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iCloud Control Panel does not recognize Outlook

I installed the iCloud Control Panel but it doesn't seem to be recognizing Outlook. In the Control Panel header, it says "Install Outlook to use Mail, Contacts and Calendars. Outlook 2010 is installed and the iCloud Outlook Add-In is installed and running.

iPhone 3GS, Windows 7

Posted on Oct 12, 2011 3:43 PM

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64 replies

Oct 12, 2011 9:41 PM in response to superdave88

I have a different kind of problem. I am using macbook pro with OS X Lion and Office for Mac 2011. After I installed the icloud upgrade to the Lion and started syncing my outlook calendar. It moved all my calendar entries to the iCal and cleaned out outlook calendar. Also, iCal is not syncing properly with icloud and my iphone doesnt show the calendar entries which has IOS 5 and all icloud settings are turned on/activated.


Any help...

Oct 13, 2011 3:21 AM in response to DMC_ATL

Same problem for me: Windows 7 64 bits Pro, iPhone 4, Outlook 2010. I have Outlook installed and it has my @me.com account in it, working properly (it receives and sents messages), but iCloud control panel doesn't recognize it and asks me to install Outlook. I have tried to uninstall and reinstall Office 2010 and iCloud, but still the same problem, very annoying, for me iCloud JUST DOES NOT WORK (at least for mails, calendars and notes sync, it works for photos and safari browser).

Oct 13, 2011 8:50 AM in response to DMC_ATL

I'm on a 32-bit Win 7 PC with Outlook 2007 and I'm having the same thing happen. I also notice that then the iCloud control panel applet runs, the icon in the system tray disappears when I mouse over it. The ridiculous part is that one one of the numerous re-installs of the iCloud control panel, I forgot to close Outlook, so the install routine told me to close it or it wouldn't work properly. So, it sees that Outlook is there during the install but not after???? I installed it on another computer to test and it works properly - trouble is, I don't use that computer for Outlook. Hurry up and wait for Apple to correct the installer???

Oct 13, 2011 10:07 AM in response to TheCranium

I have the same setup as sceloglaux (Win 7 64 bit Home, iPhone 3GS, Outlook 2010).


I tried a reboot, uninstall, reboot again, disable and close anything I can, then reinstall. Still the same problem.


Athough I'm not sure if I got this message before:

Outlook Setup Error

Your setup couldn't be started because of an unexpected error.


User uploaded file


Clicking the report button brings up my profile dialog box, then I choose my profile and it just goes back to the error dialog. Try again does the same thing.


sceloglaux - it sounds like you got it working. Care to enlighten us on what steps you took?


Do I need to have an me.com e-mail account set up first? I don't want to sync e-mail, just calendar and contacts. I tried setting up e-mail in case that's the missing link, but I'm having trouble with that as well (separate thread, probably server issues).


Thanks.

Oct 13, 2011 10:26 AM in response to jod-zeee

You need to have an iCloud account (formerly a .me account) to log into the control panel applet. You don't have to sync mail in order to sync Contacts and Calendars/Tasks. I was able to do it with some dummy data on one of my other computers (64-bit Win 7 Pro)


All the icons on my control panel are greyed out (forgot to mention that earlier) so I can't even set up Bookmark synching or Photo Stream.


I know none of this is helpful, but the more "sypmtoms" we throw up here the better!

Oct 13, 2011 11:08 AM in response to jod-zeee

Jod-zeee - I should clarify - what I got to work after several goes was a set of settings in Outlook that allowed me to send via the me.com smtp server. The ones on the Apple site failed.


But I did wonder if there was just too much traffic today and I just finally got through after a lot of goes. Anyway, I checked the iCloud control panel again just now and still see email, contacts and calendar greyed out with the offending "install outlook..." message.

Oct 14, 2011 2:35 AM in response to DMC_ATL

I have the following :


iTunes 1.5

Windows Home Premium version 6.1 Build 7601 Service Pack 1

Microsoft Office Professional Plus Version 140.6105.5005 with Outlook 64 Bit


Since April when I upgraded to Windows 7 and Outlook 2010 I haven't been able to sync the INFO tab in iTunes (Bookmarks, Contacts, Calender etc) even with previous version of iTunes. A message pops up.


I now have iCloud which is great as I can back-up online. I downloaded the iCloud control panel and this just simply 'hangs' on signing in so cannot sync with Windows applications. In Outlook, there is an iTunes and iCloud add-in.


This is driving me crazy as it used to syncing worked before in my previous PC (Windows XP and Outlook 2010)


Can anybody help please??????????

Oct 14, 2011 9:00 AM in response to DMC_ATL

This has been open for quite a while with no answer but nearly 400 views and posts from others who seem to having the same problem. Since there doesn't seem to be any urgency to fix this on the part of Apple, I guess I'm just going to set this aside for now. Meanwhile, if anyone comes up with a good solution, please post it here -- it would be much appreciated.

iCloud Control Panel does not recognize Outlook

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