went into the local Apple Store, made an appointment with the Wizards. The 2:20PM meeting was running 40 min late, for all Wizard meetings. Had someone connect my phone to an in store laptop and was able to have the phone be recognized by the Apple laptop 30 min later, the download appeared to have installed, after which I had to leave, with a still un-responsibe iPhone. Tried to get support by calling 800-694-7460, took me awhile to locate the device serial number (since it is bricked, and iTunes is of no use). Well I now know how to remove the SIMM card, and glad that my eyes can read the SN number stamped on the SIMM card bracket. Express Lane, seemed to be a good option, even paying for one time support. At this point, if I choose the someone contact me option, the earliest date woudl be Oct 28th ?? I guess that I will stay on hold for awile and rant about what a cluster $&^( this experience has become. NET - NET. Applying the IOS 5 upgrade has rendered a very useful little device into basically a paper weight (aka brick), which is not of much use. The options to remedy this situation which the manufacturer caused, seem to be poorly defined. Apple, go back to making consumer entertainment devices, and stay away from infrastructure devices, which you obviously can not support.