You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

e4effect Author

Level 1

7 points

iTunes 10.5 does not load shared library files

Since today's update to iTunes 10.5 from 10.4.1. iTunes can no longer access the shared music library I have on my iomega NAS disk. It sees the disk and lists it as a shared library, but when I click on the library it goes into an endless loading cycle. In the past it might take a minute or so to load the library, but since the update, iTunes never actually does load it.

There is no error message, not even an operation time-out. I can't see anything rrelevant in the console. It just goes on for ever trying to load the shared library.

It was loading the shsred library just fine until this evening when the update downloaded.

Any ideas?

Mac Pro, Mac OS X (10.6.8), iTunes 10.5

Posted on Oct 11, 2011 9:56 PM

239 replies

Dec 20, 2011 10:13 AM in response to e4effect

Iomega is still leaving their customers in the cold ! SHAME !

This product will never, never, never come in my house again

e4effect Author

Level 1

7 points

Dec 21, 2011 9:42 AM in response to hermanguns

I spoke to a not-especially helpful person at Iomega yesterday who initially pretended not to know about the issue, but then said that though the patch was not yet ready, it was in the pipeline and should appear before much longer. That's a paraphrase of an even vaguer statement, but conveys the gist of what he said, I think. So, we wait a little more...

NewOldG3

Level 1

5 points

Dec 22, 2011 10:50 PM in response to e4effect

Blarg.

Hitting the same problem here (and I'm not sure if it's affecting the two Win7 PCs seeing each *other* either.)

DLink NAS-321 - two bay NAS, worked fine before (and it's working just fine on one PC that's "spare" and isn't updated to the latest version of iTunes.) And the NAS is an old enough model I don't expect a firmware update.

*sigh*

Fortunately the NAS is (for the main system) mostly serving as a mirror/backup of my stuff on the main PC, so it's only an irritation on other systems.

srah1

Level 1

0 points

Dec 23, 2011 11:35 AM in response to Mini-Lover

The Dec14th update from Buffalo fixed the problem (which the itunes update introduced) for my linkstation duo. Thanks Buffalo!

Dec 24, 2011 3:25 PM in response to DBenefiel

same thing with the DLink-321. Going backwards cost me my playlists on the host machine.

Dec 28, 2011 5:57 PM in response to Alan Yelvington

The only fix for the DNS-323 I have found is back to 10.4! The D-Link answer to my support question was to sends me a copy of the DNS-323 manual pages! Apple should be the one fixing this since it seems to affect all NAS vendors.

Dec 29, 2011 9:48 PM in response to e4effect

On synology DS210J upgrade DSM to 3.2 1955 was (for me) the solution

nao.s

Level 1

0 points

Jan 8, 2012 7:41 PM in response to e4effect

iTunes 10.5.2 breaks mt-dappd on linux box again.😠

That is degraded version. Wating iTunes10.5.3, it works properly.😟

Jan 11, 2012 6:45 AM in response to e4effect

Second week of January and Iomega still haven't tackled this. The best I could get out of them was that the next firmware update (the arrival of which is a matter of vague conjecture at this stage) "MAY" (and I quote) address the issue. After a strongly worded e-mail that mentioned trading standards and the inadvisability of advertising a unit as compatible with itunes when it patently isn't, they have offered to "upgrade" me to a Storcenter iX2-200. Does anyone have any experience of these? Amazon reviews are much worse for this unit than for the Home Media one it's replacing. Not sure this is any kind of upgrade at all. Anyone else with an Iomega device, might be time to get heavy with them.

_ray

Level 1

11 points

Jan 11, 2012 7:49 AM in response to mikesergy

iTunes 10.5.2 (11) and DS212J DSM 3.2 (1955) not working.

Time Macine doesn't see the NAS either but folders and files show up in Finder.

Jan 12, 2012 3:01 AM in response to _ray

Zyxel NSA221 and iTunes 10.5.2 running on Wi nXP and Win 7.

ITunes sees the NAS and presents it in the SHARE list but when you click on the NAS in iTunes it briefly loads files and then hops back to Music Library.

This issue appears overdue for a fix - any clues anyone ?

dvitous2

Level 1

4 points

Jan 12, 2012 7:59 AM in response to marcuspretium

I've got the same Zyxel NSA221. 10.5 broke it... 10.5.1 fixed it... but after seeing people having problems again with 10.5.2, I haven't updated.

I was going to play with one of my computers just to see if I have a problem, but haven't done that.

Make sure you have the most recent firmware too. It's fairly old - before any of these issues. I wanna say the last update was 4/2011?

Jan 13, 2012 5:47 PM in response to e4effect

I'm experiencing the same problem with my WD MyBookLive on a Win7 64-bit laptop and I figured it would be a quick fix. The NAS shows in iTunes, but no media appears. I am SHOCKED at how long this thread has persisted with no resolution. WOW! I agree with a previous poster who said Apple's not likely motivated to fix the issue when their $24 Match service is the "solution." The iTunes server is one of the primary reasons I bought the MyBook NAS in the first place.😠 I've emailed WD tech support to see what they say. If I get a helpful response, I'll certainly post it here.

Flipkay

Level 1

14 points

Jan 15, 2012 12:55 PM in response to e4effect

I have the same issue as described by everyone else. I have a QNAP 219-P and I am using itunes 10.5.2.11. The issue occurs on both Windows XP 32-bit and OS X 10.7 Lion versions of itunes. 😟

Flipkay

Level 1

14 points

Jan 15, 2012 2:13 PM in response to Flipkay

I went to the QNAP web site and updated the firmware for the 219-P and it fixed the problem. Here is a link to the latest firmware, updated on 11/25/11:

http://eu1.qnap.com/Storage/TS-219TurboNAS/TS-219_3.5.2_Build1126.zip

Two of the updates listed are:

[What's New?]

- Upgraded iTunes server to support iTunes 10.5

[Enhancement]

- [AFP] Enhanced AFP and Time Machine compatibility with Mac OS X Lion

iTunes 10.5 does not load shared library files