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iOS 5 Wireless iTunes sync..Not really wireless or what?

So.. I got to my iPhone.. Settings > General > click on "iTunes Wi-Fi Sync" .. and the button "Sync Now" is greyed-out... Something like this:




Automatically sync with iTunes on your computer when your iPhone is plugged in to power and connected to Wi-Fi.

Sync Now

Sync will resume when "USER-PC" is available.




Help me please? My intention was to finish syncing (especially my songs) back on my iPhone WITHOUT connecting it either to a computer or a charger!

iPhone 4, Other OS, iOS 5

Posted on Oct 12, 2011 3:06 PM

Reply
168 replies

Jan 1, 2012 9:12 AM in response to PNGC

PNGC wrote:


So.. I got to my iPhone.. Settings > General > click on "iTunes Wi-Fi Sync" .. and the button "Sync Now" is greyed-out... Something like this:




Automatically sync with iTunes on your computer when your iPhone is plugged in to power and connected to Wi-Fi.

Sync Now

Sync will resume when "USER-PC" is available.




Help me please? My intention was to finish syncing (especially my songs) back on my iPhone WITHOUT connecting it either to a computer or a charger!


Hey, hope you got to do the Wifi Sync by now... Well, if you still have not got it. This is exactly what you need to do.... Click the link below and follow the instructions there. It works perfect.


http://support.apple.com/kb/TS4062

Jan 1, 2012 11:27 AM in response to PNGC

For anyone who gets the "Sync will resume when "USER-PC" is available.", and have to restart the computer and ios device, I think I figured out one of the root causes.


The normal DHCP timeout on routers seems to be 24 hours (or it is on the apple airport extreme) and for me, that's way too short for most setups... For anyone with a home network installation, the default DHCP lease time should be a full week.


I was putting my laptop in hibernate mode when I didn't need it. As soon as my computer was in hibernate mode for more than 24 hours at a time, something I often did, prefering to use my ipod for my tunes most days, my laptop was no longer on to renew its address.


The router releases the address when it has not been renewed within 24 hours, and the next time one of the devices would ask for an address, the router would swap around the network addresses. So it turns out, the ios is looking for the itunes library on computer 192.168.1.131 and the router said "nope, you're 192.168.1.132 now", and the ios device can no longer find itunes on 192.168.1.131, where it thought it was before.


I solved most of my wifi sync problems by changing the dhcp address timeout to 7 days and as long as I bring the computer out of hibernate mode at least once a week and don't need to reboot the router, my iphone no longer has a problem finding my laptop when I wake it up.


Rebooting the router causes a whole lot of other headaches and you don't want to do this to fix your wi-fi sync issues, as from my experience, that makes the problem worse.. only reboot the router when it's confused beyond all recognition and you need to restore network connectivity by doing so (and even then it's preferable to try a disconnect from/reconnect to the wan from the router admin interface first if you need to fix your internet connection).


What apple needs to do is fix the bonjour service and have it broadcast some sort of "change of address" message when it realizes the computer has a different IP address.. If the devices don't get that message and are looking for itunes and still can't find it, they should broadcast a "hey itunes computer X, where are you?" not a targetted device to device "are you there?" from time to time and have itunes always respond to the broadcast, so they can figure out where each other is at any time.


I think one of the biggest problems with wi-fi sync is the lack of address change notification between each device and when that happens due to DHCP lease timeouts, sync timeouts and other bad things happen.


At one point, my iphone tried to sync to my laptop which had been given another address, and my ipod got the laptop's original address. When I tried to sync up the iphone from the iphone settings panel, it timed out, but I later found out it managed to put my ipod into a stalled sync state that was very hard to get it out of.... and I also find the error handling during a sync operation that doesn't work or fails to work properly can cause secondary problems like leaving the itunes database in a vulnerable state that can easily corrupt it.... And if you poke it the wrong way by trying too many sync requests or attempting to cancel, then it starts to drop songs and lose track of things. When you do manage to restore proper syncing, it then realizes things are missing, only to recopy those same songs back that it thought didn't belong there from the problematic sync.


And sometimes if you poke it too badly I found it can devastate a great majority of the itunes database, then to restore the device becomes quite the headache and very time consuming.. I managed to have itunes lose nearly 2000 songs from my 11000 song library due to sync failures and I also think it managed to leave some duplicate files around, reducing the available space.

Jan 2, 2012 9:02 PM in response to IngredientX

IngredientX wrote:


radiv78 wrote:


but was the phone fully syncronized with cable before you unplugged it?

it need to be synced with cable and with the settings mentioned before you can unplug it and use wifi-sync.

Yes. To break it down...


1) I connected the iPhone to my computer with my cable.

2) The phone icon appeared in iTunes.

3) I checked the "Allow Sync over Wi-Fi" option.

4) I performed a cable sync.

5) The sync completed successfully.

6) I unplugged the iPhone from the computer cable.

7) The iPhone icon disappeared from iTunes, when my understanding is it should have stayed.

8) I plugged the iPhone into my wall charger in my bedroom (where I still get Wi-Fi signal, and can connect to iTunes on my computer via iTunes Remote).

9) I went to Settings > General > iTunes Wi-Fi Sync.

10) The Sync Now button remained greyed out, with the message "Sync will resume when [my computer's name] is available" underneath the button.


That pretty much covers it. Again, my stats:


Windows 7

iTunes 10.5

iPhone 3GS

iOS 5 (still very obviously)


Hopefully this makes things crystal-clear.

My device was just working fine with "itunes wifi sync" the day before, today when i try to sync some books through itunes the iPad icon which in the DEVICES area was disapeared.


I'm running:


  • Mac OS X 10.7.2
  • iTunes 10.5.2 (11)
  • iPad2 iOS 5.0.1



Anyone, any solutions?

Jan 4, 2012 2:16 AM in response to runze

Its working fine for me

Iphone 4 with 5.0.1, Windows 7, itunes latest version 10


To make it work try this..

1. open itunes and connect your iphone

2. Under 'Summary' tab --> Options --> Select 'sync with this iphone over wi-fi'

3. Click 'Apply' to apply your changes

4. In itunes go to 'Store' tab [this is one of the tabs on top File, Edit. View, Controls, STORE, Advanced, Help]

5. Select 'Authorize this computer'

6. disconnect your iphone and close itunes


So now on whenever you want to sync using wi-fi follow these steps


1. plug in your iphone to power outlet [actually this is optional but do this for first time sync]

2. make sure it is connected to your LOCAL wifi which your laptop is connected

3. on your computer open "Itunes" and minimize the window [YOU MUST KEEP ITUNES WINDOW OPEN/MINIMIZED]

4.now, on your iphone go to Settings-->General-->itunes wi-fi sync (wait for 1 minute or so, if you look at your itunes window on your computer it finds your iphone)

5. Now from your iphone you can click on 'sync now' option to sync


REMEMBER: Just keep itunes window open/minimize on your laptop.


let me know if this helps



now 'sync now' should be enabled at this point

Jan 4, 2012 2:16 AM in response to PNGC

Its working fine for me

Iphone 4 with 5.0.1, Windows 7, itunes latest version 10


To make it work try this..

1. open itunes and connect your iphone

2. Under 'Summary' tab --> Options --> Select 'sync with this iphone over wi-fi'

3. Click 'Apply' to apply your changes

4. In itunes go to 'Store' tab [this is one of the tabs on top File, Edit. View, Controls, STORE, Advanced, Help]

5. Select 'Authorize this computer'

6. disconnect your iphone and close itunes


So now on whenever you want to sync using wi-fi follow these steps


1. plug in your iphone to power outlet [this is optional but do this for first time sync]

2. make sure it is connected to your LOCAL wifi which your laptop is connected

3. on your computer open "Itunes" and minimize the window [YOU MUST KEEP ITUNES WINDOW OPEN/MINIMIZED]

4.now, on your iphone go to Settings-->General-->itunes wi-fi sync (wait for 1 minute or so, if you look at your itunes window on your computer it finds your iphone)

5. Now from your iphone you can click on 'sync now' option to sync


REMEMBER: Just keep itunes window open/minimize on your laptop.


let me know if this helps



now 'sync now' should be enabled at this point

Jan 15, 2012 5:17 PM in response to semantik0

I was going crazy trying to figure this out also. I had tried all the troubleshooting tips, reset all of the routers, reset all devices, and disabled all firewalls and was still getting a greyed out sync button on an iPhone 4S as well as an iPad 2.


My iPhone was plugged into a power strip, so I unplugged it from that and plugged it directly into the wall in my kitchen, and lo and behold the sync now button became available! Now, it is even available when it's not plugged in, as well as when it is plugged into any outlet. Unbelievably, this worked for the iPad 2 as well.


Try this simple solution, maybe it will work for you too. Good luck!



After further troubleshooting because of intermittent connection, I have been able to get constant connections now.

Norton's firewall will block the wifi sync. I have always allowed iTunes to connect to the internet. Going into my firewall settings, Bonjour was blocked. After I allowed Bonjour to connect, my connection is consistent.

Jan 29, 2012 2:46 AM in response to PNGC

Windows users:

Download and install Bonjour Print Services from Apple. Here is the link

http://support.apple.com/kb/DL999


After install, go to Windows Control Panel->Windows Firewall->Advanced settings->Inbound Rules


Find any entries for Bonjour Service, and see what it says under "Profile". If it says "Public", that could be your problem. Double-click each entry, goto advanced tab and enable Private and Domain.

Restart iTunes, now you can wifi sync your iDevices

Feb 19, 2012 4:11 PM in response to grod009

grod009 wrote:


SUCCESS!


After hours of reinstalling iTunes, reconfiguring my network, fiddling with firewall settings, etc, I finally found the setting that was preventing me from syncing via wifi.


I found a setting on my wifi router for "IGMP Snooping". I disabled that bad boy and voila, wifi sync is working flawlessly!


Before I changed that setting, I was diagnosing the network with the "Bonjour Browser" app. I cannot recommend it enough for folks having similar problems. I installed the app on both my iPhone 4s and desktop, and fundamentally discovered that they could see themselves, but could not see each other.


Basically, by disabling IGMP Snooping, multi-cast traffic (which is vital to Bonjour's - and thus wifi sync's - architecture) is allowed to flow more freely on the network.


I don't known what's "IGMP Snooping", and I don't care. I followed grod009's advise and problem solved!


grod009... Y O U A R E A G E N I O U S !!

iOS 5 Wireless iTunes sync..Not really wireless or what?

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