple.com/kb/HT3419


Memory:


http://support.apple.com/kb/ht1270

95 replies

Dec 15, 2011 3:26 PM in response to Andrew Wolczyk

Very true, Andrew. If one is permitted to unscrew the HD, remove the ribbon cable, and reverse the proceedure for a second HD, then why should anyone worry about doing the same where the optical drive is concerned? In either scenario, if one was to break something else, then of course it would not be covered.


I do agree with Thomas that there are some rules that should not be broken -- but I don't agree with him on this one. Carefully swapping something that everyone knows to be a user-servicable part should not be against the warranty (even if some overzealous lawyer felt differently). Thomas sees this as crossing a line, I see it as something not as serious. Which is why I jokingly told him to turn himself into the authorities once he goes just one mile (or KM) over the speed limit.

Dec 15, 2011 5:27 PM in response to PGDesigns

and as you are carefully replacing the part back in to the MBP you inadvertently strip a screw and the Apple technician asks how this occurred, will you tell him that trolls live inside the MBP? All you are doing is rationalizing and quibbling over a point that is simply wrong! Thomas A Reed is 100% correct and those who disagree with him are 100% wrong. This is not a gray area!


I would suggest that my comments close this very dissapointing post.


Ciao.

Dec 15, 2011 5:37 PM in response to OGELTHORPE

"In either scenario, if one was to break something else, then of course it would not be covered."


Ogelthorpe... there's is a difference between intentionally deceiving Apple due to one's own neglegence resulting in damage, and swapping something that many view as a user-servicable part. I'm quite surprised to see anyone get this worked up over what is simply a difference of opinion.


I'm not alone -


http://osxdaily.com/2010/05/19/install-an-ssd-into-the-optical-drive-slot-on-a-m acbook-pro/



Daniel says:

May 30, 2010 at 4:41 pm

Warranty generally is not void for user replaceable parts. However, in the manual, Apple does not include the optical drive as such an item (eg, RAM and HDD).

Should any problems arise, swap the original internals quicksmart before taking it back to Apple for a diagnosis. If you’ve damaged something in the process of the mod, warranty does not apply. Basically, warranty is implied on the original parts only. You may open up your Mac as you wish as that no longer voids warranty anymore.

I’m going to get myself one of these MCE trays. Optical drives are so 1990s.

Jan 17, 2012 3:32 AM in response to thomas_r.

Two scenarios come to mind,


1. What happens if you exchange the hard drive with a SSD drive, but the problem has nothing to do with the SSD, will Apple still fix the problem under warranty?


2. What happens if you exchange the hard drive with a SSD drive, then later there is a problem unrelated to the SSD drive and if sent back to Apple, you replace the SSD drive with the original hard drive, will Apple fix it under warranty? I would think that Apple would not fix the SSD drive, since it was a third party upgrade, but if the problem has nothing to do with the SSD, then I think Apple should unless something was damaged in the process. My example would be in the case of a car, to me it would be replacing tires with another mfg tire on an automobile. I think that Apple should fix the product if what was replaced is considered a user replaceable item such as memory and SSD drive. Obviously, the motherboard, screen, are a little more difficult. In the automobile industry, there are lots of things that can be replaced with third party items that don't affect the warranty.


I think that Apple should allow memory and hard drives to be replaced, but that the actual item won't be covered since it isn't an Apple supplied product.

Jan 17, 2012 9:54 AM in response to David Blank2

David Blank2 wrote:


Two scenarios come to mind,


1. What happens if you exchange the hard drive with a SSD drive, but the problem has nothing to do with the SSD, will Apple still fix the problem under warranty?


2. What happens if you exchange the hard drive with a SSD drive, then later there is a problem unrelated to the SSD drive and if sent back to Apple, you replace the SSD drive with the original hard drive, will Apple fix it under warranty?

The answer to both is yes, in my past Apple service experience. Apple doesn't get concerned unless they trace the problem to your modification.


Not sure why you're even asking, since this thread is not at all about replacing the hard drive (which Apple shows you how to do in the MacBook Pro manual, like the RAM), but the optical drive, which is not covered in the instructions as user-replaceable.

David Blank2 wrote:

I think that Apple should allow memory and hard drives to be replaced, but that the actual item won't be covered since it isn't an Apple supplied product.

That is already the way it is. And except for the Air you already have your wish to allow memory and hard drives to be replaced by the user without impacting the warranty. The whole debate in this topic is about a "non-user-replaceable" part, the optical drive.

Jan 17, 2012 11:11 AM in response to David Blank2

I would think putting in a SSD and removing the hard drive in a MacBookPro would be the same way.


As Network 23 has told you, you are missing the point. That is not what this topic is about. Removing the hard drive and replacing it with an SSD is perfectly fine. Removing the optical drive and replacing it with an SSD is not, at least as far as the warranty is concerned.

Jan 17, 2012 11:40 AM in response to thomas_r.

Well, Apple isn't vey specific on what does and what doesn't violate the warranty if you read the warranty. what they do in practice is what people are figuring out. The optical drive automatically comes with the system and people don't take out an optical drive and put in a hard drive or SSD drive to replace.


Apple should have that their warranty clearly written so that people know that they can replace memory and hard drives with SSD drives, but that the actual replaced product isn't covered unless it is an Apple branded product.

Nov 25, 2012 9:55 AM in response to dnagir

Just Got my Macbook a month ago and was thinking of upgrading the RAM. I decided not to do the upgrade after reading this from the Macbook Pro Manual. http://manuals.info.apple.com/en_US/macbook_pro-13-inch-mid-2012-important_produ ct_info.pdf


This warranty does not apply: (a) to consumable parts, such as batteries, unless failure has occurred due to
a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports; (c) to damage caused by use with another product; (d) to damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause; (e) to damage caused by operating the Apple Product outside Apple’s published guidelines;

(f) to damage caused by service (including upgrades
and expansions) performed by anyone who is not a representative of Apple or an Apple Authorized Service Provider (“AASP”); (g) to an Apple Product that has been modified to alter functionality or capability without the written permission of Apple; (h) to defects caused by normal wear and tear or otherwise due to the normal aging of the Apple Product, or ℹ if any serial number has been removed or defaced from the Apple Product.


Nov 25, 2012 10:21 AM in response to Mr. 9 Lives

Which MacBook did you get? Air, Pro, Retina?


Here's my take. First off, I used to sell Apple products for major resellers that sold into the Corporate and Government sector. The only way I would even CONSIDER third party SSD, RAM, and hard drives is AFTER the warranty (GET APPLECARE, IT'S WORTH THE MONEY), and you have a certain degree of competency on how to pull these things apart.


If the memory slots are USER accessible, which they are on SOME models, then it makes it easy to add/remove memory. The problem is this. Apple has their own memory, which is designed and FULLY tested to work in THEIR products and comes with a warranty and is covered in AppleCare warranties. If you add third party anything inside the computer, they are NOT always designed and FULLY tested to work 100% with the same level of realiabiilty as Apple branded components. It's just fact, if someone tells you anything differently, they either don't know, or they are lying.


If you want to upgrade RAM, then get ONLY Apple brand RAM (yeah, it's a little more and it's usually better to buy at the time you bought the computer), but it's DEFINITELY higher quality RAM. Their SSD memory is also designed and tested to meet Apple specs. Memory is a funny thing. Some memory can pass 100 memory read/write passes without errors, but not 1000. So, a lot of third party memory might be tested to the same levels. Plus, they might be using different speeds that might not be as reliable, using different chips which might draw more power, etc., etc. Most people just see the GB rating, maybe the speed rating, and the price and that's it. They don't look at MTBF ratings, power ratings, etc. If you bought a Porsche, would you put a VW or a third party part in it to save a few bucks? Most wouldn't. They want the Porche guarantee that it's going to work and work reliabily.


Hard drives? There is such a thing as zero defect platters, MTBF ratings, and sometimes there might some certain thing that Apple wants to make them work reliably. I've NEVER had ANY problems with Apple branded RAM or Hard drives. EVER. I've had problems with third party memory. Any problems i've had were within the warranty period and were fixed IMMEDIATELY. Apple has great turn around depending on availability of the component. I won't use third party memory, EVER. I've been burned too many times, even with what are SUPPOSED to be good suppliers.


If you can upgrade the RAM, make sure you get Apple brand RAM and have someone qualified to do it, unless it's easy to do. But laptops are typically not that easy to do because people w/o knowing can easily seat the memory wrong, not use static procedures and in the process people have been known to do more damage which is more costly.


Apple has been starting to do soldered on the motherboard memory and I'm sure there are plenty of reasons PRO and CON with regards to this. The unfortunate thing is it forces people to maybe buy the maximum, which may be more costly, but it will certainly increase the resale value and a lot of people end up using it anyway, so that isn't such a bad thing, plus you know that it's tested to actually work and believe it or not that memory is VERY reliable if the laptop isn't abused.


It's really hard and costly to support hardware and anytime you allow the user to dig inside these things, something might happen and guess what? Unless we have the qualifications other than having tools and a little knowledge, the average user isn't an Certified AppleCare break/fix technician using the various tools Apple uses and we can do more damage as a result. Having some tools and a computer does not mean we are experts. But some of try to act like one or FEEL like one without having the training to back us up.


Word to the wise, Buy AppleCare whenever possible, ESPECIALLY laptops since they get more abused by the nature of being carried around and knocked around and in varioius environments. and ALWAYS use Apple brand RAM, SSD, and hard drives and optical drives. It's just easier on you and you'll rest easier at night.

Nov 25, 2012 10:31 AM in response to thomas_r.

I didn't know one could replace an Optical drive with a SSD drive. If you computer is out of warranty and you have time and money to try it, go for it, but I wouldn't waste my time doing so in the odd chance that it will work.

It's like overclocking the processor. Yeah, people would do it, but it lowers the reliability in the process.


Computers are being TREATED by SOME people like a car where people think you can just put and make all kinds of changes willy nilly. Well, to a point yeah, but don't if you rely on the machine as a means of earning a living or you have limited amounts of money. I wouldn't do any severe modifications on something that was my main computer.

Nov 25, 2012 10:36 AM in response to David Blank2

David Blank2 wrote:


Wells the topic is about memory and SSD drives and it isn't clearly written in the warranty what they consider a modification. I know Apple doesn't mind people adding memory and SSD drives, but it isn't clearly stated in the warranty as to what will void the warranty,

Replacing one hard drive with another is OK

Adding an extra hard drive is a modification

Replacing Ram with compatible Ram is OK

Adding SSD/memory voids warranty

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