Apple TV 2 will not play purchased videos from an authorized computer

Hello,

I just got off the phone with apple support. They sated they are going through a upgrade on there authroization servers and that is why we are seeing this issue. I cant say this is eveyones issue but I would assume most people will start working again once they are done. Well I hope that is. No ETA was avaiable when they will be completed.

Thanks Hope this help

TP

Have exactly the same problem and have been resetting and re-authorising everything in sight. Complete waste of time. Come on Apple! Get it sorted!

BTW thanks for the post "Fromhemlock"

Same Issue! I have a 1st Gen Apple TV works fine. 2nd Gen same authorization issue. When thru all the gamits of solutions...Update your software,Check for content from the iTunes Store,Reboot your Apple TV, reset all Apple TV Settings.

For what it's worth, I see this on one of the 3 appletv's we own, the other 2 work just fine.

The 1st gen Apple TV is not an IOS device that's why it's not effected by these changes in iCloud or the authentication servers. I suspect there will be an update to Apple TV 2 next week or soon thereafter.

I also spoke with Apple today (Saturday, October 1). They said there was a server issue that created the problem with streaming purchased content to my Apple TV. I asked when it might be resolved and they did not have a clear answer. I feel this may be in response to the roll out of the new iOS etc., next week.

Same here. I have 2 apple tvs, 2 separate archives and networks, 2 servers. Both won' play downloaded content. Content is accessible. Content plays on the computer just fine. Seems to be a store issue. Started when I downloaded the new Transformers movie last night.

Apple needs to write me a million dollar check for this inconvenience. I have wasted a significant portion of my weekend troubleshooting this issue and it has ruined two nights of movie/tv watching with my family. Really really ticked off.

Apple knows which of their accounts have an AppleTV registered. Wouldn't it be COMMON COURTESY to e-mail the presumably MANY THOUSANDS of affected people and let them know that they don't have to spend valuable hours fiddling with their temperamental gadgets in order to troubleshoot a problem the customers have no way of fixing? I enjoy the convenience of the AppleTV when it's working, but it starts making me regret investing in Apple DRMed media when I can't reliably watch it on the TV and they don't even bother telling people about KNOWN PROBLEMS and let it trickle out to their customers in forums. Poor show chaps.

Would one of those who posted about using Airplay to stream a movie to the ATV2 with iphone remote be kind enough to explain the steps in detail to accomplish this? Where is remote? Does the movie need to actually be on your ipad or iphone ? Thanks in advance.

I am having the same problem. Contacted support by email and support link but still no answer. I can view content on one Apple TV 2 but authorization required on the other 4 Apple TVs. Weird. I tried all the steps on support website and the ones listed here but nothing worked. I think as mentioned here this must be a problem on the Apple servers; on their side not on ours.

OMG! I've felt like an idiot! I just came across this forum and seen that this is happening to everyone. Not that this makes me happy, but I do feel happier knowing it's not only me.

Apple, please step this game up and get on it!

BTW: Just updated and nothing has changed. I have restored, reset, etc.. Still will not authorize with my purchased movies.

add me to the list too. same problem. not sure how long it's been going on. tried everything i can think of as well (re-starting, de-authorize and re-authorize, re-set apple tv, etc....) with no luck.

Day two.

The problem persists.

Two things bother me regarding this issue.

First, Apple did not send out a courtesy e-mail to its Apple TV users to inform them about the issue with their authorization server and the steps they are taking to resolve the matter. Like yourself, I am thinking it's an issue on my end.

Second, I'm concerned that the content I purchased and have downloaded to my computer is not available to me because of an issue for which I have no control. It has become painfully obvious that I do not really own this content afterall.

"Same problem here" - that phrase is becoming far too common. This has to be a technical issue at Apple's end. I couldn't even log onto support pages earlier to see if there was a solution. I reckon once that darn iPhone 5 gets released this will clear up. What i do find increibly frustrating is that there are hundreds of us "ever so dedicated Apple customers" who sit here and discuss these issues at length ,but, when was the last time that someone from technical support came along and gave an answer to the probem? I totally understand that there are problems from time to time with this amazing technology ,but come on, why keep so quiet about it? Tell us what's happeneing and then we can all spend our time doing something more worthwhile than trying to find answers on Support Discussions - this "Digital Lifestyle" gets me down sometimes.

On another note (not that i'm one to whinge) but i am NEVER renting another movie from iTunes again. For the third time on the trot now i have rented a film (for £4.99 - pretty steep price) and began watching the film only for it to stop half way thorugh because it hasn't downloaded fully before playing!!!! If the film won't play in full due to download issues then at least have thedecency to tell us first. Right, i'm off to watch Strictly Come Dancing on catch up tv because i know that will at least do what i want it to - watch TV.

I stil totally love Apple products however - although that said, i did just flog my iPhone 3GS for a Samsung Gaaxy S 2. Best sale i have ever made - not sure how the iPhone 5 is going to top that smart phone.

Andrew.