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iCloud Control Panel does not recognize Outlook

I installed the iCloud Control Panel but it doesn't seem to be recognizing Outlook. In the Control Panel header, it says "Install Outlook to use Mail, Contacts and Calendars. Outlook 2010 is installed and the iCloud Outlook Add-In is installed and running.

iPhone 3GS, Windows 7

Posted on Oct 12, 2011 3:43 PM

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64 replies

Oct 15, 2011 12:13 PM in response to michaelfromlakeland

Yes, definitely back it up first. I simply created a new PST in Outlook and copied my calendar and contacts there first. When I got duplicates, I deleted them all from the new iCloud PST and replaced them with the others. So far it's working fine. When my husband comes back online with his PC, I'm a little nervous that things will go haywire again, but eventually I think I'll get it working!


Notes: Calendar items that were invitations can be a bit wonky. I had one that resent the invitation to all participants (from an e-mail account that isn't necessarily associated with it!) and I wasn't even the one who originally created the invitation, only a participant! I also accidentally cancelled someone elses party (~50 invitees). Guess I'll be drinking a lot of her beer that night 😉


When copying items back I had a few hiccups (I think it was items with attachments, ones that were appointments and such), but eventually got them all back in there.


I had no problems with the contacts (that i know of).


Good luck!

Oct 19, 2011 12:23 PM in response to DMC_ATL

I had the same issues. I was being told that I could not sync contacts/calendar/tasks, etc until I had enabled mail in outlook. my @me email address was already in outlook and I could send and recieve emails to the account, but I could not apply checkmarks to the icloud manager for contacts nor calendars. Then I tried something different. I made my @me email the default email and tried again, and it worked. Not sure why it would care which is the default email for outlook, but it worked for me. I am on Windows 7 using outlook 2010.

Oct 19, 2011 1:20 PM in response to jamescring

As I mentioned in an earlier post, I gave up and re-did my computer. Backup, fresh install of Win 7, run ALL the Win updates, installed Office 2007, installed iTunes, install the iCloud Control panel and.... it worked. Of course it worked.


Until I realized that the iCould was not pushing all my calendar events down to the PC. Contacts were complete, but only about 25% of my calendar events were making their way to the PC - even after leaving it sync up for a day.


End result: giving up on the cloud and manually synching my iPhone to my Outlook on the PC. Good luck to you all and I'll see you in the Apple store when we all buy MacBook Pros!!!! HA!!!

Oct 19, 2011 1:25 PM in response to jamescring

James - I found out that to get the iCloud control panel to work I had to delete iCloud control panel then restart my machine. Then reinstall control panel and make sure the box is checked saying open icloud control panel. If I do this I can open the control panel, no other way worked for me. Then I check what I need to sync.


I have found out that the control panel link will just stop working. I then have to repeat the sequence. One other issue with icloud is that if you have contact lists that they will be deleted when ever you have an issue with iCloud. Apple has a few bugs to fix.


I hope this helps.


Mike

Oct 21, 2011 12:19 PM in response to DMC_ATL

If the problem is that the ICloud control shows that Outlook needs to be installed and the controls are greyed out and you have the correct version of Outlook installed then as has been suggested by another in the discussion I solved the problem as follows:


1. Check your computer for windows updates - you should find an 'important' update for upload. This is a recent update so could easily have been missed especially if you have opted for manual control of updates. This is a large file and takes a while to download and install. To easily find the Windows update control you can type 'updates' into Windows help and follow the instructions that will open the updates window

2. Re-boot - your system as instructed following the install of the update

3. ICloud control - check the control. You should now see that Outlook is available. You can tick required boxes to sync. If you have Outlook open you will ask you to close it to avoid data errors

4. Outlook - open Outlook and you should have sync information visible that includes calendar and contacts.


You may have some contact conflicts that need resolving.


The problem is solved by the recent update and this needs to be installed to overcome the problems. This probably explains why some users are able to install on one computer but not on another.


What a pleasure it was after 2 hours to solve this one!! . Thanks to the others who got there first.


The only variation was that I did not uninstall the ICloud control as suggested or delete any files!!!


Good luck.

Oct 24, 2011 8:26 AM in response to DMC_ATL

Here was my propblem (Same as menekse). Everything would sync with outlook except for the calendars. It would continually tell me to enable mail in outlook, but my icloud account was there and working properly. The fix was simple. Go into your settings and make your icloud mail account the default account to send and receive from. Then close outlook go into icloud, check the box for calendars and let it setup. Then open outlook back up and everything is set.


On a side note. Maybe some one could answer this....I now have everything set up properly. Now the problem I am having is when I enter a calendar entry in Outlook, it doe not pop up in my iPhone 4 calnedar. How do I get ti to sync automatically? I am running Outlook 2010 on Windows 7 Ultimate and iPhone 4 Verizon.

Nov 1, 2011 2:33 PM in response to DMC_ATL

I had been looking through this post for a solution to my problem. I didn't find one. After spending several hours on the phone with a number of Apple "helpers" the problem disappeared. I suspect a number of the people having difficulty have trouble for the following reason:


You are running a Click-To-Run version of Outlook.


The Click-To-Run version of Outlook is installed automatically by the installer if your connection speed is high enough (without telling you) and limits the space requirement on your PC by running the software remotely (so helpful). That being the case, you in fact don't have a version of Outlook installed on your computer; therefore, iCloud doesn't recognize Outlook.


To determine if you're running a Click-To-Run version of Outlook go to the control panel > uninstall a program and look for Microsoft Office Click-To-Run in the list. If you find it and you're having trouble as described in the previous posts... congratulations. You just identified the problem.


Microsoft has a not-so-explicitly-descriptive website regarding how to convert your Click-To-Run version to an MSI-based version.


http://office.microsoft.com/en-us/excel-help/click-to-run-switch-to-using-an-msi -based-office-edition-HA101850538.aspx


Basically you'll need to uninstall the Click-To-Run version, and reinstall Outlook (or Office in my case) with your modem disconnected (or at least that worked for me). Once the program has installed you can replug in your connection and register your product.


iCloud will now work.


Your welcome Apple world!


Diddy

Nov 8, 2011 11:44 AM in response to DMC_ATL

I just installed iCloud and it is syncing fine between iphone and ipad. I can't get it to sync with Outlook 2010 on my PC. I've tried adding the account, but it won't accept it. I think that i need to do this manually, but don't know if it's POP3 or IMAP. also don't know what the incoming and outgoing server is.


Will setting up this mail account, get my calendars and contacts to sync between my devices? That is what I want. Otherwise, I'll just delete iCloud.

Dec 21, 2011 9:42 PM in response to jod-zeee

It is not MS Word Problem,

Apple must have a serious problem, this happening all over.

Apple never admits a problem exists unless they know how to fix it.


Ask yourself why there are NO moderators here answering to the to dilemma we face.

No answer yet, is because Apple doesn't admit to problems.

Why not have staff , say, Yes, we ahve an issue ands we are working on it.

Why? Because, then, our cries are considered justified.

Actually this a form of abusive behavior.


Ask any psychologist. They are ignoring our pain with the software they developed and sold us.

And they don't answer to it. THAT"S ABUSIVE.

iCloud Control Panel does not recognize Outlook

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