Previous 1 2 3 Next 87 Replies Latest reply: Nov 5, 2013 9:36 PM by wildman94
d1k Level 1 Level 1 (0 points)

I updated to iOS 5 several minutes ago, it did a backup before the update.  Now it's trying to restore my backup and asking for a password even though I did not set one nor is the encrypt backup option even checked.  What in the **** is the password it set and why did it even set one??  I need my **** phone restored A S A P!

  • timmy8ken Level 1 Level 1 (0 points)

    Hi,

     

    I had the same problem and my apple ID password unlocked the backup.

     

    I certainly didn't ask for the backup to be password protected, but at least I got it open!


    Tim

  • DreamWorld Level 1 Level 1 (0 points)

    I am having this same problem.  I never choose to encrypt my backup file before and have defintely never set a password yet after upgrading my iPad to iOS 5, I can't restore my iPad and my Apple ID is not unlocking the backup file.  I even tried to restore a backup file that I made a couple of weeks ago (I had copied it to a backup drive) and it is prompting me for an unlock password for it as well.

     

    Very depressed now as I had a ton of videos, recordings, notes, etc on my iPad.  Really hating Apple right now.  I can't believe they would not adequately test the backup and restore process!!!  Unbelievable!!

     

    Wondering if there is a way to uninstall the latest iTunes and re-install an older version and then restore my iPad using my backup file from two weeks ago.  I don't care if it takes my iPad back to a pre-iOS 5 version at this point.  I just want my lost data back.

  • SimonfromKingsbridge Level 1 Level 1 (0 points)

    I am having the same problem, plugged in 3GS phone, backed up to PC as per usual, then it started and completed the update to iOS5 on the phone and asked me for my password to restore all my backup files. I have never knowingly set a password so tried my itunes store password - wrong. Then requested a new password to be set and then i used this. - wrong! Now have no idea what to do short of returning to factory settings?? Any ideas??

     

    thanks

  • jimmy3dita Level 1 Level 1 (0 points)

    Here we go, I've exactly the same problem. I'm a bit ****** off, every time I plug my iPhone to a computer I have to wear an helmet and get ready for the worst.

     

    Before this update I had my backups to count on a recover everything, now Apple has screwed this too.

     

    By the way: my Apple Account password is NOT working...

     

    Addenum: Funambol saved my a#$ on contacts list, but the rest is gone.

  • donaldcflo Level 1 Level 1 (0 points)

    When I set up the iPhone 4 to ios5. iTunes ask me enter the backup password. But I never set up before.

    What can I do now ????????

    Please help help help !!!!!!!!!

  • jimmy3dita Level 1 Level 1 (0 points)

    PURE MADNESS: my password is 12345. And I've NEVER set this one in ANY of my systems.

    Let me know if it's the same for you, I could be the lucky winner of 10 points

     

    P:S.

    Thanks Elcomsoft and his EPPB for the help.

  • mavisiyah Level 1 Level 1 (0 points)

    This is really really annoying... I am afraid iTunes is the WORST computer software I've probably ever used in my life. It is unbelievable that Apple can force its users to use this crap. Just unbelievable.

     

    Do they just not care at all about their users data? Not at all? Surely MANY people is currently experiencing this problem.

     

    Is it so dificult to make iTunes ask about password before making a backup ?

     

    How can I possilbly know a password I have never set??

     

    I believe we all should sue Apple for this.

  • DreamWorld Level 1 Level 1 (0 points)

    After about three hours of trying everything in the forums and online; different combinations of 1111, 1234, 12345, the name of my iPad, my Apple iTunes account password, Elcomsoft, my PIN number that I used to lock my iPad...nothing worked.

     

    I finally gave up and am trying to come to grips with the fact that I lost all of my videos, pictures, app settings, app data, Safari bookmarks (which were extensive).  Very unhappy iPad user now and the new features I got with the upgrade are defintely not worth this headache.

     

    I had a feeling that with Steve Jobs gone, Apple would slowly decline over the next five to ten years and it looks like they are off to a terrific start!

  • charlesfromurbana Level 1 Level 1 (0 points)

    On my Mac it is the password that I use to sign into the computer. I'm not sure if it's the same on windows or not.

  • C-Flex91 Level 1 Level 1 (0 points)

    FIXED!!!! Exact same thing happened to me...tried my Windows user log in...and...IT WORKED!!! Give it a try.

  • haifisch68 Level 1 Level 1 (0 points)

    Tried EVERYTHING suggested in forums. Eventuall after 4 hours trying all passwords I've ever used for anything in the last 20 years .... it ended up being the password for the encrypted usb stick I use which is managed through Sanctuary software.

    Hope this helps someone else.

  • diesel vdub Level 7 Level 7 (21,980 points)

    mavisiyah wrote:

     

    This is really really annoying... I am afraid iTunes is the WORST computer software I've probably ever used in my life. It is unbelievable that Apple can force its users to use this crap. Just unbelievable.

     

    Do they just not care at all about their users data? Not at all? Surely MANY people is currently experiencing this problem.

     

    Is it so dificult to make iTunes ask about password before making a backup ?

     

    How can I possilbly know a password I have never set??

     

    I believe we all should sue Apple for this.

    Then vote with your wallet and leave.  Geesh... talk about irrate over a minor little detail.

  • Ryan from Sydney in OZ Level 1 Level 1 (0 points)

    I worked the password issue out.

     

    The password did turn out to be my usual password. I tried this password MANY times when trying to backup my new 4S from my old 3GS, but it was never accepted.

     

    So I tried to change the password within iTunes. It asked me for my old password and to set a new one.

     

    THIS WORKED!!! Old password was accepted as was the new one I entered.

     

    I have now totally backed by my new 4S with my 3GS data!

     

    Though, did you know that XP is not supported with 4S, so your Mail details will not be restored. But all my contacts, messages, apps, phone call dats etc have been totally restored! Phew!

  • stevenvhbe Level 1 Level 1 (0 points)

    Had the same problem while updating my girlfriends iPhone. It seems iTunes used her appleid password for the backup.

    Hopefully this will help some of you!

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