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Cannot restore/update iPhone. Internal error iOS5

I'm trying to update from iOS 4.3.5 to iOS5 but when I try to update I recieve an error during the restore process. I think it is an error with verifying the update. User uploaded file

It's a refurbished iPhone. Anyone else having the same issue?

iPhone 4

Posted on Oct 12, 2011 11:56 AM

Reply
117 replies

Oct 12, 2011 11:04 PM in response to Gerg5

About 95% of users will see this resolved as they try restoring again once the upgrade servers get less loaded.


For those with a phone stuck off, try holding down the power button for several seconds.


If that doesn't work, try holding the power and home button down for several seconds.


Eventually if you get back to the iTunes/cable screen you should be able to restore your device, and if the error seen was the "try again later" message, the restore will actually install iOS 5 and restore your other data.

Oct 13, 2011 5:03 AM in response to Antonio PureMacOnly

The error I am getting I have not seen posted anywhere. When I am attemping to back up my iPhone 4 to start the proccess I get the following error a few minutes in.


"An error occurred while backing up this iPhone (-43)" Would you like to continue with the update of this phone? Continuing will result in a loss of all content on this phone. I have been checking the message boards and haven't seen that -43 error anywhere.

Oct 13, 2011 8:45 AM in response to bdyates

@BDYATES

"The error I am getting I have not seen posted anywhere. When I am attemping to back up my iPhone 4 to start the proccess I get the following error a few minutes in.


"An error occurred while backing up this iPhone (-43)" Would you like to continue with the update of this phone? Continuing will result in a loss of all content on this phone. I have been checking the message boards and haven't seen that -43 error anywhere."


I also have this problem and would dearly like some information on how to fix it.

Oct 13, 2011 9:02 AM in response to Gerg5

The answer is that the message was the result of an overload of Apple's upgrade servers at the time you attempted to upgrade to iOS5. Same thing happened to me, so after reading several posts on this discussion I merely waited until late last evening and tried again, and everything went well.


So a combination of patience and perseverance is the solution in most cases. If you have other error messages, patience and perseverance may not be the solution.

Oct 13, 2011 7:09 PM in response to Dogcow-Moof

Ok I updated and went through everything and now my Iphone is wanting to go through a whole new set-up of the phone! I go through it and when it comes to the "Connect to iTunes", I plug in to my PC and iTunes syncs on the computer but my Iphone doesn't recognize the connection. What do I do???? Please HELP.... ANYONE! My phone, as I am sure with most, is something that I use everyday. Please help. Any advice, I am willing to try. Have tried calling Apple and can not get through. PLEASE HELP

Oct 13, 2011 9:07 PM in response to Gerg5

I haven't found any information about my error. I already downloaded iOS5, installed on my iPhone 4, verified, but it won't restore my apps, photos, music and settings. It does restore my contacts and text messages. I am able to use the phone but I'd prefer the restore to reload my entire backup so have my apps, music, etc. on my phone without having to transfer apps, music, etc. back into my phone. The error occurs just after the restore load completes. The error is: an error occurred while restoring this iphone (-35). I also received this error once with (-1) instead. I have attempted disabling my firewall, closing and restarting everything, and have the newest updates for all my connected devices. I have tried to 'restore from backup' 5 times. No dice. Guess I'll keep my old back up for now and just add in all my apps, music, photos, etc. the long way. A friend of mine was having the 3200 error, which does have to do with too much traffic on the servers. The issue I am having does not seem to be related to the 3200 error.

Oct 13, 2011 9:36 PM in response to klouded

Don't know if this will help at all.


I have had a lot of the issues listed here a few times when trying to update the OS on my iPhone4.


Usually, if you have installed an updated version of iTunes just before doing the update, many anti-virus software programs have not been updated to work with the newer version.


Because of this, the anti-virus software may cause an issue with iTunes when its trying to complete the OS update ans restore process.


I shut down iTunes, then I shut down my anti-virus software completely, including the firewall. Then I went back to iTunes, and completed the install with no problems.


The apps, photos, music, and settings took a while, but they came back.


Hope this helps...

Oct 13, 2011 9:55 PM in response to Gerg5

I had a problem too, but solved it, This may help you guys, It may not though too.

So I have an iPhone 4, and Windows

I plugged mine in, did the update and everything, and then it said internal error and it froze at the little apple logo. So I just held down the power button and then the home button, and then I let go of the home button, and it restarted. Then it said to restore the phone on itunes. So it recognized it. I pushed restored, and ios5 was on, It had started up, and so then it restored everything back to its original state, but with the ios 5, so I dont know if anybody is having the same problem or not, but for those who are i hope this helps.

Cannot restore/update iPhone. Internal error iOS5

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