iTunes asking for backup password???

I am upgrading my iphone 4 to iOS 5. I backed up my phone (via iTunes 10.5) and downloaded and installed iOS 5. I am now going through the setup process and it is at the "Restore from iTunes Backup" step. I connect to iTunes and iTunes is prompting me for a password to "unlock your iPhone backup file." No I did not encrypt the iPhone backup, nor is it or was it checked in iTunes. I have tried my iTunes password, my 4 digit unlock code for the iPhone, and several other passwords. When I did the backup an hour ago I was not asked for a password. I am at a loss as to what it is.

iPhone 4

Posted on Oct 12, 2011 1:11 PM

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Posted on Jul 24, 2012 10:46 AM

Guys, here is our experience with this bug (and yes Apple this is a bad bug not a bad memory) and here is how we got around it.


My wife recently attempted to upgrade her iPhone to 5.1.1 and iTunes advised her that she would need to do a complete backup and restore process on her iPhone which she agreed to and let it start. So it did the backup, upgraded her iPhone and then when it attempted to restore the backup it halted and asked her for the password for her encrypted backup. As other folks have indicated, she hadn't requested this backup or any other backup in the past to be encrypted, but regardless we could not proceed beyond this point. We tried every combination of password she or I had ever used with no avail. We also spent hours with the Genius Bar folks and the online Apple support folks and received plenty of empathy but no results. You really are left with the impression that this is your fault and that somewhere in your dark past you or someone in your family encrypted a backup with a password.


So we went the Elcomsoft password breaker route which some folks here have used with success. i would like to share my experiences here because I feel I owe this forum a favour and also to make sure you know how to get this software to best work for you ,because even though its very powerful, its not totally intuitive.


First Attempt - We downloaded the Elcomsoft free trial version of the software, told it to run, asked it to go against our iPhone backup file, selected the most recent iPhone backup (btw this wasn't that days but instead was one from 2 weeks ago - another bug Apple) and told it to start. When it starts, it will tell you how long it expects to take and in this case it said 4 hours. As the Elcomsoft software is running it says what its "attack rate" is of approximately 700 password attempts per second and it displays its current attempt every second so you can see it work through the possibilities. In this case, under their "task" I had accepted the default "english dic - no mutations" So with this default it just attacked with standard unicase dictionary words and after about 2 hours it finished with no success.


Next Attempt - I wasn't suprised and decided to look deeper. If you double click on "english-dic" it will open a box showing your selection and displaying the mutations options "disabled". if you click that, you can see that you also have the options of minimal, average or maximal mutations. I chose "maximal" and it in turn advised me that it could take up to 4 days to run this attack! So I quickly backed off from that and chose "minimal" and it in turn advised me that it would take up to 30 hours to run this attack. I chose this solution, but before running it on my wife's backup, I ran it on my iPad's backup on a separate computer where I intentionally protected it with a password of "1234". Off it went, and you could see it apply different combinations of numbers, letters and special characters. In was kind of fun to see and in less than 2 minutes, it found the password and came back showing 12**. If you want to see the ** characters, you then need to buy the application at around $80 and get a registration key.


Successful attempt - So with that little success under my belt, I started the "minimal" attack on my wife's computer and her iPhone backup. And 25.5 hours (it said it took 91,871 seconds) later it was successful and showed the result as Pr*****. So at this stage, you could try variations of Pr and 5 characters, but since we had never encrypted our backup and also never used a password beginning with Pr, and because Elcomsoft was going to save us a lot of grief if we had to leave the iPhone at factory settings, we elected to register the software and proceed with payment. Success!! Her phone is now on 5.1.1, all her application data is in place and we have a happy household and I am a hero!


Learnings - #1 - Encrypt your iPhone/ iPad backup intentionally with a password you selected vs. letting some bug somewhere select it for you. #2 - Make sure all your important passwords such as your PC or MAC signon and your online banking software are secure and complex, because this type of software is very powerful and there are a lot of bad guys out there that will use it for the wrong reason. Elcomsoft has provisions to protect it from being used for the wrong purpose, but others might not. During those 25.5 hours, I estimate it attempted over 64 million attacks! #3 Elcomsoft is in Russia! So it will take a few hours to process your payment since they don't seem to work 24/7. So kinda of scary, but it worked.


Thanks

Fred

423 replies

Dec 17, 2012 11:53 AM in response to wsucoug95

Dear wsucoug95: I just told my BF if I knew who and where you are, I would certainly shake your hand and buy you a drink (or five!) I called the "genii" telephone support because my 3-week old iPhone 5 has WiFi connectivity issues. They have a laundry list of boiler-plate procedures to offer as "fixes" for callers; after exhausting a few procedures, Mike suggested System Restore, which I have never done on this 3 week old iPhone. When I started the "backup" portion of System Restore, Mike had been disconnected and iTunes asked me for a backup password. Like you, I tried every conceivable password I have ever used with this iPhone and I even used several from the older iPhone. NOTHING! Several hours and several more "genii" later, Ian passed me off to "Senior Analyst" Elaine who insisted the problem was unresolvable and that I was the only one to whom this situation had ever happened! I had been reading the Apple Community "boards" most of the morning and knew she was not telling the truth. She actually started crying when I told her she should check "the boards" more often and that it is a very common problem probably caused by her own company. I insisted she fix the problem; I was so angry, I threatened to start a class action. Then, I saw YOUR suggestion and decided to try it. Luckily, during the process, I lost the stammering and "boo-hooing" Senior Analyst and put on my thinking cap. Do you know the darned thing reverted back to the VERY FIRST PASSWORD ever used on my Apple ID, perhaps a decade ago? Anyway, THANK YOU SO MUCH !!! You rock! If I had seen your solution earlier, I would not have had such a trying experience. However, it is VERY DISTURBING that automatic "encryption codes" are being mysteriously placed on our new phones without our permission. This is starting to bleed out unbecoming Orwellian shades of Big Brother.

Dec 26, 2012 1:32 PM in response to KiltedTim

a password used YEARS ago, before the iPhone and ios were even an idea, that is the sheer nature of a 'BUG' so before you try and call me and my credibility perhaps you should read the rest of the message board and SEE whats been happening, i DO computer programming, so wherever iTunes picked it up from was NOT something i entered, at best it was used as a password for iTunes store years ago, SO YEAH, TIM, RIGHT actually!

Dec 26, 2012 1:36 PM in response to Greebojoe

Go ahead... keep believing that. You're just like the users I have to deal with on a daily basis that swear up and down they didn't change their password and they are typing it exactly the same as they always have, day after day, and insist that my network has magically changed their password, or who don't understand why it works for me when I have them tell me what their password is... type it in... and GUESS WHAT?! It works!

Dec 26, 2012 1:44 PM in response to KiltedTim

if you knew how a database worked and is queried you should know how possible it is to reference the WRONG part of something simple as an array even, not only did the other users NOT tick the encrypt box, they had not entered any password. a bug in iTunes has caused this.


one day you will be humbled and realise that NO, you are not always right like so many people think they are.


Im just disappointed that i dont get to see the huge mess of things you make on the day you learn that lesson...


GOOD LUCK 😁

Dec 26, 2012 3:22 PM in response to KiltedTim

Right, because 13 pages worth of people typed in their password wrong and don't know what they're talking about. . .


Oh wait! None of these people even put in a password! :O they must have all hit their heads and gotten amnesia and forgot they did, because one person think it's *completely* impossible for a machine to randomly put in a password.


Mine was my Facebook password (which I didn't set, for the record, since I didn't know it because my friend changed it. Did it read my friend's mind and magically put it in for me?)


So don't tell us we're being "bad customers" and try to make it our fault -____-

Dec 31, 2012 10:59 AM in response to RichyB2012

RichyB2012 wrote:


Lol. Actually, after all that speel. You're the one that sounds like an arrogant buffon

Ah. But I don't pretend I'm doing anything but berating the ridiculousness and arrogance masked as "all of us can't be wrong" happening in this thread.


Me being arrogant doesn't make me wrong. In the same way as the arrogantly entitled masses can also be completely wrong (and here, they are). Actually, I have absolutely no problem being called arrogant, as long as I'm right. Here I'm arrogantly right, while most of you are arrogantly in the wrong.


I assume you're also part of that ignorant and arrogant overentitled mass (the only reason you'd be so quick to "lol"), but I can't be bothered to check.

Apr 7, 2013 11:57 AM in response to OlgaNabock

also this is somehow connected to the passwords you had when you were making this reserve copy. so that means that i am supposed to remember the password i used to have .... or! or, it doesnt affect anyhow the icloud reserve copy. does it mean that apple wants everyone to use only icloud, which has free only 5Gb, so to make it happen you have to buy a storage plan.. starting from $20 a month..

Jun 29, 2013 6:35 PM in response to wsucoug95

I am also being asked for a password. I had an iPhone 4 with AT&T and switched to Verizon and am using the 4S now. I did a backup before trading in my old phone and did NOT select encrypted back up. I also had a ATT I phone 4S that I upgraded to verison iPhone 5. No issues restoring from a backup on the iPhone 5. When I first connected the new 4S and tried to restore from a back up it did say something about not having the most current iOS so I had to update and then do a restore. I followed the instructions and then went to do restore from back up and I keep being asked for a password. Apple Support is no help, 0000, 1111, 1234 all do not work. Such a disappointment to not be able to back up and lose my messages. At least I was smart enough to download all the pics and videos first so all is not lost.

May 17, 2014 12:35 AM in response to PCKaz

this is rediculus


never had this problem that so many people seem to have had


I was in the apple store getting a replacement phone and had the same problem with icloud

they where trying to imply it wasn't my phone but i had put in my password correct every time


i could even reset my password at the store and when I went to log back in it still didn't work


Faaaarrrrrrrrkkkkkking Apple

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iTunes asking for backup password???

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