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iMessage stuck on verifying my phone number

iMessage can't seem to verify my number, its the same with Facetime


All it says is verifying number, and as a result it doesn't work


Any help? or someone else getting this?

iPhone 4

Posted on Oct 12, 2011 4:20 PM

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Question marked as Best reply

Posted on Oct 27, 2011 11:01 AM

I'm having the exact same issue. In my Message preferences it says "Verifying" next to my phone number for about a day, and then it changes to "Error". I've tried doing a full restore on the phone, and I've reset network settings as the instructions above say.


I've spoken to Apple and Verizon on the phone. First, apple told me to call Verizon and have them re-provision MMS and SMS on my account. They tried doing that to no avail. They then put Apple on the line who offered to exchange my phone for another.


It seems strange that there would be something so particularly wrong with my phone that it would cause this minute problem when everything else on the phone works fine and so many others are having the same problem.


Any thoughts?


User uploaded file

problem.

65 replies

Feb 13, 2012 7:20 PM in response to chcn

I discovered that the problem in my case is that my daughter is using a pay as you go carrier that does not support SMS short codes. It appears that—similar to the Facetime phone number registration—iMessage sends a hidden SMS to a short code to register the phone number. Since that SMS message never gets out, the phone number registration process can never complete. There was a short window when this provider was supporting short codes, and that must have been when we activated it the first time, but alas, no longer. So I'm just leaving iMessage off completely on her phone and sticking with good old SMS.


http://www.speakoutwireless.ca/speak/phone-features/imessage-and-ios-5/

Feb 22, 2012 10:28 PM in response to showday79

I had the same issue on my wife's phone. It would lock and freeze too.

Finally tried this


At phone screen where it would say phone number unknown. Eject sim. Wait. Insert sim. I would find cell data.

It actually crash out of setting. So I reopen and verified it all was there and working.


Another option people can try if other solutions doesn't work.

Mar 31, 2012 12:06 PM in response to GrantW01

Ok, so this morning I was playing in the Settings app and decided to try what will happen if I turn iMessage OFF, so I did, and then turned it back on and my phone number kept on saying "Verifying"... it took over 12 hours with no luck!!


Took ou the SIM card and nothing, quit app setting and nothing... so here's what I did and it worked


- Turn off iMessage

- Turn off FaceTime

- Make sure your "My Number" is set correctly (Mine was set as +962 "didn't work" so I decided to change it to 00 962 "which worked")

- Airplane mode, turn it ON

- Settings -> General -> Rest -> Rest Network settings

- wait for the phone to come back to life

- Turn On iMessage (and it will verify in seconds)

- Turn On FaceTime (and it will verify in seconds)


Quit all of your apps just in case and I am not sure how this thins of "Set date to Automatic" but mine was already set!


Good luck guys and Thank you everybody's sharing for their experience 😀

Mar 31, 2012 10:51 PM in response to Smcgie

I am still stuck 😟. I completely reset the phone. I tried the turning off and turning on thing too. Nothing worked. I can use imessage with my apple ID (facetime too) but My old number is stuck in there and it keeps saying "verifying". Also, when I put both facetime and imessage on it says "waiting for activation" and NOTHING happens...I'm starting to regret the switch to apple...blackberry was waaaay easier...


I'll appreciate any help I can get on this.

Apr 1, 2012 4:39 PM in response to John Eriksson

Dude, this worked!!! I have spent over 6 hours on the phone with an apple iOS Sr. advisor and he told me that apple has no idea why this is happening and he couldn't tell me when it will be fixed. Apparently Apple can't / wont use a debug to fix issues. My only problem now is that once I connected to WIFI, the iPhone 4 re-sent my messages as test messages. I turned off send as SMS when iMessage is unavalable, but atleast I can send iMessages again. I will wait to hear from Apple...thanks man!

Apr 2, 2012 6:36 AM in response to Jim Wheeler

Stopped working after 45 mins, wifi or not. This trick below works to get it to verify, but I basically have to do this every half hour in order for the phone to send iMessages. Also, after 30-45 mins, the phone will start resending my sent iMessages as text messages. Very annoying for me and who I am messaging.


- Turn off iMessage

- Turn off FaceTime

- Airplane mode, turn it ON

- Settings -> General -> Rest -> Rest Network settings

- wait for the phone to come back to life

- Turn On iMessage (and it will verify in seconds)

- Turn On FaceTime (and it will verify in seconds)

Apr 25, 2012 11:58 PM in response to GrantW01

I had the same issue. After resetting it multiple times (mainly turning the IMessage on and off a ton and only hitting 'Reset Networks' 3 times), it reactivated. It took about 30 minutes for me to fix but I’m glad to have it back. Apparently people would send me messages (from 2 different people on different providers) and it would say 'Delivered' on their phone even though I never received it. Not sure if it was an error with my carrier or the IPhone but by reading this, it seems to be an IPhone issue and also common. Although I love my IPhone, i wish i wouldn’t have to jump through hoops like this for it to work properly (I only owned it for 4 months and never had a major issue like this before).

iMessage stuck on verifying my phone number

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