While my phone is backing up, before iTunes installs iOS 5, I get error (-5000) and it says if I continue, I will lose all the content on my phone. HELP!!! Thanks in advance!!!!!
iPhone 4, Windows Vista
i have the same problem!!! other people have the same rror but a different number!!!
Same issue here with iPhone 4 and iPad 2. Appalling release by Apple. The lack of communication regarding these issues is astounding. Steve would be turning in his grave at the massive reputation damage done with this release and the lack of general community support. Android would be loving it.....speaking of which been meaning to check out an Android for a while now :)
I too have received this error. I cancelled the download and will try when I think it is safe. Unless someone knows how to fix this?
I had this same issue. Try disabling your antivirus and firewall... After I did that I upgraded without any issues.
Thanks I will try it and let y'all know. If it doesn't work, I'm going to an Apple store Sunday!
Just thought I'd chime in - having the same problem. I have tried 4 times to update with the same result: "an error occurred while backing up this ipod (-5000).
I am wary of disabling my antivirus/firewall for the amount of time it will take to do the upgrade; why should this be necessary?
I will try again later with Norton disabled later and repost.
I'm not sure how to re-mark your answer to correct answer, but it did the trick. I agree with mrdet7 that it shouldn't be necessary, but I'm just glad it worked and I didn't have to contact Apple. Thanks!
I am having the same problem with my 4th gen ipod touch, please notify me if taking off the firewall/anti-virus works. Don't know if this matters, I have Norton too.
If you are using a windows based computer you must disable your virus software because it see's a apple product as an unknown program.
Disable virus software worked for me, after install just restart it.
Temporarily disable your antivirus software. I had the same issue trying to install iOS 5 until I read some other posts. It worked for me, and I use Microsoft Security Essentials on Windows 7. I tried installing iOS 5 three times and got the error (-5000), then disabled Microsoft Security Essentials realtime protection, then it upgraded to iOS 5 just fine. Be sure to re-enable realtime protection after your iPhone/iPod/iPad update.
I did the same on Windows XP. Disabled Firewall and Microsoft Security Essentials. Worked fine after 3 failed attempts with Error-5000.
Thanks
How do you disable Firewall and Microsoft Security????
Thanks
Well, I truly do appreciate the answers posted on this issue... "but" for Mac users who don't use anti-virus software, this issue is still unresolved. 😟 This is the very first time that I've experienced a software update from Apple that didn't work. Doesn't Apple test their software before releasing it? I mean, this can make them look pretty bad in the public's eye. Hopefully there's a software update that will fix this soon. I've searched online for a resolution and have discovered that there are many people who are experiencing this same problem.
How did you disable Microsoft Security Essentials? I was able to turn off the firewall, but my iphone still wouldn't backup.
Open up security essentials, click on the settings tab then uncheck "turn on real time protection". Remember to turn on security essentials when you have finished the download by rechecking the same box.
Error (-5000) while updating iPhone 4 to iOS 5??!
