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iCloud Control Panel does not recognize Outlook

I installed the iCloud Control Panel but it doesn't seem to be recognizing Outlook. In the Control Panel header, it says "Install Outlook to use Mail, Contacts and Calendars. Outlook 2010 is installed and the iCloud Outlook Add-In is installed and running.

iPhone 3GS, Windows 7

Posted on Oct 12, 2011 3:43 PM

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64 replies

Oct 14, 2011 11:13 AM in response to jod-zeee

Update: I installed it on another, similar PC (Windows 7 Home, Outlook 2010) and it seems to be working great. I've tried lots of different things on mine and still can't get it to recognize Outlook.


One thing I just thought of that's different is that on the one I have problems with, I have other versions of MS Office installed (only Outlook 2010 though). I wonder if that has anything to do with it?


I wonder what else could be getting in the way. Does anyone else who is having this issue have any special customizations we can narrow it down to?

Oct 14, 2011 12:18 PM in response to jod-zeee

You may be onto something. I also have pieces of older versions of Office installed on mine (Access 2007, FrontPage 2003), as several of my clients still rely on those and I need them installed for the development work I do. I've got other computers with Outlook on them that only have one version of Office installed, so I'll try intsalling the iCloud Control Panel on them and let you know what happens. Thay all have different operating systems as well, so that may help narrow down the focus (Windows 2007 Professional 32-bit, Windows Server 2008 and Windows 8 Developer Preview).


As an FYI, on my primary computer I'm running Windows 7 Ultimate 64-bit and Outlook 2010 32-bit.

Oct 14, 2011 3:26 PM in response to jod-zeee

Well, after another successful install on yet another computer that isn't the one I need the iCloud control panel on, I'm going to bite the bullet... back up my computer and re-load Windows 7, Outlook and immediately install the iCloud control panel - I would bet that it will work. Not that this particular computer has a crazy amount of stuff on it, but there must be something that is causing the applet to not install correctly.


In all the other installs, the iCloud icon automatically runs and appears in the system tray when the computer starts... on the "bad" computer, the icon doesn't even stay in the system tray when I mouse over it when the control panel is running!


This is me giving up on Apple fixing the problems we're having on our Windows computers!!!

Oct 14, 2011 5:26 PM in response to DMC_ATL

Like I stated before - and to keep with staying on topic....this is the screen I keep getting. The error reads, "Install Outlook to use Mail, Contacts, and Calendars" however you can clearly see MS Outlook 2010 in teh background!


Now, on my laptop (which also has Office 2010) the install worked fine! For some reason, I cant get my PC to install the Cloud!


User uploaded file


HELP??????????????????

Oct 14, 2011 6:49 PM in response to DMC_ATL

I have installed and reinstalled, but the iCloud icon in Control Panel is non-functional. It will not open. On reinstallation the box is checked saying to open iCloud control panel, but nothing happens. It says it was installed correctly. When I initially installed iCloud it worked fine, but now does not. Any suggestions. Everything seems fine, but in Outlook 2010 it sees nothing in Calendars and Contacts. A real mess.

Oct 14, 2011 6:57 PM in response to jod-zeee

no, but it it FIXED finally............AFTER 48 hours! Here is exactly what I did!!


1.) Removed ICLOUD...........

2.) Restarted my machine

3.) Right-click "My properties".

4.) Look in lower hand corner and select "Windows Updates"

5.) There is MS Office 2010 "IMPORTANT" update dated 10/14/11 <---- Looks like Microsoft pushed out an update

6.) Installed the update. Its about 390 MB <--- it may take a while.

7.) Restarted my machine

8.) Re-installed ICLOUD

9.) Icloud installed without a problem!


FINALLY!!!!!!!!!!!!!!!!!!!!

Oct 14, 2011 7:49 PM in response to DMC_ATL

I followed the suggestion of uninstalling iCloud Control Panel. Restarting. I could not find the Office 2010 update so reinstalled Control Panel for iCloud. It finally opened and I made my seletions and my calendar and contacts are back. However the calendar and contacts between my Macbook Air, Iphone and Pc are different. The PC is missing one Calendar or parts. Info is on the Macbook and iphone. A new event I put into the iphone does not flow to the Macbook or PC. Any suggestions? At least I got my contacts and most of the calendars. back.

Oct 14, 2011 7:51 PM in response to jod-zeee

I have the same problem and I resorted to reinstalling my windows 7 and office and finally iCloud could detect my outlook 2010. However, about halfway through the sync, there was an unknown error and the sync failed. :(


I too have the older office 2003 installed for Word and Excel, only outlook is 2010. I wonder if it's because having mixed versions of office applications are creating the problem....

Oct 14, 2011 8:09 PM in response to EbonyMonk

The updated is Service Pack 1 for Microsfot Office 2010 (KB2510690) 32-bit edition. On my laptop I needed to download the 64-bit edition. Both machines are running Windows 7


Regarding the "error" after you check the tasks in the cloud. I got around the error by selecting an item at time. Yes, its slow but it worked for me. First Photos, than, tasks, than calender, than mail and contacts LAST. I was able to get both machines and my iphone and ipad all syncing! FINALLY!!!

Oct 14, 2011 9:48 PM in response to EbonyMonk

Okay, FINALLY. But I'm not out of the woods yet, it's all funky with duplicates and missing folders. But at least it's working.


I tried uninstalling older MS Office Apps, then reinstalling iCloud, that didn't work.


Next, I uninstalled Google Apps Sync along with other apps I no longer needed. So I can't pinpoint it, but I'm willing to put money on Google Apps being the problem.


I didn't even need to reinstall iCloud to make it work, however, I realized that too late. After I clicked "remove" I noticed the icons were not grayed out (I did it so quickly since it was only the 100th time I've uninstalled it in 48 hours).


Anyway, it works now (somewhat) so I guess I'm off to another thread to see about the duplicates issue. I can handle getting rid of the duplicates or replacing with a backup copy ... but the weird thing is that it didn't create the "Home" and "Work" calendars that I thought were default (that's what it created on the other PC I installed on ... which I don't happen to have access to now).


Wish me luck.

iCloud Control Panel does not recognize Outlook

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