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iTunes 10.5 hangs during iPhone 4 sync

Just installed iTunes 10.5 and attempted to sync iPhone 4/4.3.5 several times. The process hangs while "Backing up" with the status bar right under the t in (Step 1 of 5). I've swiped the phone to cancel, which leaves iTunes continuing on as if the phone were still syncing. I used Task Manager to quit iTunes on Win Vista, restarted iTunes and attempted to sync again. Hangs in the same place. So, I restarted the computer, restarted iTunes and it's still hanging during Backing up... I am so frustrated! Help!!!

iPhone 4, iOS 4.3.3

Posted on Oct 11, 2011 8:50 PM

Reply
61 replies

Oct 12, 2011 5:00 AM in response to jessefromgloucester

When I had Task Manager open, I noticed a process called Apple Mobile Device Support, which may need to be closed out before updating. Just guessing here.


My own situation of syncing never happened. I got as far as updating apps, and it hung again. This morning, I'm trying again. This time, hung on Backing up, only in the beginning of the process.


HELP!!

Oct 12, 2011 7:31 AM in response to theresafromsearcy

I have been having the same issue and have tried the following:


1) Deleted Backup from C Drive in case it was corrupted

2) Restarted several times

3) deleted Itunes the correct way meaning, Itunes, Quicktime, Mobile Support, Update manager, Bonjour and Application, etc. and reinstalled Itunes...did this 2x and still having issues

4) let it Back up for 4 hours...still nothing

Oct 12, 2011 10:12 PM in response to theresafromsearcy

I've two Windows 7 64 bit desktops.


On the one I've always used which has all my backups, apps, music etc etc I'm having the same problem and I've tried everything including above suggestion, removing and reinstalling, New download, stopping processes using MSCONFIG and Autoruns all to no avail.


On the scond PC it's all working perfectly but I've no backups, apps, data, music or data.


Not happy.

iTunes 10.5 hangs during iPhone 4 sync

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