iTunes asking for backup password???

I am upgrading my iphone 4 to iOS 5. I backed up my phone (via iTunes 10.5) and downloaded and installed iOS 5. I am now going through the setup process and it is at the "Restore from iTunes Backup" step. I connect to iTunes and iTunes is prompting me for a password to "unlock your iPhone backup file." No I did not encrypt the iPhone backup, nor is it or was it checked in iTunes. I have tried my iTunes password, my 4 digit unlock code for the iPhone, and several other passwords. When I did the backup an hour ago I was not asked for a password. I am at a loss as to what it is.

iPhone 4

Posted on Oct 12, 2011 1:11 PM

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Posted on Jul 24, 2012 10:46 AM

Guys, here is our experience with this bug (and yes Apple this is a bad bug not a bad memory) and here is how we got around it.


My wife recently attempted to upgrade her iPhone to 5.1.1 and iTunes advised her that she would need to do a complete backup and restore process on her iPhone which she agreed to and let it start. So it did the backup, upgraded her iPhone and then when it attempted to restore the backup it halted and asked her for the password for her encrypted backup. As other folks have indicated, she hadn't requested this backup or any other backup in the past to be encrypted, but regardless we could not proceed beyond this point. We tried every combination of password she or I had ever used with no avail. We also spent hours with the Genius Bar folks and the online Apple support folks and received plenty of empathy but no results. You really are left with the impression that this is your fault and that somewhere in your dark past you or someone in your family encrypted a backup with a password.


So we went the Elcomsoft password breaker route which some folks here have used with success. i would like to share my experiences here because I feel I owe this forum a favour and also to make sure you know how to get this software to best work for you ,because even though its very powerful, its not totally intuitive.


First Attempt - We downloaded the Elcomsoft free trial version of the software, told it to run, asked it to go against our iPhone backup file, selected the most recent iPhone backup (btw this wasn't that days but instead was one from 2 weeks ago - another bug Apple) and told it to start. When it starts, it will tell you how long it expects to take and in this case it said 4 hours. As the Elcomsoft software is running it says what its "attack rate" is of approximately 700 password attempts per second and it displays its current attempt every second so you can see it work through the possibilities. In this case, under their "task" I had accepted the default "english dic - no mutations" So with this default it just attacked with standard unicase dictionary words and after about 2 hours it finished with no success.


Next Attempt - I wasn't suprised and decided to look deeper. If you double click on "english-dic" it will open a box showing your selection and displaying the mutations options "disabled". if you click that, you can see that you also have the options of minimal, average or maximal mutations. I chose "maximal" and it in turn advised me that it could take up to 4 days to run this attack! So I quickly backed off from that and chose "minimal" and it in turn advised me that it would take up to 30 hours to run this attack. I chose this solution, but before running it on my wife's backup, I ran it on my iPad's backup on a separate computer where I intentionally protected it with a password of "1234". Off it went, and you could see it apply different combinations of numbers, letters and special characters. In was kind of fun to see and in less than 2 minutes, it found the password and came back showing 12**. If you want to see the ** characters, you then need to buy the application at around $80 and get a registration key.


Successful attempt - So with that little success under my belt, I started the "minimal" attack on my wife's computer and her iPhone backup. And 25.5 hours (it said it took 91,871 seconds) later it was successful and showed the result as Pr*****. So at this stage, you could try variations of Pr and 5 characters, but since we had never encrypted our backup and also never used a password beginning with Pr, and because Elcomsoft was going to save us a lot of grief if we had to leave the iPhone at factory settings, we elected to register the software and proceed with payment. Success!! Her phone is now on 5.1.1, all her application data is in place and we have a happy household and I am a hero!


Learnings - #1 - Encrypt your iPhone/ iPad backup intentionally with a password you selected vs. letting some bug somewhere select it for you. #2 - Make sure all your important passwords such as your PC or MAC signon and your online banking software are secure and complex, because this type of software is very powerful and there are a lot of bad guys out there that will use it for the wrong reason. Elcomsoft has provisions to protect it from being used for the wrong purpose, but others might not. During those 25.5 hours, I estimate it attempted over 64 million attacks! #3 Elcomsoft is in Russia! So it will take a few hours to process your payment since they don't seem to work 24/7. So kinda of scary, but it worked.


Thanks

Fred

423 replies

Oct 28, 2011 9:51 AM in response to vodaholic

Appearently this backup password is very WIERD.

I've tried every passwords (also the PIN code) that I use and it keeps asking me for the password.

I'm pretty sure that I've never setted a backup password.


Unfortunately (or not) during the process the battery on my MacBook pro went down to zero and when I restarted and then opened iTunes, the program started to transfer elements from the backup automatically.


Good luck 😝

Oct 28, 2011 10:27 AM in response to lucafrombellaria igea marina

EDIT:


The "battery trick" isn't good, at the end of the process nothing was restored.


As someone said in previous topics, you must try again and again for passwords because its a SERVER problem; also if the password is right you can receive back an error; be patient and try again later.


By the way please fix this thing, I was starting to have a heart attack.

Oct 30, 2011 3:07 PM in response to wsucoug95

I am having the exact issue that the original poster is having and I am at a loss as to why my backup all of a sudden has a password assigned to it. I merely updated to iOS5 and was prompted to back up my phone. I am now on iOS5 but my back up must be linked to iTunes (not iCloud), and I have no idea what the password is to get all of my data. Do I really have to try all 100+ password combinations I have used in my life to open up this backup? This has to be a joke...

Dec 18, 2011 11:00 PM in response to wsucoug95

I'm in the same boat as most here. I hadn't upgraded the OS on my 3GS in sometime and decided to do it tonight. I'm on a new PC so had to download Itunes fresh.


I carefully made a backup, synched, transfered purchases, and did it all again just to make sure.


I then upgraded and when it came time to restore it asked for a password I never gave it. I've tried password after password to no avail. Right now I'm at a loss. I've likely lost every text and picture I've taken and I am not happy.


This was the first Iphone I ever bought and it will likely be my last.


The worst part is that Apple has been aware of this for months and hasn't fix the problem or warned people that the problem exists.

Feb 6, 2012 5:02 AM in response to wsucoug95

This post may not be helpful to anyone but just to vent my frustration with iphone, so someone like me won't feel they are alone. I had the same problem of itune asking for a password to restore the phone. The worse -- that phone was my wife's. She now blames me for losing all those photos and msgs and contacts. You know how it feels. Apple really let me down, after putting so much trust in their products.

Mar 11, 2012 10:39 PM in response to rsgl

Yes, I agree with your observation that the solution is to keep trying the same password that you know is correct. For me, the fourth try of typing in the exact same password works in iTunes on my iMac. I have repeated this several times, and each time it works.


I also reset my password, but the same problem occurs in iTunes. I have to type in my password four times in iTunes to get it to work.


iTunes is having issues. I can log in easily on the first attempt every time to post on this message board and on my iPad 2, but in iTunes on my iMac it takes four attempts and then it works. Apple needs to release a statement to the public telling people abut this. For Apple to know that this problem exists and that it is causing literally thousands of people to be stressed out is callous and uncaring.

Apr 20, 2012 7:24 AM in response to wsucoug95

Upgraded to iOS 5.0.1 today. I have never encrypted backups.


I now cannot restore my iPhone backup as a password (which I have never set) is required. I keep a list of all my passwords in an encrypted file on my computer including my iTunes password.


None of my paswords work. From the above I take it that the password that has been applied is a long since changed password from my iTunes account, set literally years ago.


I have lost months worth of photos of my son growing up and am absolutely heartbroken.


My first Mac was an SE and took a Powerbook 190 to me to University. I stuck with Apple through thick and thin. I feel totally let down. You expect this from Microsoft but the whole point of buying a Mac is that this sort of thing didn't used to happen.


I guess when I retire my 3GS in a couple of months, I'll be buying an Android phone then? I cannot imagine giving Apple money ever again after this. Data is just data but when the very means of backing it up sabotages your means of retrieing it... I despair.

Jun 16, 2012 1:47 PM in response to wsucoug95

Lost a whole afternoon on this to no avail. Trying various trick mentionned in this thread but nothing works.


If I don't recover all my contacts, calendar and all very soon I swear I'll never buy an Apple product again.


There was very important (job related) data in that phone. I took the risk to update the firmware in order to be able to install an app. Because I trusted Apple and knew a backup would be made, I moved forward with this and now I'm screwed.

Aug 1, 2012 7:53 AM in response to wsucoug95

This is sick!


I don't know how many hours I have been sitting talking to Apple Support (Sweden) and they have "never" heard about this problem. It's a bug! These many people havn't lost their minds. I can't belive they havn't heard about it. It's just crazy to me.


I'm from Sweden and wonder am I the only Swede that this has happened to or are just no one reporting it to Apple. This is something they need to get fixed. I told them that. It is crazy how this thing can happen. You do back-up to prevent data from disappearing, and with this bug, the complete opposit happens.


It's just totally crazy to me that this still is happening to people. I mean the original post is from 12 Oct 2011. It is 1 Aug 2012 now and it has happened to me.


I can't belive it really


Still working on geting the password...after two days...


Thank you everybody in here that you exist and for your support!

Oct 31, 2012 5:55 AM in response to wsucoug95

At the request of ownership I just replaced some droids with i5's. During my backup & restore testing I discovered this bug in the ford pinto of interfaces, iTunes.


Don't know if anyone has done this yet but I plugged in my phone into a Windows 7 box that didn't have iFails installed & I was able to access the DCIM folder with every image I've taken on the i5. Interesting that I didn't see any additional media but my 23 gigs of music doesn't seem to be encrypted & was able to transfer those files from my iFails music folder to another drive.


From a corporate perspective the only things that I don't have automatic redundancy on are the notes, photos, & docs created on the iPhone. I've been asking users to email important stuff to themselves. Its not something I like to ask the people who pay me to do but since iCloud doesn't seem to backup correctly either I have to.


My i5 is going to be fully tested for backup/restore as if it just came out of the box so if I find anything other than anger & antagonism I will report back.

Oct 31, 2012 2:56 PM in response to seelivemusic

Other than the image dowload from Apple taking 3 hours it was pretty painless. If course the settings were lost but iTunes still had the list of Apps I used as well as the media for restore so I won't call it iFails for the time being. I think the pc connection trick is a good way to get your pics back, that seemed the most important to many people on here & def most important to the users I support.


I noticed some subtle changes in the keyboard provided when using Chrome as well as a few other things but I don't know if its because there is a different image on it or I changed the settings so much when I first got the device. This was a good exercise because now I can set user expectations better I be sure of backup proceedures rather than blindly trusting the vendor.


Hope this helps someone.

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iTunes asking for backup password???

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