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iOS 5 Upgrade Bricked My iPhone 4 (Stuck in Recovery Mode)

I, like many others, kept getting "An internal error occurred" when trying to upgrade my iPhone 4 to iOS 5. Foolishly, I continued to hit the Update button and try again. It eventually led to my iPhone being in recovery mode. I am now unable to restore the phone due to the ongoing issues with Apple's servers and unable to use the phone because the failed upgrade process placed the phone in recovery mode.

Posted on Oct 12, 2011 2:15 PM

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295 replies

Oct 19, 2011 12:17 AM in response to Joshua Blevins

Same problem here. Agreed to upgrade to iOS5 and, 10 hours later, the progression bar is freezed at 1/20 of the way.


The post I'm replying to dates from the 12th. A lot of people are having the same problem. We are the 19th today - a week later, what solutions did Apple offer? Is there anyone reading these posts out there?


Please solve this mess, I'm not paying to have an iBrick lying on my couch, connected to my computer as in life support.

Oct 19, 2011 10:36 PM in response to Joshua Blevins

I'm having similar issues when I tried to upgrade my 3Gs to IOS5. I backed up everything on 10-18, then on 10-19 downloaded IOS5 (2 hours) in the morning, but had to leave in the middle. Couldn't find the download when I returned, so downloaded again (2 hours), with my ipone plugged into my macbook. Expected it to go immediately to "update", but it didn't. Couldn't find the download, so hit sync. It installs IOS5, but then tries to restore from a backup that is more than a month old. Asks me for my restore password, but I don't recall ever needing a password, and I'm diligent about that. Sync it from the month-old backup, which takes another 3 hours, and when everything appears copied to my iphone, I notice that on the apps page of itunes that none of my phone icons/folders resemble prior organization, which will take another hour to clean. My phone is stuck on "Connect to iTunes", and I can't get past this. So now I'm going out of town for 5 days, no internet access, and I don't have a working phone at all. It's dead.


Way to go Apple!


Suggestions?

Oct 19, 2011 10:56 PM in response to wethorn

The issue doesn't seem to make a difference currently as calling them has done no good either although they offered me support per issue basis. So I asked what is the difference in paying or not paying and the CSR seemed to try and put the issue back on me... saying that if I was staying up to date more often I (Quote) "you most likely would have not had an issue". Personally I never update until at least five days after the most current update provides a successful change over. Come on Apple this after Steve's passing is not a good thing in keeping a vote of confidence you know what I mean.

Oct 22, 2011 11:43 AM in response to bmbSYMC

went into the local Apple Store, made an appointment with the Wizards. The 2:20PM meeting was running 40 min late, for all Wizard meetings. Had someone connect my phone to an in store laptop and was able to have the phone be recognized by the Apple laptop 30 min later, the download appeared to have installed, after which I had to leave, with a still un-responsibe iPhone. Tried to get support by calling 800-694-7460, took me awhile to locate the device serial number (since it is bricked, and iTunes is of no use). Well I now know how to remove the SIMM card, and glad that my eyes can read the SN number stamped on the SIMM card bracket. Express Lane, seemed to be a good option, even paying for one time support. At this point, if I choose the someone contact me option, the earliest date woudl be Oct 28th ?? I guess that I will stay on hold for awile and rant about what a cluster $&^( this experience has become. NET - NET. Applying the IOS 5 upgrade has rendered a very useful little device into basically a paper weight (aka brick), which is not of much use. The options to remedy this situation which the manufacturer caused, seem to be poorly defined. Apple, go back to making consumer entertainment devices, and stay away from infrastructure devices, which you obviously can not support.

iOS 5 Upgrade Bricked My iPhone 4 (Stuck in Recovery Mode)

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