Cannot restore/update iPhone. Internal error iOS5
iPhone 4
Add me to the list as well. iPhone 4 "cannot restore... internal error" problem like all the rest. It successfully downloaded the update, backed up the phone, and then got to the "extracting software" step. Immediately after completing that, I can see the upgrade status quickly change to "Veryifying restore with Apple" (or something to that effect) and then it immediately crashes. The "verifying" message is only up for a split second, so I can't quite read it perfectly, but I'm pretty sure that's what it says.
So maybe it is something to do with the fact that the servers are intensely busy right now. After all, it took Safari almost 30 seconds just for me to log into the Apple website to type this post.
I've got the same problem; it donwloads the ipsw file fine, backs up, verifies the iphone and then dies on the restore. Really annoying as I've been looking forward to iOS5 ever since the announcement at this years WWDC.
Have this exact error. One iphone 4, 3 iphone 3GS, one iPad2, syncing on two different macs. Apple, please let us know you're working on this! By the way, all systems are updated on both computers.
Ditto: same vague error with a iPhone 4 and first-generation iPad on a MacBook Pro. Most-recent iTunes all setup. No difference in having built-in firewall active/stopped.
I made some progress when I signed out of iCloud on my Mac. The process got a half-second further, but I still got the same message. What was different is that the iPad restarted. Still, I guess a different result is better than the same result time and time again.
I've had this issue 3 times now. So i've deleted the first version download from
~/Library/iTunes/iPhone Software Updates and am currently downloading for a second time...
Since doing this I've read this article, which may explain the problem: http://thenextweb.com/apple/2011/10/12/apples-ios-5-upgrade-servers-are-slammed- causing-3200-or-internal-error-update-issues/?awesm=tnw.to_1BJuQ&utm_campaign=&u tm_medium=tnw.to-other&utm_source=t.co&utm_content=spreadus_master
Is it possible we need to have Lion for the update to work?
I know most of you aren't going to want to hear this...but...I was having the same problem, 'cannot restore...internal error' (iPad 2, iMac). I tried it about 5 times, then on number 6, it worked! The only thing I did different between all six attempts was unplug the iPad from the keyboard (third attempt) and plug it directly into the iMac...still didn't work, but after attempt #5, I restarted iTunes and low-n-behold...it worked.
I get the same error I'm really frustrated as I've been very excited about this update. I've tried restarting my mac, restarting my iPhone, turning my firewall off, and I have the latest version of Snow Leopard and iTunes. Andddd it still doesn't work. I really hope this addressed soon.
Same thing with my iphone4... tried 3x nothing.. but internal error.
Yep same issue here. I've tried about 10 times now. One time my iPhone displayed the USB cable/iTunes icon for about 5 seconds then I received the error again.
Having same issue with all iOS devices.
i had this problem gave me error message 3200, i turned of the anti virus after restarting the computer(windows vista) and restarting the phone. turned of the sidebar, and closed any programs in the notifications section such as nokia ovi etc which load up when the computer starts also skype.
ha presto it began the process of transfering the file to the iphone4 and has now fully updated
hope that helps
leon
Same error with my 3gs. Firewall is off. iTunes and Lion have been updated to latest versions. Computer (Mac Pro) rebooted. All other USB devices unplugged. Same message with either Update or Restore. After the failed update, iTunes does a sync; the iPhone 3gs is left apparently unchanged.
Same issue here. Frustrating ....
After 8 attempts it randomly worked.
Been using mac since it's inception and I can liken this to pre-ordering iPhones etc... There are a TON of people accessing the Apple servers right now from all over the planet for the updates just released (and there are a few of them today not just for the phone) not to mention regular traffic as well. Painful to say but just keep trying 😉 You'll get through.
Everyone read this!!
This is why some people are having some luck after trying the update several times. Let's all just stop swamping the servers and be patient! Try again tonight when half the US is asleep.
Cannot restore/update iPhone. Internal error iOS5