iTunes asking for backup password???

I am upgrading my iphone 4 to iOS 5. I backed up my phone (via iTunes 10.5) and downloaded and installed iOS 5. I am now going through the setup process and it is at the "Restore from iTunes Backup" step. I connect to iTunes and iTunes is prompting me for a password to "unlock your iPhone backup file." No I did not encrypt the iPhone backup, nor is it or was it checked in iTunes. I have tried my iTunes password, my 4 digit unlock code for the iPhone, and several other passwords. When I did the backup an hour ago I was not asked for a password. I am at a loss as to what it is.

iPhone 4

Posted on Oct 12, 2011 1:11 PM

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Posted on Jul 24, 2012 10:46 AM

Guys, here is our experience with this bug (and yes Apple this is a bad bug not a bad memory) and here is how we got around it.


My wife recently attempted to upgrade her iPhone to 5.1.1 and iTunes advised her that she would need to do a complete backup and restore process on her iPhone which she agreed to and let it start. So it did the backup, upgraded her iPhone and then when it attempted to restore the backup it halted and asked her for the password for her encrypted backup. As other folks have indicated, she hadn't requested this backup or any other backup in the past to be encrypted, but regardless we could not proceed beyond this point. We tried every combination of password she or I had ever used with no avail. We also spent hours with the Genius Bar folks and the online Apple support folks and received plenty of empathy but no results. You really are left with the impression that this is your fault and that somewhere in your dark past you or someone in your family encrypted a backup with a password.


So we went the Elcomsoft password breaker route which some folks here have used with success. i would like to share my experiences here because I feel I owe this forum a favour and also to make sure you know how to get this software to best work for you ,because even though its very powerful, its not totally intuitive.


First Attempt - We downloaded the Elcomsoft free trial version of the software, told it to run, asked it to go against our iPhone backup file, selected the most recent iPhone backup (btw this wasn't that days but instead was one from 2 weeks ago - another bug Apple) and told it to start. When it starts, it will tell you how long it expects to take and in this case it said 4 hours. As the Elcomsoft software is running it says what its "attack rate" is of approximately 700 password attempts per second and it displays its current attempt every second so you can see it work through the possibilities. In this case, under their "task" I had accepted the default "english dic - no mutations" So with this default it just attacked with standard unicase dictionary words and after about 2 hours it finished with no success.


Next Attempt - I wasn't suprised and decided to look deeper. If you double click on "english-dic" it will open a box showing your selection and displaying the mutations options "disabled". if you click that, you can see that you also have the options of minimal, average or maximal mutations. I chose "maximal" and it in turn advised me that it could take up to 4 days to run this attack! So I quickly backed off from that and chose "minimal" and it in turn advised me that it would take up to 30 hours to run this attack. I chose this solution, but before running it on my wife's backup, I ran it on my iPad's backup on a separate computer where I intentionally protected it with a password of "1234". Off it went, and you could see it apply different combinations of numbers, letters and special characters. In was kind of fun to see and in less than 2 minutes, it found the password and came back showing 12**. If you want to see the ** characters, you then need to buy the application at around $80 and get a registration key.


Successful attempt - So with that little success under my belt, I started the "minimal" attack on my wife's computer and her iPhone backup. And 25.5 hours (it said it took 91,871 seconds) later it was successful and showed the result as Pr*****. So at this stage, you could try variations of Pr and 5 characters, but since we had never encrypted our backup and also never used a password beginning with Pr, and because Elcomsoft was going to save us a lot of grief if we had to leave the iPhone at factory settings, we elected to register the software and proceed with payment. Success!! Her phone is now on 5.1.1, all her application data is in place and we have a happy household and I am a hero!


Learnings - #1 - Encrypt your iPhone/ iPad backup intentionally with a password you selected vs. letting some bug somewhere select it for you. #2 - Make sure all your important passwords such as your PC or MAC signon and your online banking software are secure and complex, because this type of software is very powerful and there are a lot of bad guys out there that will use it for the wrong reason. Elcomsoft has provisions to protect it from being used for the wrong purpose, but others might not. During those 25.5 hours, I estimate it attempted over 64 million attacks! #3 Elcomsoft is in Russia! So it will take a few hours to process your payment since they don't seem to work 24/7. So kinda of scary, but it worked.


Thanks

Fred

423 replies

Apr 18, 2012 3:58 PM in response to glinedesign

Rite lads an lasses, first post on this MENTAL issue, i tried every password i could think of all the zeros the 1234, 12345, nothing worked, however the password you use when you first connect the phone to a pc/mac to enable it for use, thats the password thats worked for me, a most ridiculous decision by apple to allow this and i got it fluke!

Utterly crazy but its worked for me, for anybody else rying to get aound it its normally the first password you associate with the phone, hope this helps!

I also did not set up or create a back up password, what apple were thinking for this to happen is beyond me.

Jul 5, 2012 10:58 PM in response to wsucoug95

I got on computer to add some music to my husband's WORK phone and it said it was due for an update, so I went through the whole process. Backed up paid for apps and pictures, etc. I saw an option to choose encryption and a new password, but I didn't choose it. I was in the same situation as all of you have already described.


OK, so as I'm having a complete panic attack when the password thing popped up. I immediately started searching the web on how to fix it and found this lovely trail of posters in the same shape as me. We low and behold the way I fixed it after trying several of your suggestions was buy choosing the "CANCEL" button instead of entering password! Once I did, the back up resumed on it's own!


It is currently syncing the umpteen million pictures he has on there, but I am praying to the Lord above that it works when it's done with that.


Give it a try...I'll let you know what happens!

Jul 18, 2012 6:14 PM in response to wsucoug95

Guys !!! I finaly made it! OK, it is obviously a password that we used a long time ago and most of us we dont remember it (as it happened to me). So what i did i got this program Elcomsoft Phone Password Breaker and it found my pass in 2 minutes 🙂. Now waiting for Restore to complete . I hope it works for all of you.

PS: Apple you fked it up big time ....

Dec 31, 2012 10:27 AM in response to KiltedTim

NOT for KiltedTim, whose only fault was trying to inject some common sense in this, most embarrassing, thread.


Oh, man. I'm laughing so hard I almost want to thank everyone in this thread.


I love how KiltedTim is the only one providing the actual reason behind this problem and the entitled masses just can't deal with such a simple fact like they might be the source of the problem and that that's OK.


Yes, 14 pages of people that have at one point or another mistyped or incorrectly enabled a password and didn't pay attention on what they were doing. 14 pages of people that suddenly months or years later find out something wrong and can't fathom it's their fault to begin with, assume that and move on.


And then there's the absolute ridiculousness of greebojoe making stuff up to try and convince everyone he's got some imaginary credentials he figures makes what he's saying any less nonsensical.


"I know how databases work" <- REALLY, dude? Because in that and following posts you're essentially demonstrating how little you know about this subject (which is NOT about databases but, if it was, wouldn't work that way).


No, people. Everyone in this thread has ended up finding the password used is either an old password, a boyfriend/girlfriend password, the user's password in Windows, their password in uppercase, their password without a specific character, etc. Come on, can't you really see how the only thing that can thread all these together is having put a password at one point incorrectly and then forgetting about it or remembering incorrectly? When mostly everyone says they didn't check the checkbox what they're really saying is:


-"I don't remember ever checking the checkbox"

-"I remember unchecking the checkbox"


If you checked the encryption, did a sync, unchecked it and sync again you'd have two backups, one of them encrypted, to which you can revert at any point (knowingly or not). A restore might choose that backup and you might not realize that one is encrypted until you get the password. You might also not remember you had to set a password years or months before because you're inputting passwords all the time. You might have thought it was for the app store, for windows, for authentication as admin, etc.


NO. YOUR LOCAL ENCRYPTED BACKUPS CAN'T EVER BE WITH AN OLD PASSWORD SUPPOSEDLY STORED IN APPLE SERVERS.


NO. APPLE DOESN'T STORE PASSWORDS. IT CAN'T EVER HAVE YOUR PASSWORD BUT WITH A DIFFERENT CAPITALIZATION OR MISSING CHARACTERS. ***IT DOESN'T WORK LIKE THAT***


And, please, stop pretending you know about what you say. You may know how to program and yet have absolutely no clue about how itunes, itunes encryption, ios backups or Apple servers work. You'll end up looking like an arrogant buffon, trying to belittle those that actually have a clue and then mocking their supposedly mediocre work,

Mar 2, 2013 1:02 AM in response to lise67

l had similiar issues trying to restore the backup. after 14 pages and 4 hrs of frustration(seems kinda of standard) l reconnected ipad to a laptop that I think I first hooked through to itunes with. I then went in and ticked encrypt password then changed it. I reconnected ipad to computer with the current backup ,put in the new encrypted password i just set and the #$^&$@ finally restored my current backup. good luck

Jul 19, 2013 9:10 PM in response to wsucoug95

I ran the elcomsoft program, the free version, and got the two letter hint and the number of characters. I just started guessing random words that matched, and got one... NO WAY has any password of mine ever been that. I have no idea where Apple got that password, unless it randomly picked something out of thin air.


I highly recommend the program, it was easy to use and quick. Hopefully now, I haven't opened my computer up to some crazy virus...

Oct 15, 2013 8:14 AM in response to wsucoug95

I figured it out! I too had never set a password, but it kept asking for one when I tried to restore from backup...

Plug in phone;click on the iPhone icon near upper right hand corner of screen;click on summary tab;under "Backups" click the box "Encrypt iPhone backup", this will prompt you to create a password, which will then work when you go to restore again.

Even though you had never selected to encrypt in the past, it still prompts for a password - simply go in and create the password, then you can use it!!

Nov 6, 2013 5:07 PM in response to Msagatov

DITTO

ITUNES IS FINDING SOME PASSWORD SOMEWHERE AND PLUGGING IT IN

@#&*&(%*&^%$%$@!!

or words to that effect

This creates a circular refusal to remove back up encryption on FUTURE BACKUPS!

Summary-> Backups->Encrypt iPhone Backup CANNOT BE TURNED OFF


I am unsure if it remains if you reload itunes after a deletion, but you sure would lose all the other itunes configurations and playlists


Just spent 1 1/2 hours online with apple care who had me purge and restore iPhone, unfortunately to no avail.


Fortunately you can try passwords to your heart's content and (thanks be to the heavenly grid) one finally worked. on try #73

For me it was one I generated on the iphone when it installed iOs 6.1.3

Similar to Msagatov's situation and fix


This is cruel and either the result of a bug or an encouraged error/choice that is not explained

Thank everyone for tips as to where to look for stored obsolete passwords.


Thank fully I was not locked out of a backup, but ability to restore from a back up is a frequently omitted step in confirming that you have actually backed up

Nov 8, 2013 4:00 PM in response to wsucoug95

I had the same problem this is how I solved it


1. Down loaed the following software from PB: elcomsoft posted by mrriser007

2. After installation use the provide serial to register or the program will only give you half the password

3. I used the brute attack numbers fom 0-9 five dights

4. Got my password in like 4 secs. "5842"

5. Where this number came from I have no idea, maybe an old password?

6. Thanks to kennymix for the software suggestion I just got a older version with the serial

7. Always scan all down loads with a anti-virus before opening




HOPE THIS HELPS

Nov 23, 2013 5:30 AM in response to lanfromlacey

Use your computer's password.


iTunes asked you the computer's password once and you typed in (required to toggle on the Encrypt backup password). So, you typed it.


I also thought the same, I never typed any password, but after trying a few times I realized it was an old "login" password on my computer that I didn't use for a long time but it was the one I used to enable the backup password.


It's weird and not very pratical but that's what it is.

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iTunes asking for backup password???

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