iTunes asking for backup password???

I am upgrading my iphone 4 to iOS 5. I backed up my phone (via iTunes 10.5) and downloaded and installed iOS 5. I am now going through the setup process and it is at the "Restore from iTunes Backup" step. I connect to iTunes and iTunes is prompting me for a password to "unlock your iPhone backup file." No I did not encrypt the iPhone backup, nor is it or was it checked in iTunes. I have tried my iTunes password, my 4 digit unlock code for the iPhone, and several other passwords. When I did the backup an hour ago I was not asked for a password. I am at a loss as to what it is.

iPhone 4

Posted on Oct 12, 2011 1:11 PM

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Posted on Jul 24, 2012 10:46 AM

Guys, here is our experience with this bug (and yes Apple this is a bad bug not a bad memory) and here is how we got around it.


My wife recently attempted to upgrade her iPhone to 5.1.1 and iTunes advised her that she would need to do a complete backup and restore process on her iPhone which she agreed to and let it start. So it did the backup, upgraded her iPhone and then when it attempted to restore the backup it halted and asked her for the password for her encrypted backup. As other folks have indicated, she hadn't requested this backup or any other backup in the past to be encrypted, but regardless we could not proceed beyond this point. We tried every combination of password she or I had ever used with no avail. We also spent hours with the Genius Bar folks and the online Apple support folks and received plenty of empathy but no results. You really are left with the impression that this is your fault and that somewhere in your dark past you or someone in your family encrypted a backup with a password.


So we went the Elcomsoft password breaker route which some folks here have used with success. i would like to share my experiences here because I feel I owe this forum a favour and also to make sure you know how to get this software to best work for you ,because even though its very powerful, its not totally intuitive.


First Attempt - We downloaded the Elcomsoft free trial version of the software, told it to run, asked it to go against our iPhone backup file, selected the most recent iPhone backup (btw this wasn't that days but instead was one from 2 weeks ago - another bug Apple) and told it to start. When it starts, it will tell you how long it expects to take and in this case it said 4 hours. As the Elcomsoft software is running it says what its "attack rate" is of approximately 700 password attempts per second and it displays its current attempt every second so you can see it work through the possibilities. In this case, under their "task" I had accepted the default "english dic - no mutations" So with this default it just attacked with standard unicase dictionary words and after about 2 hours it finished with no success.


Next Attempt - I wasn't suprised and decided to look deeper. If you double click on "english-dic" it will open a box showing your selection and displaying the mutations options "disabled". if you click that, you can see that you also have the options of minimal, average or maximal mutations. I chose "maximal" and it in turn advised me that it could take up to 4 days to run this attack! So I quickly backed off from that and chose "minimal" and it in turn advised me that it would take up to 30 hours to run this attack. I chose this solution, but before running it on my wife's backup, I ran it on my iPad's backup on a separate computer where I intentionally protected it with a password of "1234". Off it went, and you could see it apply different combinations of numbers, letters and special characters. In was kind of fun to see and in less than 2 minutes, it found the password and came back showing 12**. If you want to see the ** characters, you then need to buy the application at around $80 and get a registration key.


Successful attempt - So with that little success under my belt, I started the "minimal" attack on my wife's computer and her iPhone backup. And 25.5 hours (it said it took 91,871 seconds) later it was successful and showed the result as Pr*****. So at this stage, you could try variations of Pr and 5 characters, but since we had never encrypted our backup and also never used a password beginning with Pr, and because Elcomsoft was going to save us a lot of grief if we had to leave the iPhone at factory settings, we elected to register the software and proceed with payment. Success!! Her phone is now on 5.1.1, all her application data is in place and we have a happy household and I am a hero!


Learnings - #1 - Encrypt your iPhone/ iPad backup intentionally with a password you selected vs. letting some bug somewhere select it for you. #2 - Make sure all your important passwords such as your PC or MAC signon and your online banking software are secure and complex, because this type of software is very powerful and there are a lot of bad guys out there that will use it for the wrong reason. Elcomsoft has provisions to protect it from being used for the wrong purpose, but others might not. During those 25.5 hours, I estimate it attempted over 64 million attacks! #3 Elcomsoft is in Russia! So it will take a few hours to process your payment since they don't seem to work 24/7. So kinda of scary, but it worked.


Thanks

Fred

423 replies

Feb 6, 2013 5:29 PM in response to wsucoug95

I kept entering the computer password and iPhone passcode + other passwords previously used.


SOLUTION for me:


(OS X 10.8.2; iTunes 11.0.1)


- I initially turned the passcode off the phone, and couldn't deactivate the Encrypted Backup.


- Turned iPhone passcode back on with same passcode.

- Restarted phone (power + hold until restart)

- did a fresh backup of the phone

- unticked Encrypted Backup

- entered password to the computer (backup automatically started after password was validated)

- profit

Apr 20, 2013 9:00 PM in response to barcagiu

I had same problem. I guessed that the default password (again I never set it) would be my AppleID password and perhaps the the backup would make a simple error in setting it. My password is mixed case alpha and numerals. I tried with all lower case alpha and the same numerals and it worked.


So Apple it is a bug

Setting a password without telling the user

Coding error down casing a character


Shame itunes, ipad, iphone etc. You should know better!!!!

May 5, 2013 10:02 PM in response to wsucoug95

Thanks for this. I've been looking all over for an answer to the same question. I had to take my iphone in because the camera was broken so I did a backup just before I went to the Apple store. I didn't select encrypt; iTunes did not ask for a password when I did the backup, just as it has never asked or a password. When I got home with the new phone and tried to restore from the backup, it asked for a password. Of course, my iTunes/.mac password did not work, nor did the passcode lock I had on the phone.


After reading this, I tried to remember what my password was when I set up my itunes account. Fortunately, I got a new computer about a year ago and set up a new account at that time so I didn't have to go back too far in time.


Bottom line, using a password that was changed a year ago worked to unlock a backup that was made today with no password. This looks like a major F#$% up on Apple's part. Backup with no password should = restore with no password. And if a password is required, that should = use current password.


Thank you.


Craig

Apr 22, 2015 1:05 AM in response to ohmyknees

I was having this same problem - plus being on the road in europe and trying to unlock my iphone (hence the restore in the first place)

thanks for all the info from the posts - what JUST worked for me pretty quickly, neither my apple i.d. or the code I used to lock my phone or encrypt my phone, but the password to open my MacBook when it starts up.

Sep 4, 2015 8:15 PM in response to wsucoug95

Ran into this issue tonight. The whole family was due to upgrade smartphones, and, humorously, I dumped by iPhone 5s for a Galaxy Note 5 because I was absolutely sick of dealing with Apple's crap integration with non-Mac platforms.


Anyway, I backed the wife's iPhone up on my PC before we went. I purposefully created a non-encrypted backup, because I knew the file would only be temporary. She wanted to stay with Apple, so I brought her new iPhone 6 home and went to restore the backup and - Surprise - it asked for a password.


For the next two hours, I tried every trick in this thread and none of them worked - it wasn't either of our Apple ID passwords, it wasn't any permutation of any Apple password with or without numbers or capital letters. It wasn't my PC Windows login password, nor anything else I use regularly ... turned out - for some freaking inexplicable reason - it applied the password I use to log in to my Citrix remote sessions for work. It's nothing my wife EVER used on her cell phone, nor nothing I ever used for any Apple login ever. Absolutely ridiculous.


So tired of Apple and this kind of crap. I made the decision to dump Apple the minute I upgraded my iOS last time and found out I could no longer do home network streaming without paying $10 per month. Tonight's escapade just reinforced my belief I made the right choice. Enjoy your iDevices folks ... I'll be Apple Free starting tomorrow morning !

Jul 29, 2016 4:55 AM in response to Da3a

WWhen you look at the Summary screen in iTunes is "Encrypt backup" checked? If it is either you checked it or you have a company MS Exchange account on your phone and your Administrator set a security policy requiring encrypted backups. The very first time you back up after this box is checked all future backups will be encrypted with the password you were prompted twice to enter. You will never be prompted again, but all backups will be encrypted. Even if you entered that password many months or years ago. The password is completely independent of any other password you may use unless you made it the same. So it won't be your Apple ID unless that is what you entered the first time you made an encrypted backup.

Dec 16, 2016 9:55 PM in response to Winnietp

There is no fail here. Encrypted backups do not create themselves. It is quite easy to turn encrypted backups on, and then forget that you did so. You can follow the recommendations in this thread which have provided many of the posters with a solution. Specifically, try any passcode you have ever used for anything. There is no limit to the number of times you can try to access the encrypted file, so just keep trying different passcodes. You can also try 1234 and 9999.


GB

Oct 16, 2011 10:58 AM in response to wsucoug95

Same problem after installing ios5 on my iPad1. Prompt with backup password I never set.


What eventually worked for me is an old password from 3 years ago that I never used for Appled ID, 4 digit code, apps, email accounts, etc. I couldn't even have used this password for my iPad since it wasn't even out yet when I was using this password!


I have a feeling somehow iTunes mysteriously took a password used for my iPhone 3G and applied it to my iPad backup. It's been too long to remember exactly, but it is possible I encrypted my 3G backups with this password.


Best of luck to all of you...

Oct 17, 2011 6:31 PM in response to wsucoug95

SAME ISSUE!!!! I have been pulling my hair out for 2 days as I lost all my photos and I was ready to trash my phone ..... I did some further searching on google out of desperation and found an anser - it was my gmail password as gmail is synced to my phone. Backup restore now complete and everything is restored. I now have the option of going in and changing the backup restore password.

Nov 14, 2011 11:36 PM in response to wsucoug95

I just updated my OS and ran into the same problem during restoration. I just canceled out the window asking for the password and restarted itunes. It started to update my usb drivers and device drivers, so I knew it was working. My phone showed the apple icon and a status bar that's outlined in white. It will start updating without asking for a password. Hope it works for those having trouble. Good luck all.


Message was edited by: mahi8

Dec 19, 2011 3:02 PM in response to wsucoug95

Hi everyone, we had the exact same problem as hundreds of others. During the iOS update (that I'd been putting off as I had a funny feeling about it deep down in my bones) iTunes requested a total restore of the iphone, something it has never done before. To restore from the back-up, it requested a mystery password (we tried everything, I was gonna go with "Jesus H Christ" before I finally read a comment that worked). I disconnected the iphone, reconnected it and a new window opened with three options: cancel, restore from backup or restore as a new phone. I clicked on restore from back-up and again it requested the mystery password (the secret of life?). I tried the same ones again, and the numbers (0000, 1234, etc.) all to no avail. I clicked "cancel" and the backup began automatically. It seems to be progressing as normal, although obviously it's taking its time as it's uploading every app we have on itunes, all 199 of them. We're hoping we haven't lost any pics or videos of our daughter - then I really will be mad.

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iTunes asking for backup password???

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