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iMessage stuck on verifying my phone number

iMessage can't seem to verify my number, its the same with Facetime


All it says is verifying number, and as a result it doesn't work


Any help? or someone else getting this?

iPhone 4

Posted on Oct 12, 2011 4:20 PM

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Question marked as Best reply

Posted on Oct 27, 2011 11:01 AM

I'm having the exact same issue. In my Message preferences it says "Verifying" next to my phone number for about a day, and then it changes to "Error". I've tried doing a full restore on the phone, and I've reset network settings as the instructions above say.


I've spoken to Apple and Verizon on the phone. First, apple told me to call Verizon and have them re-provision MMS and SMS on my account. They tried doing that to no avail. They then put Apple on the line who offered to exchange my phone for another.


It seems strange that there would be something so particularly wrong with my phone that it would cause this minute problem when everything else on the phone works fine and so many others are having the same problem.


Any thoughts?


User uploaded file

problem.

65 replies

Feb 1, 2012 2:56 AM in response to nada.hachem

Having same issue as this, iMessages worked perfectly from the time I got the phone (i4S) turned iMessages off (don't know why) but ever since it won't verify my phone number. My email verifies but phone conitnually says verifying and then eventually says "verification unsuccessful".


Have tried:

- turning iMessages on/off

- resetting network settings (multiple times with iMessages on and then off)

- checked my phone number in Settings -> Phone (it's correct)

- changed my own phone number in contacts to include +61 country code.

- set time automatically (already set on this, I was sceptical anyway)

- hard reset


Don't really want to restore the phone. Just annoying that it WAS working then stopped...


Any more news on this front???

Feb 8, 2012 11:12 PM in response to GrantW01

About 8 hours ago my daughter went and decided to change her Apple ID password unnecessarily, which seemed to freak out iMessage. I've turned it off and on, signed out, reset network settings, rebooted the phone, replaced the SIM, and other things, and the phone number is stuck on Verifying.


My theory is that the iMessage servers have locked her out because the phone tried to log in with the old password too many times.


At http://support.apple.com/kb/TS2755, under If you still can't send or receive iMessages, it says this:


iPhone automatically registers your phone number for use with iMessage during activation. If you encounter issues activating or using iMessage with your phone number:

  • Verify that you are connected to a cellular network.
  • Toggle iMessage off and on in Settings > Messages.
  • If you are unable to activate iMessage on a device after remote wiping it, wait at least 24 hours and try again.


So I'm going to take a hint from that third bullet (even though this isn't a remote wipe situation), and just leave iMessage off for many hours to see if Apple's servers decide to play nice tomorrow.

iMessage stuck on verifying my phone number

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