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iMessage stuck on verifying my phone number

iMessage can't seem to verify my number, its the same with Facetime


All it says is verifying number, and as a result it doesn't work


Any help? or someone else getting this?

iPhone 4

Posted on Oct 12, 2011 4:20 PM

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Posted on Apr 19, 2017 4:15 PM

I followed all of the steps but it didn't work. It will only let me add a new email and won't let me remove the email that's in there for iMessage. I can't even click on my phone number in iMessage settings because it's gray and has a loading symbol next to it. I tried turning iMessage off and on, Facetime, and tried restarting the phone. Nothing's working.

65 replies

Feb 1, 2012 2:56 AM in response to nada.hachem

Having same issue as this, iMessages worked perfectly from the time I got the phone (i4S) turned iMessages off (don't know why) but ever since it won't verify my phone number. My email verifies but phone conitnually says verifying and then eventually says "verification unsuccessful".


Have tried:

- turning iMessages on/off

- resetting network settings (multiple times with iMessages on and then off)

- checked my phone number in Settings -> Phone (it's correct)

- changed my own phone number in contacts to include +61 country code.

- set time automatically (already set on this, I was sceptical anyway)

- hard reset


Don't really want to restore the phone. Just annoying that it WAS working then stopped...


Any more news on this front???

Feb 8, 2012 11:12 PM in response to GrantW01

About 8 hours ago my daughter went and decided to change her Apple ID password unnecessarily, which seemed to freak out iMessage. I've turned it off and on, signed out, reset network settings, rebooted the phone, replaced the SIM, and other things, and the phone number is stuck on Verifying.


My theory is that the iMessage servers have locked her out because the phone tried to log in with the old password too many times.


At http://support.apple.com/kb/TS2755, under If you still can't send or receive iMessages, it says this:


iPhone automatically registers your phone number for use with iMessage during activation. If you encounter issues activating or using iMessage with your phone number:

  • Verify that you are connected to a cellular network.
  • Toggle iMessage off and on in Settings > Messages.
  • If you are unable to activate iMessage on a device after remote wiping it, wait at least 24 hours and try again.


So I'm going to take a hint from that third bullet (even though this isn't a remote wipe situation), and just leave iMessage off for many hours to see if Apple's servers decide to play nice tomorrow.

Feb 13, 2012 7:20 PM in response to chcn

I discovered that the problem in my case is that my daughter is using a pay as you go carrier that does not support SMS short codes. It appears that—similar to the Facetime phone number registration—iMessage sends a hidden SMS to a short code to register the phone number. Since that SMS message never gets out, the phone number registration process can never complete. There was a short window when this provider was supporting short codes, and that must have been when we activated it the first time, but alas, no longer. So I'm just leaving iMessage off completely on her phone and sticking with good old SMS.


http://www.speakoutwireless.ca/speak/phone-features/imessage-and-ios-5/

Mar 31, 2012 12:06 PM in response to GrantW01

Ok, so this morning I was playing in the Settings app and decided to try what will happen if I turn iMessage OFF, so I did, and then turned it back on and my phone number kept on saying "Verifying"... it took over 12 hours with no luck!!


Took ou the SIM card and nothing, quit app setting and nothing... so here's what I did and it worked


- Turn off iMessage

- Turn off FaceTime

- Make sure your "My Number" is set correctly (Mine was set as +962 "didn't work" so I decided to change it to 00 962 "which worked")

- Airplane mode, turn it ON

- Settings -> General -> Rest -> Rest Network settings

- wait for the phone to come back to life

- Turn On iMessage (and it will verify in seconds)

- Turn On FaceTime (and it will verify in seconds)


Quit all of your apps just in case and I am not sure how this thins of "Set date to Automatic" but mine was already set!


Good luck guys and Thank you everybody's sharing for their experience 😀

Feb 22, 2012 10:28 PM in response to showday79

I had the same issue on my wife's phone. It would lock and freeze too.

Finally tried this


At phone screen where it would say phone number unknown. Eject sim. Wait. Insert sim. I would find cell data.

It actually crash out of setting. So I reopen and verified it all was there and working.


Another option people can try if other solutions doesn't work.

iMessage stuck on verifying my phone number

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