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  • Joey Pepperoni Level 1 (0 points)

    Hey Everyone, just wanted to give an update from my side (OP).


    I actually gave up the fight and have just settled with using two different accounts like Apple recommended. My old MobileMe account for iCloud and my gmail for iTunes and iTunes in the cloud. A bit annoying, but I couldn't wait for a solution from Apple.


    Frustrating part out of all this is that now I lost my old Apple ID I used with itunes which was super simple and easy to type... now I have to use my email address.

  • Badger Level 1 (50 points)

    I got an update today from the Apple tech team and essentially they don't know what the problem is and when there will be a fix for the issue.


    It's my email address (which is O2 in the uk) but I think it's older accounts that's the issue


    Basically you just have to create a new Apple ID to use with iCloud then keep your old Apple ID for iTunes purchases et cetera


    He thinks there will be a fix but there is no info at all on the issue or if it will be fixed or not

  • Badger Level 1 (50 points)

    I went up as far as I could to about third line and they saw there was a problem but no idea as to why or any idea if it could be fixed

    They certainly couldn't do it

  • davidfromrockford Level 1 (0 points)

    Exactly the same problem. Lots of threads related to this stuff. I agree that going to just a account works, but what will I be giving up not using my long-time apple I'd, which has years of history attached to it?

  • 4S User Level 1 (0 points)

    I received the same error while trying to activate 'find my iphone' app. I called Apple and the tech asked me to reset network settings on the Iphone 4S, as part of troubleshooting. That didn't solve the problem. What solved the problem, atleast for me, was I changed password of my old itunes account by logging to and used  that ID and password ( an hotmail account) to login to icloud. I was able to login successfully and set up icloud on the phone and activate find my iphone app.

  • aguila Level 1 (0 points)

    Since having icloud All my apple id's are a mess. I had to start creating new ones since it did not even accept the old ones. did not accept my date of birth! (am i demented of what?) and i dod not even get e-mails in order to set up new password. and if it finally works this new password does not work. I got totally stuck with updating apps and cannot move anywhere with it since icloud. not to mention that i had lost all my contacts while updating! WHAT A MESS!!! IS APPLE AT LEAST OFFERING HELP FOR THE MESS THEY HAVE CREATED?

  • bobfromnebo Level 1 (0 points)

    I can log into everything in iCloud EXCEPT mail.  My apple id is a address.  On, I get an error message saying "Cannot load mail".  On my iOS devices (all running iOS 5) when I open mail, it says the user name or password is incorrect.  I've tried resetting everything, have 2 open cases with different apple support divisions...  nothing.  Any suggestions?

  • Jeremy Bohn Level 2 (300 points)

    I'd like to know if I can convert my old AppleID (not an email address) into iCloud and get a email address, therefore retaining my store purchases etc. I know I would have to change my AppleID into an email address, but when I convert that to iCloud will I be given the opportunity to make it into an iCloud email?

  • christopherfrombusselton Level 1 (0 points)

    Add me to the list!


    I'm also getting the "Apple ID Unsupported" error on my Apple ID, which ***** since I use the one account for everything including my purchases and my iOS Developer subscription.


    When I try to log into, it says I need to move my MobileMe account across to iCloud. Trouble is, I've never had MobileMe and my ID doesn't work on that website either.



  • davidfromrockford Level 1 (0 points)

    This is EXACTLY the solution I came up with..complicated by managing my wife's iPad, my ipdad2' two macs, and two new iPhones, not to mention my kids' iPods:


    Use my old address for all iTunes and iStores

    Establish and use a new (I was lucky, I could use the same name as my one yet) for all iCloud items on my iPad, iPhone, my Mac

    Establish and use a new for my wife's iPad, iPhone, and Mac for iCloud, while using old address for the stores On her machines yet, too


    So far, things are syncing, and I am no longer spending valuable hours reading blogs and trying to figure fixes out.

    It is already apparent this will require discipline about which appleID each of us uses for each setting/store/iCloud function. And I still don't know if I will successfully get everyone access to our family music collection on all devices, but I have found that you can still resort to a plug-in sync in well as a wifi one... that allows my wife to pick her music to download to her iPhone from our family collection using the appleID. So' so far, it doesn't seem like I have giving up anything with the multiple id's.

  • Picasuo Level 1 (0 points)

    what's wrong with iCloud & apple?

  • laura38104 Level 1 (0 points)

    Nothing helps.  I've had a new iMac for a week and new iPhone 4S for a few days longer and the whole Apple ID and iCloud thing still won't work.  No one at the 1-800 number can help either.  I'm upset that I can't use these features or buy new stuff for either of these products because of some technological issue no one understands.  I had two Apple id's when this began:  a very old one (my e-mail address) and the one I've used for the last 5 years that is the part of my e-mail address before "".  The new computer and phone will not let the ID be my Apple ID, and I can't make the non-yahoo id into an Apple ID because one already exists.  Additionally, the two id's can't be synced.  One of the many 1-800 Apple rep's I've spoken with over the last week ahd me create a brand new gmail-based Apple Id.  I really don't want three accounts to maintain.  The last 1-800 rep told me to go back to using the account, but every time I try, I get error messages which will not allow me to log in.  THIS IS SO FRUSTRATING.  Somehow, despite all of this, my iPhone and iMac are actually syncing in some sort of wireless situation, but neither the iMac nor any Apple technological system/expert can tell me how or with which ID.  None of my contacts have transferred from phone to computer via iCloud and I can't use FaceTime on the computer b/c I guess that's governed by the iCloud as well. Ahhh!  Isn't there anyone who can help????  Apple, now is the time to save the day.

  • Damien76 Level 1 (0 points)

    same here, i can sign into icloud - using my login details, but cannot access mail on mac, pc, phone or ipad!


    has apple responded to anyone on when this will be resolved? a quick google search highlights an awful lot of people asking the same question!

  • Marcus McCray Level 1 (0 points)

    I had the same problem but it turns out it was the corporate wireless network. When I turned off wireless and just used 3G I was able to sign-in to iCloud successfully.


    Hope this helps!


  • jey2011 Level 1 (0 points)

    FWIW, I just solved it by turning off Little Snitch. Hope this helps somebody.